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Added 11 mins ago
IC
Consultant – Museum, Events and Outreach Programme Coordinator
International Civil Aviation Organization
Montreal, QC
- Full-time
The Consultant – Museum, Events and Outreach Programme Coordinator will help bring these experiences to life. The role combines museum and exhibition coordination, educational visits and…
Added 41 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 41 mins ago
Project Coordinator
JDS Energy & Mining
Vancouver, BC
JDS Energy & Mining is seeking a motivated and detail-oriented Project Coordinator to support the planning, execution, and delivery of mining and infrastructure projects at an active mine…
Added 41 mins ago
U
Consultant – Museum, Events and Outreach Programme Coordinator
UNDP
Montreal, QC
- Full-time
The Consultant – Museum, Events and Outreach Programme Coordinator will help bring these experiences to life. The role combines museum and exhibition coordination, educational visits and…
Added 41 mins ago
A
Geotechnical Technical Coordinator
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
The Geotechnical Technical Coordinator will support the technical delivery and coordination of geotechnical activities across the ECWE SRS project.
Added 57 mins ago
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Marketing Coordinator - BMO Rewards Team (Co-op/Internship) Winter 2027
BMO
Toronto, ON · BMOPLACE
- Full-time
Contributes to the efficient and effective operations of marketing projects, programs and events. Performs a variety of tasks and provides support to the marketing team ensuring that…
Added 1 hour ago
W
Senior Quality Coordinator
Wood
Saskatoon, SK
- Full-time
…procedures, and project quality objectives. The Senior Quality Coordinator ensures the effective delivery of inspection, testing, surveillance, and audit programs to support safe,…
Added 1 hour ago
Project Coordinator, Co-op
Aecon
Toronto, ON
Gather field information and assist in the preparation of project bill of materials.
Added 1 hour ago
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Marketing Events Coordinator
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
…Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work…
Added 1 hour ago
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Junior Project Manager - Engineering & Construction
SECURE
Calgary, AB
- Other
This role offers a combination of office-based project coordination and approximately 10% field travel to operating and construction sites across Alberta, British Columbia, Saskatchewan and…
Added 1 hour ago
AY
Global Operations Coordinator
Avison Young Canada
Toronto, ON
- Full-time
The Global Operations Coordinator serves as a trusted partner to the COO, providing high-level executive support, project coordination, and administrative support.
Added 1 hour ago
MI
HSE Coordinator
Multi-Phase Industrial & Infrastructure Projects Inc.
Regina, SK
- Full-time
…engineering, construction, commissioning, and project delivery operations. This role ensures that all corporate and project‑specific HSE programs, procedures, and compliance frameworks meet…
Added 1 hour ago
A
Geotechnical Technical Coordinator
ACCIONA
ON · Ontario, Canada
- Full-time
The Geotechnical Technical Coordinator will support the technical delivery and coordination of geotechnical activities across the ECWE SRS project.
Added 1 hour ago
UO
Clinic and Outreach Coordinator
University of New Brunswick
Fredericton, NB
- Full-time
Reporting to the Director, the Clinic and Outreach Coordinator is responsible for the smooth and reliable administration of overall operations of the two clinics in a fast-paced environment…
Added 1 hour ago
VS
Project Coordinator - Bilingual (EN/FR)
Volanté Systems
Volante - CAN
- Full-time
Volanté is currently seeking a dynamic individual for the role of Project Coordinator to provide reliable, timely, and professional support to the Project Team. The Project Coordinator will…
Added 1 hour ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
The Faculty Operations Coordinator provides operational coordination and executive support, communications leadership, and project management services that advance the Department’s…
Added 1 hour ago
ER
Service Coordinator - Commercial Roofing
Empire Roofing
Windsor, ON
- Full-time
The Service Coordinator oversees daily service operations, schedules crews, coordinates commercial and industrial roofing service projects, manages customer communications, and ensures work…
Added 1 hour ago
TS
Administration/Project Coordinator
The Salvation Army in Canada
Toronto, ON
- Full-time
The Administrative & Projects Coordinator provides administrative and project coordination support to the Territorial Youth Secretaries and the Youth Department. The position coordinates…
Added 1 hour ago
AY
Global Operations Coordinator
Avison Young | Canada
Toronto, ON
- Full-time
The Global Operations Coordinator serves as a trusted partner to the COO, providing high-level executive support, project coordination, and administrative support.
Added 1 hour ago
JS
Project Coordinator - Bilingual (EN/FR)
Jonas Software
Volante - CAN
- Full-time
Volanté is currently seeking a dynamic individual for the role of Project Coordinator to provide reliable, timely, and professional support to the Project Team. The Project Coordinator will…
Added 1 hour ago
PC
Service Coordinator
People Corporation
Winnipeg, MB · MB - Life Benefits Wpg
- Full-time
The Service Coordinator role serves as a key member of the National Indigenous Solutions Practice and is responsible for delivering exceptional service and administrative support to plan…
Added 2 hours ago
L
Project Coordinator - Energy and Petrochemicals (New Grad)
Ledcor
Edmonton, AB
- Full-time
…AB or other camp-based work in Western Canada. The Project Coordinator, under the direction and guidance of the team, provides technical and/or management support and assists operations…
Added 2 hours ago
MU
Research Coordinator
McMaster University
Hamilton, ON
- Contract
The Research Coordinator (I) is responsible for implementing, monitoring, refining, analyzing, coordinating, and reporting on several research projects. Acts as a resource for the…
Added 2 hours ago
DF
HACCP Coordinator
Donald's Fine Foods
Langley (District), BC · Langley, BC
- Full-time
The HACCP Coordinator is accountable for developing, implementing, updating, and maintaining the HACCP Program and Preventive Control Programs in accordance with regulatory requirements…
Added 2 hours ago
TS
Truck Lease Coordinator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Position Overview: The Sublet Coordinator helps keep our equipment safe and operational by coordinating outsourced repairs, vendor services, purchase orders, and compliance requirements.…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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