Homestay Manager, International Student Programs

Delta School District

Invites Applications for the Position of

Homestay Manager International Student Programs

Delta School District is honored to be working and learning on the traditional territory of the Tsawwassen and Musqueam First Nations and all of the hənqəminəm speaking people who have been stewards of this land since time immemorial

Delta is a leading district for innovative teaching and learner success. The District's 31 schools, located in Ladner, North Delta and Tsawwassen, nurture caring relationships, connections and a sense of belonging to our local and global communities. Our mission is to enable all learners to succeed and contribute their full potential to the future. We value Caring, Respect, Responsibility, Community and Excellence.

Delta School District's International Student Programs hosts almost 1,000 students annually through short-term, long-term and summer programs. Students come from approximately 35 countries, with approximately 80% residing with homestay families in our community.

Delta is proud to operate its own homestay program, providing international students with a quality education and a safe, supportive and nurturing home environment. The Homestay Manager plays an important role in ensuring the quality, safety and success of this program.

Position Overview

Reporting to the Director, International Student Programs, the Homestay Manager is responsible for the day-to-day management, leadership and administration of the District's Homestay Program.

The position has direct supervisory responsibility for the Homestay Coordinators, including work allocation, scheduling, coaching, employee development, performance feedback and addressing operational and employee concerns. The Manager ensures consistent service delivery and effective program operations while overseeing homestay recruitment, screening, selection, student placements and ongoing monitoring.

Working collaboratively with the Director, the Homestay Manager implements program priorities, policies and procedures and identifies opportunities for improvement. The Director retains overall program oversight, strategic direction and accountability.

The successful candidate will be an experienced leader with strong communication, interpersonal and conflict-resolution skills and the ability to manage complex situations, exercise sound judgment and build positive relationships with diverse stakeholders.

Key Responsibilities Include

Program Management & Administration

• Manage the day-to-day operations of the Homestay Program to ensure effective and consistent service delivery.
• Work with the Director to implement program priorities, policies, procedures and operational standards.
• Develop, maintain and update homestay and student applications, contracts, handbooks, records, profiles and placement processes to meet District and applicable regulatory requirements.
• Monitor program effectiveness, identify operational needs and recommend improvements.
• Maintain appropriate documentation and reporting processes and provide regular updates to the Director regarding program operations, emerging concerns and recommendations.
• Manage Damage Claims and reimbursements as required.
  
  

Team Leadership & Employee Management

• Provide direct supervision, leadership and direction to the Homestay Coordinators.
• Allocate and prioritize work, establish schedules, monitor workloads and ensure appropriate staff coverage.
• Establish clear performance expectations, provide ongoing coaching and feedback, and support employee development.
• Monitor employee performance, address performance concerns and respond to employee questions and operational issues in accordance with District policies.
• Foster a positive, collaborative and accountable team environment.
• Ensure consistent application of program policies, procedures and service standards.
• Provide guidance to coordinators in managing complex student, family and placement issues.
• Work with the Director on staffing matters, significant employee concerns and broader program priorities.
  
  

Homestay Recruitment, Screening & Student Placement

• Lead recruitment and community engagement initiatives to attract prospective homestay families.
• Oversee the screening and selection of homestay families, including application reviews, reference checks, criminal record checks, background checks and home visits.
• Ensure homestay families meet District standards and provide safe and appropriate accommodation for international students.
• Oversee student placements and provide directions on complex placement decisions and placement changes.
• Monitor homestay capacity and quality through ongoing evaluations and follow-up.
• Be responsible for student placements for Summer ELL programs.
  
  

Student Safety, Risk Management & Conflict Resolution

• Ensure student safety and well-being remain the priority in all program decisions and practices.
• Lead responses to complex or sensitive concerns involving students, homestay families, international parents, custodians and other stakeholders.
• Assess risk, exercise sound judgment and determine appropriate interventions, documentation and escalation.
• Manage complaints, placement breakdowns and situations involving non-compliant homestay families, ensuring timely resolution and appropriate follow-up.
• Facilitate difficult conversations and resolve interpersonal conflicts using diplomacy, cultural awareness and effective problem-solving skills.
• Work with the Director and Administration Team to manage emergencies and crisis situations.
• Maintain appropriate student safeguarding, custodianship, privacy and reporting practices.
• Participate in the rotation of the 24-hour emergency phone and ensure appropriate staff coverage.
  
  

Student, Family & Community Engagement

• Oversee orientations and ongoing training for new and returning homestay families.
• Ensure students receive appropriate orientation and guidance to support successful homestay experiences.
• Maintain regular communication with homestay families through newsletters, program updates and the homestay website.
• Communicate with students, parents, local custodians and agents regarding program expectations, student well-being and emerging concerns.
• Promote the Homestay Program and International Student Programs within the community.
• Oversee monthly sightseeing and social activities for international students.
• Ensure appropriate student arrival and departure information, travel permissions and medical plan enrolment and cancellation processes are maintained.
  
  

Program Coordination

• Work collaboratively with the International Student Programs Administration Team to ensure effective program delivery.
• Ensure required documentation and permissions are in place for students travelling outside the Lower Mainland.
• Perform other related duties as assigned.
  
  

Qualifications

Education

• Post-secondary degree in a relevant discipline, such as Teaching, International Education, Child and Youth Care, Social Work, Counselling, Business Administration, or a related field.
• An equivalent combination of education, training and directly related experience may be considered.
• Additional training in leadership, supervision, mediation or conflict resolution would be an asset.
  
  

Experience

• Minimum five years of progressively responsible experience in international education, homestay services, student services, youth services or a related field.
• Minimum two years of direct supervisory or management experience, including responsibility for assigning work, coaching and developing employees, managing performance and addressing employee concerns.
• Demonstrated experience managing complex interpersonal issues, complaints and conflict involving multiple stakeholders.
• Experience responding to sensitive or emergency situations involving students, youth or families.
• Experience developing and implementing policies, procedures and operational processes.
• Direct experience in a homestay or international student program would be an asset.
  
  

Skills & Competencies

• Leadership: Demonstrated ability to supervise, lead, coach and develop employees, establish clear expectations, delegate responsibilities and ensure accountability.
• Communication: Exceptional verbal and written communication skills, with the ability to communicate sensitive information and manage difficult conversations professionally and effectively.
• Conflict Resolution: Demonstrated ability to resolve complex interpersonal disputes, manage complaints, de-escalate emotionally charged situations and facilitate constructive outcomes.
• Judgment & Decision-Making: Ability to assess risk, make sound and timely decisions under pressure and appropriately prioritize student safety and well-being.
• Interpersonal & Cultural Awareness: Ability to build positive relationships and work effectively with individuals from diverse cultural and linguistic backgrounds.
• Organization & Problem-Solving: Strong planning, organizational and time-management skills, with the ability to manage competing priorities and improve operational processes.
• Technical Skills: Proficiency in Microsoft Office, including Word, Excel and Outlook. Experience with databases and student information systems is an asset.
• Knowledge of international education, homestay standards, custodianship requirements and applicable provincial and federal regulations would be an asset.
  
  

Additional Requirements

• Valid Class 5 BC driver's license and access to a reliable personal vehicle.
• Ability to work occasional evenings and weekends and participate in an after-hours emergency rotation.
• Successful completion of a criminal record check, including applicable requirements for working with children and vulnerable individuals.
  
  

Position Details

• Location: Delta School District, Ladner, BC, with travel to District schools and homestay locations as required.
• Employment Type: Full-time, 12 months per year.
• Starting Salary: $80,453 annually.
• The District offers a comprehensive total rewards package, including extended health and dental benefits, vacation, and pension plan participation.
  
  

The Delta School District is committed to creating a diverse, equitable, inclusive and accessible workplace. We welcome applications from all qualified candidates, including Indigenous peoples, racialized persons, persons with disabilities, and individuals of all genders and sexual identities. We are committed to removing barriers to employment and providing reasonable accommodations throughout the recruitment process, upon request. Preference will be given to qualified applicants who identify as Indigenous in accordance with the Delta School District's equity commitments.

Applications stating the position applied for and including a resume, cover letter, and any relevant certifications should be forwarded by

November 27, 2026 at 4:00 pm to:

Chloe Mulder, Human Resources Advisor

Email

(Only e-mail applications, in WORD or PDF file format, will be accepted)

(Please ensure your entire application package is included in one attachment)