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Added 11 mins ago
D
Quality Control Coordinator
DOF
Paradise, NS
- Full-time
DOF Canada is currently seeking a detailed oriented and client focused individual for the position of Quality Control Coordinator. A key to success for this position is the ability to…
Added 11 mins ago
AI
Sr. Project Coordinator
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
We’re looking for a Senior Project Coordinator to own project governance, coordination and reporting for a full-scale ERP implementation, and to bring technical delivery discipline to our…
Added 11 mins ago
DU
Simulation Lab Assistant
Dalhousie University
Halifax, NS
- Full-time
…Simulation Operations, the Simulation Lab Assistant will support the Coordinator Simulation-Based Education Lab, course professors, part-time academics and two lab technicians by assisting…
Added 12 mins ago
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
Added 12 mins ago
Project Coordinator, Project Delivery - Various External Projects
Infrastructure Ontario
Toronto, ON
To succeed in this role, the Project Coordinator brings sound stakeholder management skills and experience finding positive solutions to complex issues with clients and diverse teams of…
Added 12 mins ago
Facilities Coordinator
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Toronto, ON
…technical support to the Operations, Maintenance, Health Safety & Environment (HSE), Quality Assurance (QA) and Engineering…
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Engineering Technologist, Capital Projects (temporary for up to 4 years)
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Lakeshore, ON
Work closely with the Capital Projects Coordinator on schedule and delivery of capital projects as directed and required.
Added 12 mins ago
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Service Coordinator
Partners Development Group
Okotoks, AB
- Full-time
We are seeking a Service Coordinator for the Partners Properties residential portfolio. This role is the central link between our residents and our maintenance team. You will manage…
Added 12 mins ago
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Customer Success Coordinator
Bemsiq AB
Moncton, NB
- Full-time
Have the necessary computer skills to function in an office environment with the most up to date Microsoft Office products
Added 12 mins ago
Clinical Research Coordinator
University of Saskatchewan
Saskatoon, SK
Primary Purpose: The Clinical Research Coordinator's primary purpose is to proficiently assist the Principal Investigator (PI) and associated research team through providing research…
Added 12 mins ago
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Logistics Coordinator - Canada
Priority1
Dollard-Des Ormeaux, QC · Quebec
- Full-time
Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best…
Added 28 mins ago
D
Patient Care Coordinator - Applewood Dental
dentalcorp
Innisfil, ON · Applewood Dental
- Full-time
…exceptional dental care in a welcoming, friendly, and patient-focused environment. Our team takes pride in building lasting relationships with our patients through compassionate service,…
Added 28 mins ago
Logistics Coordinator & Material Handler (3month contract)
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Vancouver, BC
…cleaner planet. Our teams thrive in a collaborative, fast-paced environment where every role makes a real impact on global customers and…
Added 42 mins ago
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Administrator – Kelowna, BC
Snore MD
Kelowna, BC
- Full-time
Administrator / Clinical Coordinator – Kelowna, BC
Added 42 mins ago
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Consultant – Museum, Events and Outreach Programme Coordinator
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Montreal, QC
- Full-time
The Consultant – Museum, Events and Outreach Programme Coordinator will help bring these experiences to life. The role combines museum and exhibition coordination, educational visits and…
Added 42 mins ago
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Logistics Coordinator
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Montreal, QC
- $60,000 to $65,000 CAD / year
- Full-time
As a Logistics Coordinator, you will support the import and customer delivery operations. In this role, you’ll coordinate frozen imports and last-mile transportation while working closely…
Added 42 mins ago
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Logistics Coordinator - Canada
Priority1
Dollard-Des Ormeaux, QC
- Full-time
Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best…
Added 42 mins ago
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Academic Technologist, Pre-Service Fire Program
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Barrie, ON
- Internship
…discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups…
Added 42 mins ago
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Enrolment & Programming Coordinator
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Toronto, ON · Greater Toronto Area, Canada
- Contract
The Enrolment & Programming Coordinator is responsible for supporting the growth, development, and day-to-day coordination of Toronto Fashion Academy’s educational programming and student…
Added 42 mins ago
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Maintenance Coordinator and Receptionist
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We are seeking an organized, professional, and customer-focused Maintenance Coordinator, Reception & Office Administrator to support the daily operations of our commercial property…
Added 42 mins ago
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HealthCareersInSask.ca
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- Full-time
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Added 42 mins ago
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Rehabilitation Program Team Coordinator
HealthCareersInSask.ca
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- Full-time
Salary or Pay Band: Pay Band Rehabilitation Program Team Coordinator $45.138 to $55.321
Added 42 mins ago
Client Service Coordinator
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Added 42 mins ago
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- Full-time
Dedicated experience providing customer service in a similar work environment
Added 57 mins ago
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Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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