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Demant Group

Client Service Administrator - Burlington, ON

Burlington, ON, L7R 3P9, Canada

Experience: At least 2 years of customer service experience
Posting language: English
Posted: Sep 30, 2026

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Original job description

About HearingLife Canada:

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You Bring:

At least 2 years of customer service experience
Strong organizational skills and ability to manage multiple priorities
Experience in Microsoft excel

What We Offer:

Competitive compensation package
Generous paid time off including 10 days vacation and 10 wellness days
RRSP Matching
Healthcare and Dental for yourself and dependents
Access to ongoing training and development
Corporate discounts through Perkopolis and discounted rates to GoodLife Fitness

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

The Client Service Administrator acts as the first point of contact to provide exceptional service, manage clinic operations, and support clinicians with administrative tasks. They are responsible for scheduling appointments, maintaining client files, handling financial transactions, and ensuring the clinic environment is welcoming and organized.

Requirements

Candidates must have at least 2 years of customer service experience and strong organizational skills. Proficiency in Microsoft Excel is required to manage clinic operations and financial tasks effectively.

Skills

Customer service
Appointment scheduling
Microsoft Excel
Problem solving
Communication
Administrative support
Inventory management
Accounting
Insurance claims processing
Organization
Professionalism

Benefits

Paid time off
Vacation
Wellness days
RRSP Matching
Healthcare
Dental
Training and development
Corporate discounts
Perkopolis
GoodLife Fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Clinic Operations
Appointment Scheduling
Microsoft Excel
Administrative Support
Inventory Management
Accounts Receivable
Insurance Claims
Hearing Healthcare
Client Relations
Data Entry
Professionalism
Scheduling
Office Administration

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