Client Advisor
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 3 years of experience in luxury retail, with a proven track record in client relationship management.
- Posting language
- English
- Posted
Original job description
Overview
The objective of this role is to cultivate exceptional client relationships, deliver unparalleled service, and achieve individual sales objectives by providing a personalized and memorable experience for every client.
Primary Responsibilities
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
Expected Hourly Range: $20.00 - $25.00 CAD. Salary will be determined based on relevant skills and experience.
The objective of this role is to cultivate exceptional client relationships, deliver unparalleled service, and achieve individual sales objectives by providing a personalized and memorable experience for every client.
Primary Responsibilities
- Warmly welcome, engage, and build lasting relationships with local and international clients, ensuring their loyalty to Delvaux.
- Drive sales performance and achieve commercial targets through expert product knowledge, personalized recommendations, and an exceptional client journey.
- Maintain an impeccable sales environment, ensuring product availability and presentation meet the highest brand standards to enhance the client experience.
- Actively contribute to the continuous elevation of service quality and hospitality, anticipating client needs and exceeding expectations.
- Develop profound knowledge and understanding of our exquisite product lines, enabling compelling storytelling and fostering deep connections with clients to drive engagement and sales.
- Embody the brand's prestige and values, upholding the highest standards of visual merchandising, boutique presentation, and Delvaux's distinguished image.
- Provide valuable insights to management regarding client preferences, market trends, and product performance, gathered through meaningful client interactions.
- A minimum of 3 years of experience in luxury retail, with a proven track record in client relationship management.
- Impeccable presentation, a genuine passion for the brand, and a commitment to delivering excellence.
- Exceptional interpersonal, communication, and active listening skills, with proficiency in relevant computer applications.
- Fluent in English; additional language proficiency is a significant asset.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
Expected Hourly Range: $20.00 - $25.00 CAD. Salary will be determined based on relevant skills and experience.
More about this job
Responsibilities
Build lasting relationships with local and international clients, deliver personalized service, and achieve sales targets through product expertise and tailored recommendations. Maintain high standards for boutique presentation and visual merchandising, strengthen the client experience, and share insights on client preferences, market trends, and product performance with management.
Requirements
At least three years of luxury retail experience with a proven record in client relationship management is required. Candidates should have excellent presentation, a passion for the brand, strong interpersonal, communication, and active listening skills, computer application proficiency, and fluency in English; additional languages are an asset.
Skills
- Luxury Retail Sales
- Client Engagement
- Personalized Recommendations
- Product Knowledge
- Sales Target Achievement
- Customer Service
- Active Listening
- Communication
- Interpersonal Skills
- Visual Merchandising
- Boutique Presentation
- Client Needs Anticipation
- Market Trend Awareness
- Computer Applications
Benefits
- Health Insurance
- Dental Insurance
- Prescription Drug Coverage
- Vision Insurance
- Life Insurance
- Disability Benefits
- Retirement Savings Plan With Employer Match
- Paid Time Off
- Maternity Leave Top-Up
- Employee Assistance Program
- Volunteer Days
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Luxury Retail
- Luxury Goods
- Jewelry
- Client Relationships
- Client Loyalty
- Sales Performance
- Commercial Targets
- Product Knowledge
- Personalized Recommendations
- Client Experience
- Client Journey
- Hospitality
- Visual Merchandising
- Boutique Presentation
- Brand Standards
- Client Preferences
- Market Trends
- Product Performance
- Active Listening
- Computer Applications