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Added 15 mins ago
Library Technician, Public Services
Okanagan College
Vernon, BC
When you join Okanagan College, you’re joining a team that’s transforming lives and communities.
Added 15 mins ago
CM
Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph
Canadian Mental Health Association
Palmerston, ON
- Full-time
We are recruiting for a Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph
Added 15 mins ago
B
Marketing Coordinator - BMO Rewards Team (Co-op/Internship) Winter 2027
BMO
Toronto, ON · BMOPLACE
- Full-time
…Performs a variety of tasks and provides support to the marketing team ensuring that operational processes are followed. Assists with the planning and execution of special projects, events…
Added 15 mins ago
BC
Coordinator, People & Culture - Corporate
Bird Construction
Mississauga, ON
- Full-time
Coordinator, People & Culture - CorporateReporting to the Senior Manager, People & Culture, Industrial, the Coordinator, People & Culture - Corporate, will be responsible for supporting the…
Added 29 mins ago
TT
Retail Store Customer Service Coordinator Full Time- Vaughan Mills
The TJX Companies, Inc.
Vaughan, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 29 mins ago
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Senior Quality Coordinator
Wood
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- Full-time
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Added 29 mins ago
Project Coordinator, Co-op
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Added 30 mins ago
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Sales and Service Coordinator
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- $46,800 to $58,500 CAD / year
- Full-time
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Added 30 mins ago
UA
PAID CREATIVE & CONTENT COORDINATOR
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Added 30 mins ago
CL
Dispatch Coordinator
Charger Logistics Inc.
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- Full-time
…expanding and looking to add a motivated individual to our team based out of our Brampton…
Added 30 mins ago
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Starbucks Barista (Clerk) - Part Time
Longo's
Vaughan, ON
- Part-time
We are looking for a Starbucks Barista (Clerk)- Part Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 45 mins ago
Customer Experience Coordinator (Relief) - Etobicoke, Ontario
Veterinary Emergency Group (VEG)
Toronto, ON
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation - so, you are passionate about perfecting the experience…
Added 45 mins ago
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Coordinator, Registration Compliance
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- Full-time
The Coordinator, Registration Compliance is responsible for providing day-to-day professional and timely service to all members. The Coordinator, Registration Compliance will be required to…
Added 45 mins ago
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- Remote
…our flagship client-facing conference, with a mentor on the team to help you grow into owning bigger pieces of…
Added 45 mins ago
S
Junior Project Manager - Engineering & Construction
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Calgary, AB
- Other
Join SECURE and be part of a team that steps up to make a meaningful difference in the industries we serve and the world we share.
Added 45 mins ago
AY
Global Operations Coordinator
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- Full-time
…pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy…
Added 45 mins ago
A
Geotechnical Technical Coordinator
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- Full-time
This is a unique opportunity to join a dynamic, multidisciplinary team on a complex, high-value project that supports long-term regional growth and environmental sustainability. If you're…
Added 45 mins ago
B
Accessories Product Coordinator
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Sherbrooke, QC
- Full-time
We are looking for an Accessories Product Coordinator to support the Global Accessory Product Strategy Team for Can-Am Side-by-Side Accessories. Under the responsibility of the Accessories…
Added 45 mins ago
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Director of Marketing And Business Development
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- Full-time
…the direction for business development, with a Manager and Coordinator bringing it to life day to day with our lawyers and practice…
Added 1 hour ago
VS
Project Coordinator - Bilingual (EN/FR)
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- Full-time
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Added 1 hour ago
TS
Kettle Coordinator Assistant (Part-Time)
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Added 1 hour ago
UO
Head Lifeguard/Instructor
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Service Coordinator - Commercial Roofing
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- Full-time
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Added 1 hour ago
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- Full-time
The City of Dawson is seeking applications for a Recreation Coordinator. Reporting to the Parks & Recreation Manager, the Recreation Coordinator is responsible for coordinating the…
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Review project schedules and document changes to keep the project team informed.

Demant Group

Business System Support Specialist

Toronto, ON, M2N 6K1, Canada

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Job details

Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Business Systems Support Specialist manages product catalogues, pricing configurations, and clinic forms within the Blueprint system to ensure operational efficiency. They also provide technical support, resolve system tickets, and collaborate on cross-functional projects to optimize administrative workflows.

Requirements

Candidates must have a college degree or diploma and at least 3 years of experience in a technical support or quality assurance role. Proficiency in Blueprint, Excel, and experience with third-party billing systems are required.

Skills

Blueprint
NOAH integrations
Data validation
Auditing
Excel
Technical support
Quality assurance
Third-party billing
Freshdesk
Pricing governance
System configuration
Forms management
Clinic administration
Data maintenance
Operational efficiency

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Support
Blueprint
NOAH
Pricing Validation
Catalogue Management
Freshdesk
Technical Support
Quality Assurance
Data Migration
Third-party Billing
Clinic Administration
System Configuration
Operational Efficiency
Excel
Data Maintenance
Audiology Systems
Order Management System
SOPs
Workflow Optimization
Cross-functional Collaboration

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