Senior Manager, Vendor Operations
- SK, Canada
Full-time
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Original job description
Job
Senior Manager, Vendor Operations
Description
Position Title
Senior Manager, Vendor Operations
Position Summary
The Senior Manager, Vendor Operations is a senior leadership role responsible for overseeing the execution and continuous improvement of end-to-end dubbing vendor operations.
Overseeing quoting, relationship management, contracts, and onboarding across the vendor lifecycle, this role is accountable for developing, managing, and continuously improving Deluxe's vendor operations capabilities, systems, processes, and controls. The role drives operational excellence, ensures compliance, and enables data-driven decision-making across teams.
The Senior Vendor Manager partners closely with Finance, Legal, Operations, and Client Services teams to define and deliver high-quality services and winning commercial proposals.
Main Duties
Commercial & Vendor Management
Deluxe is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,000 artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.
Senior Manager, Vendor Operations
Description
Position Title
Senior Manager, Vendor Operations
Position Summary
The Senior Manager, Vendor Operations is a senior leadership role responsible for overseeing the execution and continuous improvement of end-to-end dubbing vendor operations.
Overseeing quoting, relationship management, contracts, and onboarding across the vendor lifecycle, this role is accountable for developing, managing, and continuously improving Deluxe's vendor operations capabilities, systems, processes, and controls. The role drives operational excellence, ensures compliance, and enables data-driven decision-making across teams.
The Senior Vendor Manager partners closely with Finance, Legal, Operations, and Client Services teams to define and deliver high-quality services and winning commercial proposals.
Main Duties
Commercial & Vendor Management
- Working with operations, studio partners and commercial leads to ensure vendor costs and capacity support competitive, accurate, and profitable proposals.
- Oversee quoting processes to ensure they meet operational, financial, and client requirements. Act as a local escalation point for any queries or issues (internal or external).
- Work with operations and client services teams to identify and resolve vendor or workflow issues, escalating and addressing risks proactively.
- Build and maintain strong vendor relationships within assigned territories, partnering with Operations and the wider Vendor Management team to support service delivery and performance.
- Support regular vendor performance reviews in your territory to ensure high service standards and continuous improvement. Monitor work pipeline based on financial forecasts and customer feedback, and work collaboratively with Vendor Management and dubbing studio partners to ensure sufficient vendor capacity exists to support customer requirements.
- Support the sourcing of new vendors where required to support business and customer needs.
- Manage vendor payment operations, ensuring purchase orders and payments are processed accurately, on time, and in accordance with agreed payment terms.
- Proactively review and enhance vendor management processes, workflows, and tools to improve operational efficiency, visibility, and reporting across projects, teams, and the wider business.
- Partner with Product, Finance, and other support teams to define requirements for systems and tools that support cost collection, approval workflows, vendor performance management, spend analysis, and profitability reporting.
- Identify and implement opportunities to streamline workflows, reduce duplication of effort, and improve operational efficiency through process standardisation, automation, and the effective use of technology.
- Lead, coach, and develop a high-performing team, fostering an inclusive, collaborative, and accountable culture.
- Oversee managerial responsibilities including performance management, promotions, workforce planning, and succession planning.
- Ensure consistent training and onboarding across Vendor Management teams.
- Promote cross-functional collaboration and clear communication at all organisational levels.
- Collaborate with global leadership and regional leads to support growth, profitability, and market expansion for dubbing services.
- Identify operational risks and implement mitigation strategies to protect delivery, quality, and financial performance.
- Represent Deluxe as a senior leader in industry forums, partnerships, and events.
- Ensure compliance with company policies, industry standards, and applicable legislative and regulatory requirements.
- Significant management experience in dubbing, localisation, media operations, or post-production environments.
- Demonstrated success leading geographically dispersed teams within a global matrix organisation.
- Strong understanding of dubbing workflows, audiovisual technology, and creative localisation principles.
- Proven experience managing operational finance activities, including cost management, forecasting, margin analysis, and profitability reporting.
- Experience working with financial and operational systems to support cost collection, pricing, reporting, and performance analysis.
- Strong understanding of exchange rates, cost drivers, and margin management in global localisation.
- Exceptional communication skills with the ability to translate technical and financial concepts to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making.
- Track record of driving process improvement, system implementation, and change management in fast-paced environments.
- High level of organisational rigour, attention to detail, and ability to manage competing priorities.
- Bachelor's degree in Audio Engineering, Sound Production, Post-Production, Business, Finance, or equivalent professional experience.
Deluxe is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,000 artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.
More about this job
Responsibilities
Lead end-to-end dubbing vendor operations, including quoting, vendor relationships, contracts, onboarding, capacity planning, and payment operations, while ensuring service quality and compliance. Develop the team and improve processes, systems, reporting, and controls to support operational efficiency, profitability, and global growth.
Requirements
Requires significant management experience in dubbing, localization, media operations, or post-production, including leadership of geographically dispersed teams in a global matrix organization. Candidates should bring expertise in dubbing workflows, operational finance, cost and margin management, systems, process improvement, and change management; a bachelor's degree in a relevant field or equivalent professional experience is specified.
Skills
- Vendor Operations Management
- Vendor Relationship Management
- Dubbing Workflows
- Localization
- Post-Production
- Commercial Quoting
- Cost Management
- Forecasting
- Margin Analysis
- Profitability Reporting
- Process Improvement
- Systems Implementation
- Change Management
- Team Leadership
- Risk Management
- Cross-Functional Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Creative & Media
- Finance & Accounting
- Logistics
Keywords
- Dubbing
- Localization
- Media Operations
- Post-Production
- Audiovisual Technology
- Vendor Management
- Vendor Onboarding
- Vendor Performance Management
- Commercial Proposals
- Quoting
- Cost Collection
- Cost Management
- Forecasting
- Margin Analysis
- Profitability Reporting
- Spend Analysis
- Purchase Orders
- Vendor Payments
- Workflow Optimization
- Process Standardization
- Automation
- Systems Implementation
- Change Management
- Capacity Planning
- Risk Mitigation
- Regulatory Compliance
- Exchange Rates
- Financial Reporting
- Global Matrix Organization