Find work in Canada.

524,189 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 49 mins ago
AC
Early Careers: Broker, Risk Solutions - Halifax
Aon Corporation
NS · Halifax, Nova Scotia
- Full-time
Support placement workflows across broking, account management, analytics, operations, specialist teams and global delivery partners.
Added 1 hour ago
A
Forward Deployed Engineer
Antasphere
Brussels, ON
- Contract
Half your time is spent with clients, mostly in French and often at their office; half with the product. You own the outcome end to end.
Added 1 hour ago
A
Product Sales Specialist – Professional AV, Broadcast & Streaming
ADIpro.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
🕒 Position: Full-Time | Mostly office-based (80%) with occasional travel across Canada
Added 1 hour ago
SE
network technical specialist
Sherwood Electromotion Inc.
Concord, ON
- Full-time
Added 2 hours ago
S
Finance & Strategy Specialist
Stripe
Toronto, ON
- Full-time
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary…
Added 2 hours ago
WL
Warehouse Shipping / Receiving
W. L. Gore & Associates
Toronto, ON
- $28 to $35 CAD / hour
- Full-time
We are looking for a motivated, dependable, and detail-oriented warehouse operations Associate to support W.L. Gore and Associates' Canadian medical device warehouse operations. In this…
Added 2 hours ago
UO
Intermediate Coordinator, Academic Program Management
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Senior Specialist of Academic Program Management, responsible for executing logistical activities related to the delivery of programs within a faculty, service or research…
Added 2 hours ago
UO
Intermediate Administrative Assistant, Dean's Office
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Intermediate Specialist of Academic Human Resources, the incumbent provides administrative support to the faculty’s departmental chair to ensure smooth office operations…
Added 2 hours ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Job Title: Subcontracts Specialist IIIJob Description
Added 2 hours ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 2 hours ago
A
Document Control Specialist
Actalent
AB · Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
We are seeking a highly organized and detail-oriented Administrative Assistant / Document Control Coordinator to support daily office operations in a manufacturing and production…
Added 2 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
Perform assessments in conjunction with Physician Specialist for individuals/injured workers with upper-extremity, lower-extremity, back and neck injuries, including some amputations.…
Added 2 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades,…
Added 2 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Provide analytical system support and monitoring to meet the needs of Human Resources (HR) and users of all HR information systems (i.e. My HSN). Perform and test system upgrades,…
Added 2 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
Perform assessments in conjunction with Physician Specialist for individuals/injured workers with upper-extremity, lower-extremity, back and neck injuries, including some amputations.…
Added 3 hours ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
(Senior Coordinator / Specialist / Senior Specialist)
Added 3 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.
Added 5 hours ago
P
Product Support Specialist
Pigment
Toronto, ON
- Full-time
As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.
Added 6 hours ago
NN
Stock Specialist (Part-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 6 hours ago
LC
Senior Strategic Sourcing Specialist
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Support global negotiation initiatives led by corporate office global procurement by providing information such as pricing specifications and vendor listings and negotiating at local level.
Added 6 hours ago
RP
Total Rewards Admin - Contract
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 6 hours ago
Advanced Process Control Specialist / Engineer
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
We are recruiting for an Advanced Process Control (APC) Specialist/Engineer for our either our Edmonton or Calgary office. In this role, you will be responsible for participating in the…
Added 6 hours ago
NF
Commercial Insurance Specialist (Trainee)
Northbridge Financial Corporation
Calgary, AB
- Full-time
What it’s like to be a Federated Commercial Insurance Specialist, Trainee:
Added 6 hours ago
VC
Customer Service Agent
VGW Canada
Toronto, ON
- $55,000 to $61,000 CAD / year
Added 7 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

Apply About employer

More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

Report this job