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Added 10 mins ago
Server Assistant
Westin Resort and Spa Whistler
Whistler, BC
Up to $19.25 CAD / hour
Full-time
A Grill & Vine Assistant Server is responsible for assisting in all restaurant operations to ensure that guests have an enjoyable dining experience by providing quality customer service.…
Added 1 hour ago
Office Administrator
Hancock Aviation LLC
NB · Chiasson Office, NB
Full-time
…incoming calls and provides direct support to the Executive Assistant, Customer Experience Manager, and shop leadership. The role suits someone who works accurately without close…
Added 2 hours ago
Assistant Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 2 hours ago
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 2 hours ago
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 2 hours ago
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 2 hours ago
Assistant Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
Other
BS College Degree preferred or equivalent experience
Added 2 hours ago
Assistant Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
BS College Degree preferred or equivalent experience
Added 2 hours ago
Assistant Manager - BOSS Store, Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
Other
BS College Degree preferred or equivalent experience
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Assistant Store Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 2 hours ago
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
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Assistant Manager - BOSS Store, Royal Mount
HUGO BOSS Canada, Inc.
Mont-Royal, QC · Mount Royal, CA-QC
Other
Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…
Added 3 hours ago
Merchandiser, Hourly Part Time Evening
Loblaw Companies Limited
Calgary, AB
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 4 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Mascouche, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Terrebonne, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 5 hours ago
Keyholder
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Grande Prairie, AB
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 5 hours ago
Assistant Store Manager
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Our Retail team is looking for an Assistant Store Manager at our Mapleview Centre location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 6 hours ago
Manager, Finance, Performance & Analytics
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Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 7 hours ago
Temporary Administrative Assistant 6 (up to 12 months)
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Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 7 hours ago
(CAN) Overnight Lead Department Manager
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Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 7 hours ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
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Research Assistant
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…Personalized Transplant Care Research Program. The Research Assistant will report to the Principal Investigator and work closely with a multidisciplinary team of clinicians, data managers,…
Added 8 hours ago
Branch Manager
Sherwin-Williams
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Have at least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
Added 8 hours ago
Events & Service Desk Coordinator
Ricoh
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Full-time
Assist other Ricoh service areas as needed, providing cross-functional support based on direction from the Ricoh Manager and Assistant Manager to ensure seamless service delivery across the…
Added 8 hours ago
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
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Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing…

Delta Hotels and Resorts®

Front Office Manager

Halifax, NS, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Additional InformationRelocation Assistance Available

Job Number26123861

Job CategoryRooms & Guest Services Operations

Location1990 Barrington Street, Halifax NS B3J 1P2, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: CAD $55,000 - $65,000

Additional Information: This hotel is owned and operated by an independent franchisee, SilverBirch Hotels and Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Leader. Problem-Solver. Guest Experience Champion. Sound like you? If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment.

Who We Are

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out.

In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Why You'll Love Working with Us

Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!

Competitive Compensation & Bonus: Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc.

The Extras That Matter: Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.

Learning & Development: Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3,000 courses.

Workplace Wellness and Inclusion: Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.

What You'll Do

Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.
Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.
Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.
Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.
Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.
Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.
Support SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity.
Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.
Collaborate with Sales on group booking status and maintain room rate control and availability.
Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.
Other related duties as assigned.

How You Excel

A natural leader and coach who brings out the best in others.
Self-starter with initiative to see assignments through to completion.
Strong organizational skills with the ability to prioritize tasks and manage competing demands.
Analytical mindset with sharp attention to detail.
Excellent verbal and written communication skills, with a strong customer service focus and problem resolution abilities.
Passionate about creating a positive, high-performing team culture.

Where You'll Work

How We Thrive in Our Working Environment

You'll be based in a dynamic front office environment, with time spent at the desk, in back-of-house spaces, and throughout the hotel lobby. You'll be where the action is, connecting with guests and leading your team in real time.

When You'll Work

Hospitality is a 24/7 industry, and our teams show up for each other. This role requires flexibility to work a variety of shifts, including days, afternoons, evenings, weekends, and holidays. We believe in balance and support our leaders to manage their time effectively.

What You Bring

Minimum three (3) years of experience in guest services, with a minimum one (1) year of experience in an Assistant Guest Services Manager role or above.
Strong proficiency with a property management systems (LightSpeed or similar) and all Microsoft Office software, including SharePoint.
Post-secondary education in Hospitality Management, previous Marriott experience, and/or Salesforce experience is an asset.

Ready to Lead the Way?

If you're a passionate leader who believes great service starts with great people, and you're ready to make your mark at a property on the rise, we'd love to meet you.

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Notice to potential job applicants:If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.

Thank you for your interest! We sincerely appreciate you taking the time to apply. While we'd love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.

Pay: $55,000.00-$65,000.00 per year

Benefits: Company events, Dental care, Disability insurance, Discounted or free food, Employee assistance program, Extended health care, Life insurance, On-site gym, and RRSP matching.

This company is an equal opportunity employer.

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Responsibilities

Lead, train, and coach Guest Services associates while ensuring consistent service, resolving guest concerns, and fostering a productive team culture. Coordinate front-office operations, reservations, VIP and group bookings, and revenue strategies to support guest satisfaction and hotel performance.

Requirements

Requires at least three years of guest services experience, including at least one year as an Assistant Guest Services Manager or in a more senior role. Proficiency with a property management system such as LightSpeed and Microsoft Office, including SharePoint, is required; post-secondary hospitality education, Marriott experience, and Salesforce experience are assets.

Skills

Team Leadership
Coaching and Training
Guest Service
Problem Resolution
Revenue Management
Occupancy and Rate Optimization
Room Block Management
VIP Guest Coordination
Reservations Management
Rate Parity
Interdepartmental Collaboration
Organizational Skills
Prioritization
Analytical Skills
Attention to Detail
Written and Verbal Communication

Benefits

Company Events
Dental Care
Disability Insurance
Discounted or Free Food
Employee Assistance Program
Extended Health Care
Life Insurance
On-Site Gym
RRSP Matching
Generous Time Off
Short-Term Incentive Plan
Hotel Discounts
Free Monthly Indoor Parking
Free Access to Fitness Center and Pool
Staff Meals
Food and Beverage Discounts

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Hotel Operations
Property Management System
LightSpeed
Microsoft Office
SharePoint
Salesforce
Revenue Management
Reservations
Rate Parity
Room Blocks
VIP Accommodations
Group Bookings
Rewards Program
Guest Experience
Service Recovery
Occupancy
Average Rates
Marriott
Housekeeping
Sales
Food and Beverage
Team Engagement
Customer Service

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