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Added 21 mins ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 21 mins ago
L
Dairy/Frozen Assistant Department Manager - Full Time
Longo's
Oakville, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Dairy/Frozen Department Manager, you will assist the Dairy/Frozen Manager to ensure that the…
Added 21 mins ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Think you have what it takes to be our Unit Manager (Food Services)? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
Added 21 mins ago
DG
Catering Sous Chef
Dexterra Group
Mississauga, ON
- Full-time
Able to lead without the support of the Catering Chef Manager
Added 21 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 50 mins ago
BC
Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 50 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 50 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 50 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 50 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…organization, and assist fellow team members as required to support overall operations and guest…
Added 50 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…organization, and assist fellow team members as required to support overall operations and guest…
Added 50 mins ago
P
Branch Operations Manager, British Columbia
Panasonic
Burnaby, BC
- Full-time
The Branch Operations Manager leads the day-to-day operations of a commercial refrigeration service and installation business in British Columbia. The role is responsible for managing field…
Added 1 hour ago
W
(CAN) Directs Store Delivery Associate
Walmart
New Westminster, BC
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 hour ago
M
Seasonal Sales Support - Halton Hills (Toronto Premium Outlets)
Mackage
Halton Hills, ON
- Part-time
Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oshawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Oshawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Tsawwassen, BC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
SN
Seasonal Team Member, CrossIron Mills
Saje Natural Wellness | Retail
AB · Rocky View County, Alberta
- Contract
…team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation…
Added 2 hours ago
CL
Resident Advisor
Campus Living Centres
Calgary, AB
- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 2 hours ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Mississauga, ON
- Full-time
…company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional…
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 2 hours ago
SC
Operations Analyst - Entry to Mid Level
Sustainability consulting
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 2 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interdisciplinary team, the coordinator supports the day-to-day operations of Patient Flow and the Ross Memorial Hospital to Home program. This role acts as a liaison…
Added 2 hours ago
CH
Chief Engineer CAN
Concord Hospitality Enterprises
Barrie, ON
- Full-time
…This is a key leadership role responsible for all maintenance operations, compliance, and team development in a fast-paced hospitality…

Delta Hotels by Marriott Kingston Waterfront

Guest Services Supervisor

Kingston, ON, Canada

Earn a competitive hourly wage of $22.00 per hour, along with the opportunity to participate in our extendend health & dental benefits. · Full-time

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Job details

Pay: Earn a competitive hourly wage of $22.00 per hour, along with the opportunity to participate in our extendend health & dental benefits.
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

At Delta Hotels by Marriott Kingston Waterfront, we believe that exceptional hospitality begins with exceptional people. We're looking for an enthusiastic, service-driven Guest Services Supervisor who is ready to lead by example, inspire their colleagues, and help create memorable experiences for every guest who walks through our doors.

Located in the heart of downtown Kingston along the beautiful waterfront, our hotel offers a dynamic hospitality environment where no two days are the same.

As our Guest Services Supervisor, you'll play an important role in supporting daily front office operations, empowering our Guest Services team, and ensuring our guests feel welcomed, valued, and cared for throughout their stay.

*This position is being posted to fill an existing and current vacancy in our organization.

What You'll Do

As our Guest Services Supervisor, you'll be at the heart of our Front Office operations, leading by example, supporting your team, and helping create exceptional experiences for every guest.

Lead, Inspire & Develop Your Team

Lead by example, creating a positive, collaborative, and guest-focused environment where team members feel supported and motivated to succeed.
Coach, mentor, and empower Guest Services team members through ongoing training, constructive feedback, and hands-on leadership.
Support the onboarding and development of new team members, helping them build the confidence and skills to deliver exceptional service.
Work closely with the Guest Services Manager to communicate team successes, operational updates, and opportunities for improvement.

Create Memorable Guest Experiences

Be a welcoming presence at the Front Desk, assisting with check-ins, check-outs, pre-arrival planning, and other daily guest service activities.
Anticipate guest needs, respond to requests, and go the extra mile to create memorable and personalized experiences.
Handle guest concerns with professionalism, empathy, and confidence, ensuring timely resolutions and appropriate follow-up.
Recognize and celebrate our Marriott Bonvoy loyalty members while encouraging the team to promote membership benefits and enrollment opportunities.
Collaborate with departments across the hotel to ensure seamless communication and a consistently exceptional guest experience.

Keep Operations Running Seamlessly

Support the daily operations of the Front Office, ensuring efficiency, accuracy, and adherence to hotel policies and Marriott brand standards.
Stay informed about hotel rates, promotions, and packages, ensuring the team is equipped to share accurate information with guests.
Oversee billing, payment processing, and Front Desk procedures to maintain accuracy and compliance with established standards.
Monitor Front Office supplies and guest amenities, communicating replenishment needs to management.
Step into a leadership role in the absence of the Guest Services Manager, making operational decisions and providing guidance to ensure smooth operations.
Perform additional duties as required to support the success of the team and hotel.

The above responsibilities are not all inclusive and may be amended from time to time.

Who We're Looking For

We're looking for a confident, approachable, and service-driven leader who thrives in a dynamic hospitality environment. You're someone who leads by example, enjoys bringing out the best in others, and knows how to turn everyday guest interactions into exceptional experiences.

A secondary school diploma with additional post-secondary coursework in a related field, or an equivalent combination of education and experience.
A minimum of one year of Front Desk experience, ideally within the hospitality industry.
Previous supervisory or team leadership experience is considered an asset.
Strong verbal and written communication skills in English, with the ability to communicate clearly and professionally.
Excellent interpersonal skills and a natural ability to build positive relationships with guests, colleagues, and management.
Strong problem-solving and decision-making abilities, with the confidence to exercise sound judgment in daily operations.
The ability to remain calm, professional, and diplomatic when navigating challenging situations or busy periods.
A collaborative mindset and the ability to communicate and work effectively with colleagues and guests from diverse backgrounds.
A proactive approach to your work, demonstrating enthusiasm, initiative, and a commitment to delivering exceptional service.
The flexibility to work a variety of shifts, including days, evenings, weekends, and holidays, based on operational needs.
A willingness to support your team, adapt to changing priorities, and contribute to a positive and welcoming workplace.

Why Join Us?

Earn a competitive hourly wage of $22.00 per hour, along with the opportunity to participate in our extendend health & dental benefits.
Grow your hospitality career through hands-on leadership experience and opportunities for professional development.
Work alongside a supportive, collaborative team that takes pride in delivering exceptional guest experiences.
Be part of a respected Marriott hotel in a beautiful downtown Kingston waterfront location.
Enjoy flexible scheduling that supports work-life balance while working in a dynamic hospitality environment.
Connect with guests from around the world and help create memorable experiences that keep them coming back.

At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

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More about this job

Responsibilities

Lead and support the Guest Services team through coaching, onboarding, and hands-on supervision while helping deliver welcoming, personalized guest experiences. Support Front Office operations, including check-ins, guest issue resolution, billing accuracy, adherence to hotel standards, and operational leadership when the Guest Services Manager is absent.

Requirements

Candidates need a secondary school diploma with related post-secondary coursework or an equivalent combination of education and experience, plus at least one year of Front Desk experience. Strong communication, interpersonal, problem-solving, and decision-making skills are required, along with the ability to work varied shifts; supervisory experience is an asset.

Skills

Front Desk Operations
Guest Services
Team Leadership
Coaching and Mentoring
Guest Relations
Conflict Resolution
Problem-Solving
Decision-Making
Verbal Communication
Written Communication
Interpersonal Skills
Billing and Payment Processing
Operational Compliance
Marriott Bonvoy Loyalty Program
Staff Training

Benefits

Extended Health and Dental Benefits
Group Insurance Benefits
Hotel Discounts
Discounted Kingston Frontenacs Hockey Tickets
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Front Desk
Guest Services
Hospitality
Guest Experience
Guest Relations
Team Leadership
Coaching
Mentoring
Onboarding
Staff Training
Check-In
Check-Out
Pre-Arrival Planning
Guest Concern Resolution
Marriott Bonvoy
Loyalty Program
Billing
Payment Processing
Hotel Policies
Marriott Brand Standards
Hotel Rates
Promotions
Guest Amenities
Operational Decision-Making
Customer Service

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