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Added 6 mins ago
T
Contact Center Rep IV, TD Insurance General Insurance
TD
Saint John, NB
- Full-time
Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions
Added 6 mins ago
S
Operations Consultant
sephora.com
BC · West Vancouver, BC,CA
- $19.85 to $24.8 CAD / hour
- Full-time
Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
Added 6 mins ago
S
Seasonal Associate
sephora.com
Brampton, ON
- $19.2 to $22.6 CAD / hour
- Full-time
…experience by supporting both store operations and onstage service during peak business moments. You’ll create a welcoming experience while maintaining a stocked, visually ready store. If…
Added 6 mins ago
S
Operations Consultant - Part Time
sephora.com
Toronto, ON
- $19.2 to $22.6 CAD / hour
Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
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Beauty Advisor - Part Time
sephora.com
Moncton, NB
- $17.65 to $22.05 CAD / hour
Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment
Added 6 mins ago
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Assistant Manager, Digital Merchandising Experience (12-Month Contract)
sephora.com
Toronto, ON
- Full-time
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.
Added 6 mins ago
C
Cast Member
Cineplex
Saint John, NB · CPX Saint John
- Part-time
Added 6 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Lac La Hache, BC
Sell postal products and service to the business community and public
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Post Office Assistant - Term
Canada Post - Postes Canada
Sorrento, BC
Sell postal products and service to the business community and public
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Post Office Assistant - Term
Canada Post - Postes Canada
70 Mile House, BC
Sell postal products and service to the business community and public
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VA
LSS Shipping Coordinator
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North Bay, ON
- Full-time
Negotiate rates and service agreements with couriers and freight forwarding companies.
Added 21 mins ago
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Rope Access Journeyperson Insulator
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- Full-time
Journeyperson Insulator certification required · IRATA Level 1 certification required, or higher
Added 21 mins ago
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NDT Technician - UT
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Grande Prairie, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
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Rope Access NDT Technicians
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Rocky View No 44, AB · Rocky View County, AB
- Full-time
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Added 21 mins ago
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Warehouse Supervisor
Oppy
Calgary, AB
- Full-time
…by a team of dedicated professionals delivering exceptional service from over a dozen offices throughout North and South America. And, because a healthy planet is essential to our growers,…
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Pipeline Integrity Technician
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Edmonton, AB
- Full-time
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- Full-time
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Boutique Manager and Senior Skincare Advisor
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AB · Edmonton, AB
- Full-time
…understands that a successful boutique is built on both exceptional service and the small details that make everything run…
Added 21 mins ago
L
Senior Manager, Portfolio Governance & Delivery (IT Capital Projects)
Liberty
Oakville, ON
- $120,000 to $170,000 CAD / year
- Full-time
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BC
Senior Specialist, Social Media & Digital (Bilingual)
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Added 21 mins ago
Senior Manager, Portfolio Governance & Delivery
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Oakville, ON
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Added 21 mins ago
FS
Assistant Guest Experience Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
This position reports to the Guest Experience Manager, is on a rotating shift basis, and On-job training will be provided
Added 21 mins ago
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Occupational Therapist
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- Full-time
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Delta Hotels and Resorts®

Assistant Rooms Operations Manager

Kelowna, BC, Canada

Pay Range: $59,000-$76,000 Annually · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Pay Range: $59,000-$76,000 Annually
Job type: Full-time
Apply by: Dec 10, 2026
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

Additional Information

Job Number26146115

Job CategoryRooms & Guest Services Operations

Location1310 Water Street, Kelowna BC V1Y 9P3, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $59,000-$76,000 Annually

Bonus Eligible: Y

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

Supervises same day selling procedures to maximize room revenue and property occupancy.
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

Participates as needed in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.
Trains staff and monitoring adherence to all relevant policies and procedures.
Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
Empowers employees to provide excellent customer service within guidelines.
Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
Communicates performance expectations employees in accordance with job descriptions for each position.
Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
Coaches, counsels and encourages employees.
Participates in employee progressive disciplinary procedures as required.
Handles employee questions and concerns.
Participates in an ongoing employee recognition program.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assists in performing the payroll function.
Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Support and supervise daily rooms operations across front desk, housekeeping, recreation, laundry, bell staff, and concierge services, ensuring guest satisfaction, cleanliness, and compliance with operating procedures. Help manage revenue, budgets, staffing, training, payroll, safety, and employee performance to meet service and financial objectives.

Requirements

Requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in hospitality, hotel and restaurant management, business administration, or a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Staff Supervision
Guest Relations
Revenue Management
Budget Management
Expense Control
Employee Training
Scheduling
Payroll Administration
Guest Complaint Resolution
Safety Procedures
Loss Prevention
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
Concierge
Guest Services
Guest Satisfaction
Guest Arrival And Departure
Room Operations Reports
Night Audit
Loss Prevention
Room Revenue
Occupancy
Operating Budgets
Payroll
Guest Feedback
Guest Complaint Resolution
Employee Training
Staff Scheduling
Time And Attendance
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Employee Recognition
Operational Standards

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Work requirements

Jobs in Canada