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Deltatre

Account Management Director

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

This is a senior commercial leadership position responsible for the health, growth, and strategic development of Deltatre’s most significant client relationships in North America.

Account Management at Deltatre is not a passive function. Our clients are sophisticated organisations operating at the intersection of sport, media, and technology. They expect a commercial partner who understands their business, anticipates their needs, and brings the full weight of Deltatre’s capability to bear on their challenges. That is what this role is responsible for delivering.

You own a portfolio of strategic accounts, and be accountable for net revenue retention and expansion across that base.

What you'll do

Client Leadership

Own and develop executive-level relationships across a portfolio of Deltatre’s most strategic North American accounts
Drive commercial outcomes - renewal, upsell, cross-sell - fully owning these workstreams with a clear understanding of each client’s business model, roadmap, and decision-making structure.
Present to clients - through regular on-site visits and executive meetings - to deepen relationships, demonstrate value, and maximise upsell opportunities
Serve as the escalation point and trusted senior contact when client relationships require it

Commercial Strategy

Collaborate with Sales, Product, and Delivery to ensure the account base is well-served and commercially optimised
Contribute to revenue forecasting and account planning with accuracy and discipline
Identify patterns across the portfolio - risks, opportunities, whitespace - and translate them into actionable strategy

Own and deliver against defined KPIs for account growth, renewal performance, and upsells.

Requirements

Experience

Significant experience in a senior account management or customer success leadership role within enterprise technology - ideally in sports tech, media tech, streaming, or SaaS
A demonstrable track record of growing complex, multi-stakeholder accounts over sustained periods
Experience presenting to senior stakeholders at all levels, both internally and with clients
Proven record of achieving commercial targets - including revenue growth, renewal rates, and upsell performance - at both individual and team level

Skills & Approach

Commercially sharp - you understand P&L thinking, contract structures, and how to build a business case that lands with a CFO as well as a CTO
Relationship depth over breadth - you build trust slowly and deliberately, and clients notice the difference
Clear communicator at all levels, from technical delivery teams to C-suite sponsors
Comfortable operating in a company where the product is complex, the clients are demanding, and the margin for error in live environments is near zero

Deltatre’s client base is not a list of logos - it is a network of long-standing partnerships with organisations that take sport seriously. For a senior commercial leader, that means real relationships, complex problems worth solving, and the credibility that comes from working with the brands that define the industry.

This is also a moment of significant scale for Deltatre. The Endeavor Streaming acquisition has expanded our platform and our footprint. The North American market is central to where we grow next. This role will have visibility and impact that reflects that.

A note on fit:

We want to be direct: this role suits someone who finds genuine satisfaction in long-cycle relationship work - not someone whose primary instinct is to hunt new logos. If your best professional experiences have come from taking an account from contract signature to five-year strategic partner, that is the instinct we are hiring for.

Process and what to expect

The salary range for this role is set in between USD 170,000 and USD 185,000, plus Commission.

Interview Stages

Introductory conversation: a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
1-hour Specialist round of Interview: we will deep dive on your experience and the track record in your past work. We will ask you situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it. You'll meet senior team members in the Account Management team and grab additional insight on how the role looks like.
Final Round of interview: meeting the CRO

If any of these formats would be difficult for you, tell us - we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.

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More about this job

Responsibilities

Own and grow a portfolio of Deltatre’s most strategic North American accounts, leading executive relationships and commercial outcomes including renewals, upsells, and cross-sells. Partner with Sales, Product, and Delivery on account strategy, forecasting, risk and opportunity identification, and performance against growth and retention KPIs.

Requirements

Requires significant senior account management or customer success leadership experience in enterprise technology, ideally in sports technology, media technology, streaming, or SaaS, with a record of growing complex accounts and achieving commercial targets. Candidates should be commercially astute, effective with senior stakeholders, and able to build trusted relationships while operating in complex, high-stakes environments.

Skills

Strategic Account Management
Customer Success
Revenue Growth
Net Revenue Retention
Renewals
Upselling
Cross-Selling
Commercial Strategy
Account Planning
Revenue Forecasting
Contract Structures
Business Case Development
Stakeholder Management
Client Escalation Management
P&L Thinking

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Technology
Sports Technology
Media Technology
Streaming
SaaS
Strategic Accounts
Account Management
Customer Success
Net Revenue Retention
Revenue Growth
Renewals
Upselling
Cross-Selling
Executive Relationships
Commercial Strategy
Revenue Forecasting
Account Planning
P&L
Contract Structures
Business Cases
Stakeholder Management
Client Escalations
Live Environments
Sport
Broadcast Media

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