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Added 4 mins ago
BC
Material Coordinator
Bird Construction
Regina, SK
- Full-time
Diploma, certificate, or post-secondary education in Supply Chain Management, Logistics, Business Administration, Construction Management, or a related field is preferred.
Added 4 mins ago
Employee Management Coordinator
CityofOttawa
Ottawa, ON
…and support management by performing employee management and administration activities within the assigned units, which may include Bus Operators, the pooled positions for mechanics, garage…
Added 4 mins ago
H
Bilingual Project Coordinator
Hays
Toronto, ON · North York, ON
- Contract
We are seeking a highly organized and proactive Bilingual Project Coordinator to support national pharmacy operations initiatives within a leading retail pharmacy environment. This role…
Added 19 mins ago
UH
Clinical Research Coordinator III (PK)
University Health Network
Toronto, ON
- Full-time
The Clinical Research Coordinator collaborates with Investigators and health care team to assume responsibility for the overall patient management and coordination of several clinical…
Added 34 mins ago
BL
Coordinator, Volunteer Services
Better Living and Community Services
Newmarket, ON
- Full-time
The Coordinator, Volunteer Services is responsible for implementing the volunteer engagement activities of Margaret Bahen Hospice and Doane House Hospice. This includes outreach,…
Added 35 mins ago
PG
Construction Project Coordinator
Prodigy Group
Vancouver, BC
- Full-time
We are looking for a Project Coordinator to join our Vancouver team!
Added 49 mins ago
WF
Emergency Management Coordinator
Waycobah First Nation
Whycocomagh, NS
- Full-time
Position: Emergency Management Coordinator (EMC)
Added 1 hour ago
TO
Assistant, Legal Services
Town of Caledon
Caledon, ON
- Full-time
…available with spending discretion up to $2,000.00, website administration and records management…
Added 1 hour ago
BU
Instructor GERO 5P14 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
…lectures, student consultation, marking and grading and course administration, including grade appeals and cases of academic…
Added 1 hour ago
BU
Instructor GERO 5P13 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
…lectures, student consultation, marking and grading and course administration, including grade appeals and cases of academic…
Added 1 hour ago
TT
Payroll Coordinator
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $52,230 to $73,122 CAD / year
- Full-time
We’re looking for a Payroll Coordinator to ensure accurate and timely payroll processing for Home Office, Store and Distribution Services Associates across the business. In this role,…
Added 1 hour ago
Project Coordinator, Bell Media
Bell
Vancouver, BC
Working with integrated order management systems such as Placements.IO, Triton, and Freewheel, the Project Coordinator will oversee the booking and day to day management of digital ad…
Added 1 hour ago
UH
Clinical Research Coordinator I
University Health Network
Toronto, ON
- Full-time
Peter Munk Clinical Trials and Translation Unit (CTTU) is looking for an energetic professional to fill the key role of Clinical Research Coordinator I (CRC I).
Added 1 hour ago
A
Learning & Development Coordinator
AccorHotel
Banff, AB
- Full-time
We are seeking a high-energy and versatile individual to join our team as a Learning and Development Coordinator at the Fairmont Banff Springs Hotel. In this role, you will be dedicated to…
Added 1 hour ago
Coordinator, Internal Audit
VIA HFR - VIA TGF Inc
Montreal, QC
Would you like to take on a stimulating, high-impact challenge? We are looking for a Coordinator, Internal Audit.
Added 1 hour ago
Finance and Administration Assistant, College of Dentistry
University of Saskatchewan
Saskatoon, SK
The finance and administration assistant provides administrative, financial, procurement, customer service, and operational support for the college and associated service areas. This…
Added 1 hour ago
HP
Administration, Finance and Operations Coordinator
HR Project Partners Inc.
Labrador City, NL
- Full-time
Finance and Operations Coordinator on behalf of one of our clients. Reporting to the Controller and functionally to the Branch – Operations Manager, the Administration, Finance and…
Added 1 hour ago
MS
Logistics Coordinator
McGill St Laurent
Montreal, QC
- Full-time
As part of our continued growth, we are looking for a detail-oriented and highly organized Logistics Coordinator to manage the daily planning and coordination of grain transportation. You…
Added 1 hour ago
BC
Project Assistant/Office Administrator - Buildings West
Bird Construction
Kelowna, BC
- Full-time
…document control, submittals, day-to-day activities, project administration duties and helping to minimize the task work done by Project Manager, Project Coordinator, Estimator and…
Added 2 hours ago
GS
Logistics Coordinator
Grain St Laurent
Montreal, QC
- Full-time
As part of our continued growth, we are looking for a detail-oriented and highly organized Logistics Coordinator to manage the daily planning and coordination of grain transportation. You…
Added 2 hours ago
OL
Education Coordinator
Oxford Learning Centres Inc.
Burlington, ON
- Full-time
…Burlington South is looking for a dynamic and motivated Education Coordinator to help students find their way to a better school…
Added 2 hours ago
TC
Product Support Coordinator - Reman - Temporary/Fulltime
Toromont Cat
Bradford, ON
- Full-time
Toromont Remanufacturing is seeking a Product Support Coordinator to join our team. The Product Support Coordinator is accountable for all work orders from opening to execution providing…
Added 2 hours ago
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
Added 2 hours ago
Engineering Technologist, Capital Projects (temporary for up to 4 years)
Workforce Development
Lakeshore, ON
Work closely with the Capital Projects Coordinator on schedule and delivery of capital projects as directed and required.
Added 2 hours ago
PD
Service Coordinator
Partners Development Group
Okotoks, AB
- Full-time
We are seeking a Service Coordinator for the Partners Properties residential portfolio. This role is the central link between our residents and our maintenance team. You will manage…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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