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Added 2 mins ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Health Care Aide & Aide Porter
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Ward Clerk
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Registered Nurse (N2) - Urgent Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Health Care Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
General Duty Nurse (N2) - Medicine Program
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 mins ago
Nurse 2 - Rehab Geri
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Nurse 2 - Urgent Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Health Care Aide & Aide Porter
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Health Care Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Licensed Practical Nurse (LPN) - Antepartum Gynecology
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 2 mins ago
Nurse 2 - Urgent Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Registered Nurse (N2) - Operating Room
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 2 mins ago
Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 2 mins ago
Unit Clerk - Ambulatory Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 2 mins ago
Registered Nurse (N2) - Central Relief Team
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 31 mins ago
2600002542 - Supervisor Pharmacy
Lakeridge Health
Oshawa, ON
Internship
Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites…
Added 31 mins ago
Pharmacist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 47 mins ago
Senior Manager, Digital Delivery Enablement
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Delivery Enablement Manager is the operational backbone of the Workday platform, installing operational discipline and delivery infrastructure for predictable agile execution.…
Added 47 mins ago
Senior Manager, Risk and Controls Global Functions Technology
Royal Bank of Canada
Halifax, NS
Full-time
Are you passionate about Risk? We are looking for an experienced professional to fill the role of Senior Manager, Risk and Controls, for the Risk and Governance team in Global Functions…
Added 47 mins ago
Relationship Manager, Business Markets Intern
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Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 1 hour ago
Primary Health Care Nurse In Charge
Government of Yukon
Old Crow, YT
Part-time
…environment that constantly strives to improve health services to the community. Reporting to the Community Nursing Manager, the Primary Health Care Nurse-in-Charge practices in an expanded…
Added 1 hour ago
Community Health Nurse Mobile
Government of Yukon
Haines Junction, YT
Full-time
As the Community Health Nurse Mobile, you will provide community-based nursing care and targeted health promotion and wellness services in communities throughout the Yukon. Working…
Added 1 hour ago
Resident Relations and Engagement Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
Contract
Reporting to the Program Manager, Housing Programs, is responsible for supporting development and leading the implementation of resident relations and engagement strategies for Housing York…
Added 1 hour ago
Youth Worker- Part-Time
Family Services of Greater Vancouver
Vancouver, BC
$27 CAD / hour
…for the youth and the resource and report to the Assistant…

Delta Hotels and Resorts®

Front Office Manager

Halifax, NS, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Additional InformationRelocation Assistance Available

Job Number26123861

Job CategoryRooms & Guest Services Operations

Location1990 Barrington Street, Halifax NS B3J 1P2, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: CAD $55,000 - $65,000

Additional Information: This hotel is owned and operated by an independent franchisee, SilverBirch Hotels and Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Leader. Problem-Solver. Guest Experience Champion. Sound like you? If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment.

Who We Are

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out.

In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Why You'll Love Working with Us

Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!

Competitive Compensation & Bonus: Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc.

The Extras That Matter: Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.

Learning & Development: Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3,000 courses.

Workplace Wellness and Inclusion: Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.

What You'll Do

Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.
Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.
Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.
Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.
Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.
Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.
Support SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity.
Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.
Collaborate with Sales on group booking status and maintain room rate control and availability.
Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.
Other related duties as assigned.

How You Excel

A natural leader and coach who brings out the best in others.
Self-starter with initiative to see assignments through to completion.
Strong organizational skills with the ability to prioritize tasks and manage competing demands.
Analytical mindset with sharp attention to detail.
Excellent verbal and written communication skills, with a strong customer service focus and problem resolution abilities.
Passionate about creating a positive, high-performing team culture.

Where You'll Work

How We Thrive in Our Working Environment

You'll be based in a dynamic front office environment, with time spent at the desk, in back-of-house spaces, and throughout the hotel lobby. You'll be where the action is, connecting with guests and leading your team in real time.

When You'll Work

Hospitality is a 24/7 industry, and our teams show up for each other. This role requires flexibility to work a variety of shifts, including days, afternoons, evenings, weekends, and holidays. We believe in balance and support our leaders to manage their time effectively.

What You Bring

Minimum three (3) years of experience in guest services, with a minimum one (1) year of experience in an Assistant Guest Services Manager role or above.
Strong proficiency with a property management systems (LightSpeed or similar) and all Microsoft Office software, including SharePoint.
Post-secondary education in Hospitality Management, previous Marriott experience, and/or Salesforce experience is an asset.

Ready to Lead the Way?

If you're a passionate leader who believes great service starts with great people, and you're ready to make your mark at a property on the rise, we'd love to meet you.

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Notice to potential job applicants:If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.

Thank you for your interest! We sincerely appreciate you taking the time to apply. While we'd love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.

Pay: $55,000.00-$65,000.00 per year

Benefits: Company events, Dental care, Disability insurance, Discounted or free food, Employee assistance program, Extended health care, Life insurance, On-site gym, and RRSP matching.

This company is an equal opportunity employer.

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Responsibilities

Lead, train, and coach Guest Services associates while ensuring consistent service, resolving guest concerns, and fostering a productive team culture. Coordinate front-office operations, reservations, VIP and group bookings, and revenue strategies to support guest satisfaction and hotel performance.

Requirements

Requires at least three years of guest services experience, including at least one year as an Assistant Guest Services Manager or in a more senior role. Proficiency with a property management system such as LightSpeed and Microsoft Office, including SharePoint, is required; post-secondary hospitality education, Marriott experience, and Salesforce experience are assets.

Skills

Team Leadership
Coaching and Training
Guest Service
Problem Resolution
Revenue Management
Occupancy and Rate Optimization
Room Block Management
VIP Guest Coordination
Reservations Management
Rate Parity
Interdepartmental Collaboration
Organizational Skills
Prioritization
Analytical Skills
Attention to Detail
Written and Verbal Communication

Benefits

Company Events
Dental Care
Disability Insurance
Discounted or Free Food
Employee Assistance Program
Extended Health Care
Life Insurance
On-Site Gym
RRSP Matching
Generous Time Off
Short-Term Incentive Plan
Hotel Discounts
Free Monthly Indoor Parking
Free Access to Fitness Center and Pool
Staff Meals
Food and Beverage Discounts

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Hotel Operations
Property Management System
LightSpeed
Microsoft Office
SharePoint
Salesforce
Revenue Management
Reservations
Rate Parity
Room Blocks
VIP Accommodations
Group Bookings
Rewards Program
Guest Experience
Service Recovery
Occupancy
Average Rates
Marriott
Housekeeping
Sales
Food and Beverage
Team Engagement
Customer Service

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