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Added 8 mins ago
RS
Assistant Director, Inclusive Supports
Rygiel Supports for Community Living
Hamilton, ON
- Full-time
Experience with, or demonstrated ability to learn, Ontario's developmental services sector, including applicable legislation and Quality Assurance Measures (QAM).
Added 24 mins ago
MU
Gestionnaire de clinique/Clinic Manager
McGill University
Montreal, QC
- $66,190 to $99,210 CAD / year
- Full-time
Avantages sociaux concurrentiels (santé, dentaire, assurance-vie)
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 2 hours ago
UF
DEPUTY DIRECTOR: PROGRAMME DEVELOPMENT (CEQUAM)
UNAM FOUNDATION
Main Centre, SK
- Full-time
The Deputy Director of Programme Development will assist the Director of the Centre for Quality Assurance and Management in managing and administering Programme Development activities…
Added 2 hours ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Child Development Specialist works under the supervision of the Director of Early Care and Education and with the guidance of the Head of Educational Excellence. The Child Development…
Added 5 hours ago
W
Lecturer - Creative Arts Therapies
Whitecliffe
Toronto, ON
- Temporary
Participate in faculty meetings, quality assurance, and accreditation as required
Added 6 hours ago
P
Compliance Specialist (Inventory)
PURPLEFARM
Fredericton, NB
- Full-time
Create manifests for shipping orders and send them to the Director of Logistics and Quality Assurance Person.
Added 8 hours ago
TU
Custodial Workload & Training Specialist
The University of British Columbia
Vancouver, BC
- $5,984 to $6,422 CAD / month
- Full-time
Executes quality assurance audits to validate the success, feasibility, and training needs required to sustain the standard of cleaning identified for the assignments created to maintain…
Added 9 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Good understanding of medication safety and quality assurance
Added 10 hours ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
Reporting to the Director of Construction, you will lead Site Supervisors and on-site crews while coordinating closely with the Project Coordinator, Supply Chain, and other internal…
Added 11 hours ago
UH
Nurse Practitioner
University Health Network
Toronto, ON
- Contract
…implementation of policies, standards, practice guidelines, quality assurance, education and research initiatives, both corporately and program/unit…
Added 11 hours ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
Fluor team members are at the heart of our success in executing projects safely, thoughtfully, and with the highest quality. If you value teamwork, empowerment in your career, and are eager…
Added 11 hours ago
UO
Custodial Workload & Training Specialist
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $5,984 to $6,422 CAD / month
- Full-time
Executes quality assurance audits to validate the success, feasibility, and training needs required to sustain the standard of cleaning identified for the assignments created to maintain…
Added 12 hours ago
SH
Quality and Compliance Specialist - Diagnostic Services - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Quality Director Diagnostic Services the incumbent is responsible for:
Added 12 hours ago
D
Account Director
Dexterra
Halifax, NS
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking an experienced Account Director to lead frontline cleaning teams supporting a busy convention center and/or arena environment. This role is ideal for a hands-on leader who…
Added 14 hours ago
RE
Core Art Producer (Apex Legends)
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are looking for someone who can align the aesthetic bar set by the Franchise Art Director with the strict gameplay needs of the design team, ensuring our assets are both visually…
Added 14 hours ago
BF
Safety Manager, Special Projects
BC Ferries
Victoria, BC
- Full-time
…different stages of maturity, providing necessary management, quality assurance, auditing, assessment and…
Added 15 hours ago
AS
Hospitality Manager
Atria Senior Living
Winnipeg, MB · MB-Winnipeg
- Full-time
Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
Added 15 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Standardize and continuously improve workflows, controls, case management, quality assurance and knowledge practices.
Added 15 hours ago
ML
Chef
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs, Occupational Health and Safety Act and WHMIS regulations.
Added 15 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Standardize and continuously improve workflows, controls, case management, quality assurance and knowledge practices.
Added 16 hours ago
A
Technical Lead - Railway Infrastructure
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Reporting to the Project Director, the Technical Lead - Railway Infrastructure serves as the primary technical authority for the discipline and acts as the client's main point of contact…
Added 16 hours ago
A
Pattern Making Lead
ARC'TERYX
North Vancouver, BC
- Full-time
…product you and your team work on meet Arc’teryx design intent, quality, fit, and construction. You demonstrate integrity in your work, lead by example, and provide overall support and…
Added 16 hours ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
White Rock, BC
- Full-time
This Director, Clinical Operations will be overseeing Long-Term Care, Surgical Servies and Rehabilitation at Peace Arch Hospital. This is a high-impact opportunity for a strategic,…
Added 16 hours ago
Director, Engineering, Real Estate Secured Lending (RESL)
Scotiabank
Toronto, ON
The Director, Insurance Engineering is responsible for the engineering execution and delivery of technology solutions that support the Bank’s platforms. This role ensures the timely…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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