Jobs in Canada

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Added 40 mins ago
CA
Human Resources Coordinator
Confidate App
Montreal, QC
- Full-time
Post-secondary education in Human Resources, Business Administration, or a related field, or equivalent practical experience.
Added 40 mins ago
RO
Competitions Intern
Rugby Ontario
Toronto, ON
- Internship
Post-secondary level of education in a related field of study is an asset.
Added 40 mins ago
RO
Events & Partnerships Intern
Rugby Ontario
Toronto, ON
- Internship
Post-secondary level of education in a related field of study is an asset.
Added 55 mins ago
GD
Senior Administrative Coordinator - Saskatoon
Gabriel Dumont Institute
Saskatoon, SK
- Full-time
Qualifications: The ideal candidate will have a degree in Social Work, Business, or a related field and two years’ administrative experience; a combination of education and experience will…
Added 1 hour ago
FN
Peer Support Coordinator – HOMEBASE Youth Hub
First Nations University of Canada
Regina, SK
- Full-time
Post-secondary education in justice studies, law, social work, or related field.
Added 2 hours ago
SP
Steel Structure coordinator
STEELCASE PRO
Toronto, ON
- Full-time
Relevant education or training in construction management, engineering technology, or a related field; equivalent experience will be considered.
Added 3 hours ago
G
Project Coordinator - Infrastructure
Graham
AB · Edmonton, AB
- Full-time
Education: Trade certification, technical diploma, or degree in Engineering, Construction Management, Technology, or a related field.
Added 3 hours ago
LH
2600003008 - Facilitator/Coordinator Paramedic Progm
Lakeridge Health
Centre Wellington, ON
- Internship
Must have a satisfactory performance record;
Added 3 hours ago
LH
Coordinator
Lookout Housing and Health
Vancouver, BC
- Full-time
Post-secondary education, preferably in Social Services field, or comparable experience
Added 3 hours ago
TF
Coordinator, Marketing & Communications
Terry Fox Foundation
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
As our Coordinator, Marketing & Communications, you'll play an important role in helping us connect with supporters, tell meaningful stories, and bring fundraising campaigns to life.…
Added 3 hours ago
KI
Accounts Payable Coordinator
Kevro Inc.
Pickering, ON
- Full-time
Prepare customs documentation for cross-border warehouse stock transfers
Added 4 hours ago
ME
Field Coordinator Intern - MEC Transportation - Canada (Summer 2027)
Mass. Electric Construction Co.
Toronto, ON
- Internship
Must have a valid Driver’s License
Added 4 hours ago
ME
Field Coordinator Intern - MEC Transportation - Canada (Summer 2027)
Mass. Electric Construction Co.
Ottawa, ON
- Internship
Must have a valid Driver’s License
Added 4 hours ago
GP
Health & Wellness Coordinator
Grande Prairie Police Service
Grande Prairie, AB
- Full-time
The Grande Prairie Police Service (GPPS) is seeking a proactive and compassionate Health & Wellness Coordinator to lead and coordinate occupational and non-occupational disability…
Added 4 hours ago
TH
Board Liaison - Professional Services
The Headhunters Recruitment
Toronto, ON
- Full-time
Post-secondary education in Business Administration, Public Administration, or a related field is considered an asset
Added 4 hours ago
Project Coordinator
Covenant Care + Covenant Living
Edmonton, AB
Post-secondary degree in Health Sciences, Business Administration, Public Health, Social Sciences, or a related field. Equivalent combinations of education and experience may be considered
Added 4 hours ago
EA
Coordinator, Volunteer Program
Engineers and Geoscientists BC
Burnaby, BC
- Full-time
Engineers and Geoscientists British Columbia is currently searching for a Coordinator, Volunteer Program to join our team in Burnaby!
Added 4 hours ago
Y
Project Administrator – Remediation
YORK1
Vaughan, ON
- Other
Ability to communicate professionally with Project Managers, field teams, clients, consultants, subcontractors, and suppliers.
Added 4 hours ago
AI
Project Coordinator - Minimum 5 years in door, hardware industry
Allmar Inc.
Winnipeg, MB
- $68,000 to $75,000 CAD / year
- Full-time
5 years of industry experience required
Added 5 hours ago
MC
Marketing Coordinator
MaKami College
Calgary, AB
- Full-time
MaKami College is looking for a Marketing Coordinator who loves to learn and takes real ownership of their work. Reporting into the Marketing Department, you will support the Vice President…
Added 5 hours ago
MC
Practicum Coordinator - DMSMM
MaKami College
Calgary, AB
- Full-time
Diploma or degree in Business, Marketing, Digital Marketing, Communications, Design, or a related field is required.
Added 5 hours ago
UO
Research Assistant - Werklund School of Education
University of Calgary
Calgary, AB
- Part-time
Bachelor's degree in psychology, education, neuroscience, health sciences, cognitive science, or a related field.
Added 5 hours ago
MC
Fund Development & Donor Relations Coordinator
MaKami College
Calgary, AB
- Full-time
The Fund Development & Donor Relations Coordinator provides administrative and operational support for the MaKami College Education Foundation’s fundraising and donor relations activities.…
Added 5 hours ago
BV
Work Integrated Learning Officer
Bow Valley College
Calgary, AB
- Full-time
…students across a range of WIL experiences including practicums, field placements, clinicals, and service learning. Helping students successfully transition from the classroom to the…
Added 5 hours ago
SJ
Infection Prevention & Control Coordinator
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
The Infection Prevention and Control Program Coordinator provides assistance in the continuing development, implementation, evaluation, and modification of St. Joseph Health Centre…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

Apply on careers.demant.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

Apply on careers.demant.com About employer

More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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Work requirements

Jobs in Canada