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Delta Hotels and Resorts®

F&B Operations Manager

Kelowna, BC, Canada

Pay Range: $73,000-$92,000 Annually · Full-time

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Job details

Pay: Pay Range: $73,000-$92,000 Annually
Job type: Full-time
Apply by: Dec 10, 2026
Experience: High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

Additional Information

Job Number26146926

Job CategoryFood and Beverage & Culinary

Location1310 Water Street, Kelowna BC V1Y 9P3, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $73,000-$92,000 Annually

Bonus Eligible: Y

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
Supports and supervises an effective monthly self inspection program.
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Understands employee positions well enough to perform duties in employees' absence.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand specific philosophy.
Maintains the operating budget, and verifies that standards and legal obligations are followed.
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to verify understanding.
Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
Establishes and maintains open, collaborative relationships with employees.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
Follows property specific second effort and recovery plan.
Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/ approachable for all guests.
Reviews comment cards and guest satisfaction result with employees.
Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements and payroll progress report.
Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Oversee daily food and beverage operations, including staffing, supply ordering, budget management, compliance, quality standards, and team performance. Deliver exceptional guest service by addressing concerns, coaching employees, monitoring satisfaction, and coordinating operational improvements.

Requirements

Requires either a high school diploma or GED with four years of relevant food and beverage, culinary, or related experience, or a two-year degree in a related field with two years of relevant experience. Relevant fields include food service management, hotel and restaurant management, hospitality, and business administration.

Skills

Food And Beverage Operations
Team Supervision
Customer Service
Budget Management
Staffing And Scheduling
Inventory And Ordering
Quality Control
Compliance Monitoring
Guest Relations
Employee Coaching
Problem Solving
Performance Management
Operational Planning
Cleaning Program Coordination
Financial Reporting

Visa sponsorship

Not detected in the job text

Keywords

Food And Beverage
Culinary
Hospitality
Food Service Management
Hotel And Restaurant Management
Business Administration
Daily Operations
Operating Budget
Payroll Reports
Guest Satisfaction
Customer Service
Guest Relations
Staffing Levels
Team Leadership
Employee Coaching
Performance Standards
Quality Standards
Policy Compliance
Legal Compliance
Supply Ordering
Inventory Management
Self-Inspection Program
Cleaning Program
Operational Planning
Problem Solving
Service Recovery

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Jobs in Canada