Find work in Canada.

518,359 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
S
Customer Service Representative - Data Entry (6 Month Contract)
SGS
Vancouver, BC
- Contract
Receive and process customer requests for services
Added just now
P
M365 Specialist
Prophix
Remote, Canada
- $80,000 to $113,000 CAD / year
- Remote
…assessments, and frees the broader team to focus on higher-order…
Added just now
E
Dietary Aide (Permanent Part Time)
Extendicare
Axm II - Beauclaire
- Part-time
Reporting to the Nutrition Manager, the Dietary Aide provides support to the set up, preparation, serving and clean up associated with all meal services in the Residence/Home.
Added 15 mins ago
TC
Fitness Instructors (Part Time)
The City of Guelph
Guelph, ON
- Part-time
- Other
Service Area: Public Services Department: Culture and Recreation Work Location: South End Community Centre; Victoria Road Recreation Centre; West End Community Centre; Evergreen Seniors…
Added 15 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Cornwall, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 15 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Owen Sound, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
WC
(CAN) OMNI Department Manager
Walmart Canada
Port Elgin, ON
- Full-time
Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the…
Added 29 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 29 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 29 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 29 mins ago
GC
Sales & Service Representative
Grainger Canada
Calgary, AB
- Full-time
Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective…
Added 29 mins ago
CM
Specialist, Custody Services
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides professional client service, account oversight and risk management to an assigned group of institutional clients or investment managers. Work closely with the offshore cash and…
Added 29 mins ago
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
…technologies de l’information (TI), ainsi qu’avec les prestataires de services logistiques tiers (3PL), les transporteurs et les partenaires du commerce de détail, la personne titulaire du…
Added 30 mins ago
R
Equipment Finance Associate
RBC
Burlington, ON
- Full-time
…complex leasing processes, supporting RCAP Leasing products and services to business clients and partners. The Equipment Finance Associate is a key relationship partner for the client…
Added 45 mins ago
GO
Customer Service Representative
Government of New Brunswick
Sussex, NB
- Full-time
Service New Brunswick is seeking an individual to join the Sussex team as a Customer Service Representative.
Added 59 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…
Added 59 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
- Part-time
…accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

Apply About employer

More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

Report this job