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Added 9 mins ago
RV
Technical Support Specialist
Ross Video
Ottawa, ON · Kanata, ON
- Internship
The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers…
Added 9 mins ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
Incident Response Collaboration: Support security operations during and after critical system incidents/breaches by drafting incident reports and collaborating with incident response leads…
Added 9 mins ago
K
Administrative Support Specialist
Kelly
Fort Saskatchewan, AB
- $27 USD / hour
- Full-time
Kelly Services is seeking a diligent and detail-oriented Administrative Support Specialist to support our prestigious client, Dow Chemical Canada, in Fort Saskatchewan.
Added 9 mins ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
…contract and any relevant subcontracts in order to provide full support to the project management…
Added 39 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Enters shipment data into computer system, obtains credit release and ensures entry is transmitted to customs
Added 39 mins ago
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Branch Administrator
GSF Car Parts
ON · Middlesex, ON
- Part-time
…the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and…
Added 39 mins ago
FH
Nurse Practitioner – Primary Care MHSU– Residency Opportunity
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- Full-time
…develop comprehensive primary care treatment plans. You’ll support patients with a wide range of medical needs while recognizing and responding to the complex interplay between chronic…
Added 54 mins ago
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Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver…
Added 1 hour ago
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ALTITUDE AEROSPACE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Notre bureau d’études spécialisé en ingénierie aéronautique accompagne ses clients dans la conception, l’analyse et le support technique de solutions destinées aux aéronefs. Nos équipes…
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London, ON
- Full-time
…excellence, elevating team capability, and maximizing Yardi system performance across the…
Added 1 hour ago
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Registered Nurse Gastroenterology
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- Full-time
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the…
Added 1 hour ago
BL
Legal Assistant / Administrative Assistant (full-time temporary)
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
- Other
…time to supporting BCPSEA’s Coordinated Legal and Arbitration Support Services (CLASS) program, and 50% to providing general administrative support services to specialist staff and in…
Added 1 hour ago
CI
Talent Acquisition Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Talent Acquisition Specialist to support Calian’s corporate hiring needs by managing the full recruitment lifecycle. In this role, you will partner with hiring managers…
Added 1 hour ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
Working closely with the Director, Sales Governance, you will support executive decision-making through operational analysis, reporting, and business insights. You will play a key role in…
Added 1 hour ago
Technical Support Specialist
Beyond Energy Services & Technology
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The Technical Support Engineer/Specialist will support internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software. Working with experienced subject matter…
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Customer Service Representative
Price Industries Limited
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Human Factors Specialist
AtkinsRéalis
Mississauga, ON
- Part-time
Advising and mentoring Human Factors personnel in the following areas, including development and support for training initiatives
Added 1 hour ago
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Packaging Planning Specialist
Tundra Technical Solutions
Cambridge, ON
- $45.67 to $50 CAD / hour
- Full-time
Continued Professional Development – tailored GTM and Leadership development courses to support your career growth here at Tundra.
Added 1 hour ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 1 hour ago
ML
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ON · Hannon, ON
- $47,000 to $69,000 CAD / year
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The MRO Coordinator is an experienced MRO specialist with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…
Added 2 hours ago
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Document & Training Specialist, Radioconjugate PQS
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
The Document and Training Specialist is an entry-level position within the Quality organization responsible for supporting the day-to-day administration of the controlled document…
Added 2 hours ago
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Operations Specialist (S)
JAS Worldwide
Vancouver, BC
- Full-time
…and reconciliation of documents and customer and the company system discrepancies, improving operations…
Added 2 hours ago
Senior Strategic Sourcing Specialist
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…intelligence, risk mitigation, contract management, budget support, and continuous improvement initiatives. Additionally, the Senior Buyer will collaborate with Plant Operations, Packaging…
Added 2 hours ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 2 hours ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
…processes. Identify deficiencies and recommend improvements to system performance, reliability, security and…

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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