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Added 5 mins ago
Operations Manager
Tandet
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an experienced and forward-thinking Operations Manager to lead our Hamilton transportation operation. This role is ideal for a transportation professional with strong…
Added 5 mins ago
Chargé de l'expérience client – Logistique
Titanium Transportation Group Inc.
Pointe-Claire, QC
Full-time
The Customer Experience Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer…
Added 5 mins ago
Consultant, Forensic Engineering
J.S. Held LLC
Burlington, ON
Full-time
Serve as a key member of the firm's senior leadership team and act as an operational partner to the founders.
Added 5 mins ago
Surgical Product Manager
Pacific Surgical
Vancouver, BC
$100,000 to $140,000 CAD / year
Full-time
Today, we operate as a proud founding member of Pacific Surgical - a collaborative group of innovative healthcare companies, built on an unwavering commitment to our customers, our premium…
Added 5 mins ago
Advisor Support Associate- Insurance and Investment Client Services
Clauzel Financial Solutions
Vancouver, BC
Full-time
As a key member of our team, you will support both client service and business operations by:
Added 5 mins ago
Administrative Assistant
Calgary Firefighters Association, IAFF Local 255
Calgary, AB
Full-time
We are seeking a highly organized, detail-oriented, and adaptable Administrative Assistant to support the day-to-day operations of our busy, purpose-driven office. This role combines…
Added 5 mins ago
Finance Director
Pollin
Toronto, ON
Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…
Added 6 mins ago
Masters of Tax Candidates - GTA Office - Opportunities in Tax - Co-op - 2027
KPMG Canada
ON · Toronto, Ontario
Internship
…the smallest juniors to the senior operators with world-wide operations. We are growing and seeking a tax professional to join our team to provide our clients with exceptional service,…
Added 6 mins ago
Senior Manager, Next Best Offer
BMO
Toronto, ON · BMOPLACE
Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 6 mins ago
Private Wealth Administrative Assistant - Peterborough, Winter 2027 (Co-op/Internship) - 4 months
BMO
Peterborough, ON · PET
Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 6 mins ago
Category Manager
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
Full-time
As a core member of the Category Management team, the Category Manager plays a pivotal role in identifying market opportunities, shaping competitive product strategies, and partnering…
Added 6 mins ago
Category Manager
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
Full-time
As a core member of the Category Management team, the Category Manager plays a pivotal role in identifying market opportunities, shaping competitive product strategies, and partnering…
Added 6 mins ago
Principal Mechanical Design Specialist
Samuel, Son & Co.
Waterloo, ON
$49.85 to $68.54 CAD / hour
Full-time
This role partners with the Mechanical Design Manager and Team Leads to raise technical quality, support sound decision-making on complex work, and mentor others through technical influence…
Added 6 mins ago
Advisor Growth and Succession Specialist - Investment Planning Counsel (IPC)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · ON · Mississauga Ontario, ON
In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million…
Added 22 mins ago
Clinic Experience Associate
CBI Health
Milton, ON
Full-time
…rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage…
Added 22 mins ago
HR Site Coordinator
fgf brands
Woodbridge, ON
Other
Responsible for assisting Site Leaders, Operations Leaders, Shift Leaders, and Team Leaders with Team Member relations.
Added 22 mins ago
Pharmacy Technician - PM
University Health Network
Toronto, ON
Full-time
As an integral member of the Pharmacy Services Inpatient Operations Team, the Pharmacy Technician is responsible for the following:
Added 22 mins ago
Lead Security Analyst - SOAR
Open Text Corporation
Waterloo, ON
Security Operations is the team that handles day to day protection of our environment and the tools that support them. This team takes care of identifying security weaknesses and…
Added 22 mins ago
OYEP National Operations Manager
Dexterra
Thunder Bay, ON
Full-time
The OYEP National Operations Manager is a senior national leadership role within RHS and a member of the RHS management team. Reporting to a Regional Operations Director, this position is…
Added 35 mins ago
Manager, Technical Accounting and Reconciliations
TTC Pension Plan
Toronto, ON
Full-time
We care about the employees who work at TTCPP and the excellent services they provide to our members! As a member of our team, you will play a critical role in TTCPP’s success. By working…
Added 35 mins ago
Développeur(euse) logiciel / Software Developer - Cloudrunner
Genetec
Montreal, QC
Full-time
…la sécurité physique unifiée, de la sécurité publique et des opérations. Genetec développe des logiciels sur plateforme ouverte, du matériel et des services basés sur le cloud destinés au…
Added 35 mins ago
Finance Director
Perennial
Toronto, ON
Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…
Added 35 mins ago
Warehouse Associate
Swatch Group
Brampton, ON
Full-time
Ensure all orders are verified by another team member prior to packing and shipment
Added 35 mins ago
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Reporting to the Finance Director, Operations, the Finance Manager, Operations is responsible for overseeing the full accounting operations cycle, including Accounts Payable (AP), Accounts…
Added 36 mins ago
Corporate Accountant
Localcoin
Canada
As a Corporate Accountant, you will support day-to-day accounting operations across multiple legal entities and currencies. You will work closely with members of the Finance team to help…

Demant Group

Client Service Administrator - Sidney 5th St.

Sidney, BC, V8L 2X2, Canada

Experience: At least 2 years of customer service experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

About HearingLife Canada:

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact:

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You Bring:

At least 2 years of customer service experience
Strong organizational skills and ability to manage multiple priorities
Experience in Microsoft excel

What We Offer:

Competitive compensation package
Generous paid time off including 10 days vacation and 10 wellness days
RRSP Matching
Healthcare and Dental for yourself and dependents
Access to ongoing training and development
Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

Welcome clients and provide customer service by handling inquiries, calls, and emails, while scheduling appointments and coordinating follow-ups. Support clinic operations by maintaining client files and supplies, assisting clinicians and events, performing basic hearing aid maintenance, and processing payments, insurance claims, accounts receivable, and inventory.

Requirements

Requires at least two years of customer service experience, strong organizational skills, and the ability to manage multiple priorities. Experience with Microsoft Excel is also required.

Skills

Customer Service
Client Relationship Building
Problem Solving
Appointment Scheduling
Schedule Coordination
Organization
Multitasking
Microsoft Excel
Administrative Support
Client File Management
Inventory Management
Payment Processing
Insurance Claims
Accounts Receivable
Basic Hearing Aid Maintenance
Event Support

Benefits

Paid Time Off
Vacation Days
Wellness Days
RRSP Matching
Healthcare
Dental Insurance
Ongoing Training And Development
Corporate Discounts
GoodLife Fitness Discounted Rates

Visa sponsorship

Not detected in the job text

Keywords

Hearing Healthcare
Client Service
Customer Care
Client-Centered Care
Inbound Calls
Email Inquiries
Appointment Scheduling
Clinician Schedules
Follow-Up Coordination
Clinic Maintenance
Client Files
Stock Orders
Hearing Aid Maintenance
Events
Local Promotions
Payment Processing
Insurance Claims
Accounts Receivable
Inventory Management
Microsoft Excel

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