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Added 1 hour ago
PH
Geriatric Medicine Specialist, Geriatric Oncology - BC Cancer Vancouver
Provincial Health Services Authority
Vancouver, BC
- Temporary
Reporting to the Executive Medical Director for Vancouver Centre and the Program Medical Director for Supportive Care, with work directed by the Geriatric Oncology Clinic, the incumbent…
Added 1 hour ago
CH
Nurse Practitioner
Covenant Health Canada
Bonnyville, AB
- Part-time
Reporting to the Senior Director, Operations or Program Manager, the Nurse Practitioner (NP) is employed in a variety of settings across the continuum of care including acute care and…
Added 1 hour ago
CH
Nurse Practitioner
Covenant Health Canada
Bonnyville, AB
- Full-time
Reporting to the Senior Director, Operations or Program Manager, the Nurse Practitioner (NP) is employed in a variety of settings across the continuum of care including acute care and…
Added 1 hour ago
LS
Corporate Law Clerk - Permanent - 18154
LRO Staffing
Ottawa, ON
- Full-time
Completion of the Institute of Law Clerks of Ontario Certification or college program
Added 1 hour ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
…This is an exciting opportunity for an experienced events, program management, communications, or member engagement professional to join a collaborative team and play an important role in…
Added 1 hour ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 2 hours ago
J
Principal Director - Business Insurance (P&C)
JobsMedia.io
Montreal, QC
- Full-time
Added 2 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
…applications and technological processes. Reporting to the Deputy Director of Information Technologies, you will evolve in an environment where collaboration, continuous improvement and the…
Added 2 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Leduc, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Massage Therapist
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Massage Therapist
Lifemark Health Group
Sherwood Park, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Lasalle, ON
- $76,783 to $127,972 CAD / year
- Full-time
Competitive Pay; $2,500 Signing/Relocation Bonus; opportunity to grow into or be appointed directly to a Clinic Director or Clinic Lead role, commensurate with clinical and leadership…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
…applications and technological processes. Reporting to the Deputy Director of Information Technologies, you will evolve in an environment where collaboration, continuous improvement and the…
Added 2 hours ago
J
Quality Assurance Analyst
JobsMedia.io
Quebec, QC
- Full-time
…applications and technological processes. Reporting to the Deputy Director of Information Technologies, you will evolve in an environment where collaboration, continuous improvement and the…
Added 2 hours ago
EM
Director
Echo Money
Canada
- Full-time
Echo Money is appointing a Director – North America (Canada) to strengthen our governance, regulatory oversight and presence in North America.
Added 2 hours ago
LH
KIN-Kinesiologist
Lifemark Health Group
Cranbrook, BC
- $23 to $27 CAD / hour
- Full-time
…occupational rehab cases. Our KINs provide both individual and program-based treatments and assessments for individuals recovering from motor vehicle accidents and workplace injuries. They…
Added 2 hours ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
The Supplier Quality Engineer reports to the Director of Quality for Manufacturing and the primary purpose of the role is to; develop, implement, and coordinate the supplier approval…
Added 2 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to: Director, Operational Effectiveness & Communications
Added 3 hours ago
NB
Senior Advisor Control Testing
National Bank of Canada
Montreal, QC
- Full-time
This is a newly built team part of the Risk Management sector of the Bank and you will report to the Senior Director, Control Testing. The team operates out of our Montreal and Toronto…
Added 3 hours ago
NB
Senior Clerk
National Bank of Canada
Montreal, QC
- Temporary
…depending on operational needs. The position reports to the Director Aminata Simpore and you collaborate daily with the members of your team in the processing of the sector's activities. We…
Added 3 hours ago
NB
Manager Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
Reporting to the Director, Portfolio Management, you will manage a portfolio of clients covering the Tri-Cities region.
Added 3 hours ago
NB
Director, Credit Risk
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as a Director on the Western Credit Risk Management team at National Bank means acting as an expert in credit adjudication for Mid-Market sector (Diversified Industry) financing.…
Added 3 hours ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…

Delta Hotels and Resorts®

Director of Operations

Whistler, BC, Canada

Pay Range: $115,000-$153,000 Annually · Full-time

Apply About employer

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Job details

Pay: Pay Range: $115,000-$153,000 Annually
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Additional InformationImmediate Enrollment in Extended Health & Benefits Plan, Competitive Pension Plan, Complimentary On-site Parking, Marriott Hotel Travel Discounts, Wellness Program, Bonus Eligible.

Job Number26145596

Job CategoryRooms & Guest Services Operations

Location4308 Main Street, Whistler BC V8E 1A9, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $115,000-$153,000 Annually

Bonus Eligible: Y

Job Summary

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education And Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.
Reviews reports and financial statements to determine hotel operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing The Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Lead hotel operations across departments, developing and executing strategies that meet brand standards, improve guest and employee satisfaction, and achieve financial goals. Monitor revenue, budgets, wages, and expenses while coaching department leaders, addressing guest concerns, and implementing brand and regional initiatives.

Requirements

Requires either a two-year degree in business administration, hotel and restaurant management, or a related field plus four years of relevant experience, or a four-year bachelor's degree in a related field plus two years of relevant experience. Relevant experience may include guest services, front desk, housekeeping, sales and marketing, or management operations.

Skills

Hotel Operations Management
Strategic Planning
Financial Performance Management
Revenue Management
Budget Analysis
Guest Satisfaction
Customer Service
Team Leadership
Employee Development
Performance Management
Human Resources Management
Problem Resolution
Operational Strategy
Change Management
Owner Relations

Benefits

Extended Health and Benefits Plan
Competitive Pension Plan
Complimentary On-Site Parking
Marriott Hotel Travel Discounts
Wellness Program
Bonus Eligible

Visa sponsorship

Not detected in the job text

Keywords

Hotel Operations
Front Office
Guest Services
Recreation
Health Club
Housekeeping
Food and Beverage
Culinary Operations
Engineering
Maintenance
Brand Standards
Service Strategy
Guest Satisfaction
Revenue Management
Budget Management
Financial Statements
Occupancy Management
Rate Management
Wage Management
Controllable Expenses
Departmental Strategies
Employee Satisfaction
Performance Reviews
Standard Operating Procedures
Local Operating Procedures
Owner Relations
Change Management

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