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Added 4 mins ago
SH
Personal Support Manager
SE Health
ON · United Counties of Stormont, ON
- Full-time
As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team. You will ensure high-quality care is delivered by…
Added 4 mins ago
CM
Project Control Manager
Cooper Moss Rutland
Canada
- Full-time
We have an exciting opportunity for an experienced and motivated Project Controls Manager to lead and oversee project controls activities across complex projects and programmes. This is an…
Added 4 mins ago
CM
Project Planner - Nuclear
Cooper Moss Rutland
Canada
- Full-time
We use our in-house capability matrix to clearly track your progression and identify development areas, working alongside your line manager and mentors to support your growth.
Added 4 mins ago
CE
Principal Strategic Deal Maker- Sales Executive
Capgemini Engineering
Mississauga, ON
- Full-time
…like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s…
Added 4 mins ago
BU
Education Instructor ECEC 3P51 Winter D3 S2
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
…Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career…
Added 4 mins ago
Senior Manager, Global Sponsorships - 12-month contract - Tangerine
Scotiabank
ON · Toronto, ON
Develop short and long-term plans with responsibilities ranging from concept development to execution and measurement with internal and external partners.
Added 4 mins ago
Manager, Associate Private Bankers
Scotiabank
Vancouver, BC
…addition, the incumbent is accountable for coaching and employee development, overseeing compliance standards and resource management within the assigned team and liaising with Private…
Added 4 mins ago
Renewable Power Senior Engineer
Hatch
Mississauga, ON
Lead utility scale renewable energy project delivery as the project manager, project engineer, or subject matter expert
Added 4 mins ago
CI
Shipping Supervisor
Cooke Inc.
NB
- Full-time
…our team as a Shipping Supervisor, reporting to the Shipping Manager at our St. George, NB…
Added 20 mins ago
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Addictions Counsellor Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: As a member of the Interdisciplinary Team and under the general direction of the Out-of-Scope Manager, the Addiction Counsellor Degree, is responsible for the day to day…
Added 20 mins ago
HI
Auto Mobile Advisor
HUB International
Prince George, BC
- Full-time
As an Auto Mobile Advisor, reporting to the Branch Manager, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide diverse…
Added 20 mins ago
Nurse Clinician (N4) - Pre-Operative Assessment Clinic (PAC) & Perioperative Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and in collaboration with the Department Head, Anesthesia and in collaboration with the Winnipeg Regional Health Authority…
Added 20 mins ago
Nurse Clinician (N4) - Pre-Operative Assessment Clinic (PAC) & Perioperative Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and in collaboration with the Department Head, Anesthesia and in collaboration with the Winnipeg Regional Health Authority…
Added 20 mins ago
General Duty Nurse (N2) - Antepartum Gynecology - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 20 mins ago
General Duty Nurse (N2) - Renal Program - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 20 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Havelock, ON
- $17.95 to $23.82 CAD / hour
- Full-time
Contributes to the development of the service plan for each client attending the Adult Day Program.
Added 20 mins ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
…related healthcare services across Canada. CATC is is seeking a Manager, Data Engineering & Platforms to lead the development, operation and continuous improvement of CATC's enterprise data…
Added 20 mins ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Network in the local business community, consider business development opportunities and contribute to the preparation and delivery of competitive proposals to meet client needs
Added 20 mins ago
AC
Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Network in the local business community, consider business development opportunities and contribute to the preparation and delivery of competitive proposals to meet client needs
Added 35 mins ago
DC
Senior Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Brandon, MB · Winnipeg, MB
- Full-time
We are currently seeking a Civil Engineer/Civil Project Manager to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a community moving…
Added 35 mins ago
VC
Co-Regional Medical Director, Quality and Safety
Vancouver Coastal Health
Vancouver, BC
- Part-time
The Co-Regional Medical Directors play a key leadership role in the development, implementation, and advancement of VCH’s Quality Plan in collaboration with the Executive Director, Quality,…
Added 35 mins ago
R
Manager, AML Model Testing
RBC
Toronto, ON
- Full-time
In support of RBC’s commitment to maintaining a robust enterprise AML Program, the AML Model Testing Manager will support the ongoing AML model development testing process to ensure the…
Added 35 mins ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
Professional growth and development opportunities in Social and Community Services.
Added 35 mins ago
C
Bilingual Communications Coordinator (*1 Year Contract*)
CAPREIT
Toronto, ON
- Other
Reporting to the Senior Manager, Strategic Resident Experience and Communications, the Bilingual Communications Coordinator will support a broad portfolio of strategic and operational…
Added 35 mins ago
AF
Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…

Delta Hotels by Marriott Kingston Waterfront

Guest Services Supervisor

Kingston, ON, Canada

Earn a competitive hourly wage of $22.00 per hour, along with the opportunity to participate in our extendend health & dental benefits. · Full-time

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Job details

Pay: Earn a competitive hourly wage of $22.00 per hour, along with the opportunity to participate in our extendend health & dental benefits.
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

At Delta Hotels by Marriott Kingston Waterfront, we believe that exceptional hospitality begins with exceptional people. We're looking for an enthusiastic, service-driven Guest Services Supervisor who is ready to lead by example, inspire their colleagues, and help create memorable experiences for every guest who walks through our doors.

Located in the heart of downtown Kingston along the beautiful waterfront, our hotel offers a dynamic hospitality environment where no two days are the same.

As our Guest Services Supervisor, you'll play an important role in supporting daily front office operations, empowering our Guest Services team, and ensuring our guests feel welcomed, valued, and cared for throughout their stay.

*This position is being posted to fill an existing and current vacancy in our organization.

What You'll Do

As our Guest Services Supervisor, you'll be at the heart of our Front Office operations, leading by example, supporting your team, and helping create exceptional experiences for every guest.

Lead, Inspire & Develop Your Team

Lead by example, creating a positive, collaborative, and guest-focused environment where team members feel supported and motivated to succeed.
Coach, mentor, and empower Guest Services team members through ongoing training, constructive feedback, and hands-on leadership.
Support the onboarding and development of new team members, helping them build the confidence and skills to deliver exceptional service.
Work closely with the Guest Services Manager to communicate team successes, operational updates, and opportunities for improvement.

Create Memorable Guest Experiences

Be a welcoming presence at the Front Desk, assisting with check-ins, check-outs, pre-arrival planning, and other daily guest service activities.
Anticipate guest needs, respond to requests, and go the extra mile to create memorable and personalized experiences.
Handle guest concerns with professionalism, empathy, and confidence, ensuring timely resolutions and appropriate follow-up.
Recognize and celebrate our Marriott Bonvoy loyalty members while encouraging the team to promote membership benefits and enrollment opportunities.
Collaborate with departments across the hotel to ensure seamless communication and a consistently exceptional guest experience.

Keep Operations Running Seamlessly

Support the daily operations of the Front Office, ensuring efficiency, accuracy, and adherence to hotel policies and Marriott brand standards.
Stay informed about hotel rates, promotions, and packages, ensuring the team is equipped to share accurate information with guests.
Oversee billing, payment processing, and Front Desk procedures to maintain accuracy and compliance with established standards.
Monitor Front Office supplies and guest amenities, communicating replenishment needs to management.
Step into a leadership role in the absence of the Guest Services Manager, making operational decisions and providing guidance to ensure smooth operations.
Perform additional duties as required to support the success of the team and hotel.

The above responsibilities are not all inclusive and may be amended from time to time.

Who We're Looking For

We're looking for a confident, approachable, and service-driven leader who thrives in a dynamic hospitality environment. You're someone who leads by example, enjoys bringing out the best in others, and knows how to turn everyday guest interactions into exceptional experiences.

A secondary school diploma with additional post-secondary coursework in a related field, or an equivalent combination of education and experience.
A minimum of one year of Front Desk experience, ideally within the hospitality industry.
Previous supervisory or team leadership experience is considered an asset.
Strong verbal and written communication skills in English, with the ability to communicate clearly and professionally.
Excellent interpersonal skills and a natural ability to build positive relationships with guests, colleagues, and management.
Strong problem-solving and decision-making abilities, with the confidence to exercise sound judgment in daily operations.
The ability to remain calm, professional, and diplomatic when navigating challenging situations or busy periods.
A collaborative mindset and the ability to communicate and work effectively with colleagues and guests from diverse backgrounds.
A proactive approach to your work, demonstrating enthusiasm, initiative, and a commitment to delivering exceptional service.
The flexibility to work a variety of shifts, including days, evenings, weekends, and holidays, based on operational needs.
A willingness to support your team, adapt to changing priorities, and contribute to a positive and welcoming workplace.

Why Join Us?

Earn a competitive hourly wage of $22.00 per hour, along with the opportunity to participate in our extendend health & dental benefits.
Grow your hospitality career through hands-on leadership experience and opportunities for professional development.
Work alongside a supportive, collaborative team that takes pride in delivering exceptional guest experiences.
Be part of a respected Marriott hotel in a beautiful downtown Kingston waterfront location.
Enjoy flexible scheduling that supports work-life balance while working in a dynamic hospitality environment.
Connect with guests from around the world and help create memorable experiences that keep them coming back.

At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

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More about this job

Responsibilities

Lead and support the Guest Services team through coaching, onboarding, and hands-on supervision while helping deliver welcoming, personalized guest experiences. Support Front Office operations, including check-ins, guest issue resolution, billing accuracy, adherence to hotel standards, and operational leadership when the Guest Services Manager is absent.

Requirements

Candidates need a secondary school diploma with related post-secondary coursework or an equivalent combination of education and experience, plus at least one year of Front Desk experience. Strong communication, interpersonal, problem-solving, and decision-making skills are required, along with the ability to work varied shifts; supervisory experience is an asset.

Skills

Front Desk Operations
Guest Services
Team Leadership
Coaching and Mentoring
Guest Relations
Conflict Resolution
Problem-Solving
Decision-Making
Verbal Communication
Written Communication
Interpersonal Skills
Billing and Payment Processing
Operational Compliance
Marriott Bonvoy Loyalty Program
Staff Training

Benefits

Extended Health and Dental Benefits
Group Insurance Benefits
Hotel Discounts
Discounted Kingston Frontenacs Hockey Tickets
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Front Desk
Guest Services
Hospitality
Guest Experience
Guest Relations
Team Leadership
Coaching
Mentoring
Onboarding
Staff Training
Check-In
Check-Out
Pre-Arrival Planning
Guest Concern Resolution
Marriott Bonvoy
Loyalty Program
Billing
Payment Processing
Hotel Policies
Marriott Brand Standards
Hotel Rates
Promotions
Guest Amenities
Operational Decision-Making
Customer Service

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