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Added 2 mins ago
A
Finance - Senior Financial Analyst/Financial Analyst, Business Finance
Aritzia
Vancouver, BC
- Full-time
· Lead financial insights and partner with the business to improve decision-making and profitability
Added 2 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Influence strategic priorities through data-driven recommendations and business insights
Added 2 mins ago
M
GRO Program – Actuary (Canada) (Waterloo)
Manulife
Waterloo, ON
- Full-time
…largest actuarial network, ADP empowers you to grow into a future business and technical leader while making a difference for customers around the…
Added 2 mins ago
IF
Business Intelligence Analyst - Operation Performance Analytics
Intact FC
Calgary, AB · Montreal, QC · Quebec, QC
- Full-time
Bachelor’s degree in data-related field (i.e., Business intelligence, Mathematics, Science, Statistics, Computer Science, etc.), or any combination of equivalent education and experience.
Added 2 mins ago
IP
Financial Analyst - Senior
Independence Pet Group
Oakville, ON · IPG_OFFICE_Oakville
- Full-time
…and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. Job Summary:Independence…
Added 2 mins ago
ED
Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 2 mins ago
Consultant, Deal Technology (Toronto, Calgary, Vancouver)
EY
Toronto, ON
…& Young's global strategy consulting arm. We help CEOs and business leaders design and deliver transformative strategies across the entire enterprise, to help build long-term value to all…
Added 2 mins ago
S
Planner II - Master Scheduling
Seaspan
North Vancouver, BC
- Full-time
Strong analytical skills, with the ability to interpret complex schedule data and communicate insights.
Added 2 mins ago
Senior Production Designer
BIMM
Toronto, ON
BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected…
Added 2 mins ago
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Senior Production Designer
BIMM
Toronto, ON
- Full-time
BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected…
Added 2 mins ago
AI
BSA TSB
Apptoza Inc.
Toronto, ON
- Contract
Skills: Business Analysis, Solution and Functional Architect (SAFA), Data Analytics & Insights : ignio AIOps
Added 2 mins ago
EC
Senior Customer Success Manager
Esri Canada
Vancouver, BC
- $102,600 to $128,200 CAD / year
- Full-time
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Added 17 mins ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Design, build and continuously improve Power BI dashboards, data models and reporting solutions that bring together information from multiple sources and translate operational risk data…
Added 17 mins ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
The net result is driving amazing outcomes for our customers that will then positively impact the business performance of Loopio through renewals and customer growth
Added 33 mins ago
ED
Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 33 mins ago
Y
Talent Acquisition and Development Specialist (Saas) - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Develop insights around the talent market, competitive hiring trends, and effective recruiting practices
Added 47 mins ago
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Senior Account Manager
Encircle
Kitchener, ON
- Full-time
Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
Added 47 mins ago
DP
Talent Acquisition Specialist, Ontario Wood Products
Domtar Products
Thunder Bay, ON
- $65,000 to $78,000 CAD / year
This position offers an exciting opportunity to influence the future of our business by identifying, attracting, and hiring top talent across a diverse range of operational, technical,…
Added 47 mins ago
W
Junior EIT geotechnical engineering
WSP
Victoria, BC
- Full-time
Analyze field and laboratory data to support geotechnical evaluations, technical recommendations, and project reporting.
Added 47 mins ago
Manager, Revenue Management, Private Banking
Scotiabank
Toronto, ON
…Management, this role will partner closely with Product, Finance and Business Intelligence teams to develop actionable insights to drive revenue…
Added 47 mins ago
H(
Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
…calculation support and assist other areas of the Actuarial & Data Insights teams with special projects when they arise from time to…
Added 47 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
Works with franchisees to develop and implement individual business -operational strategies and tactics aligned with company brand standards. Analyses reports gather insights and inform…
Added 1 hour ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
Analyzes data and information to provide insights and recommendations.
Added 1 hour ago
Senior Actuarial Analyst, High Net Worth Pricing
Aviva
Markham, ON
Are you passionate about uncovering insights within complex data and translating them into better business outcomes? Do you enjoy solving unique pricing challenges where every risk tells a…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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