Assistant General Manager

Company Description Denny’s Canada, proudly 100% Canadian-owned and operated, has been serving guests as “Canada’s Diner” for over 55 years. Part of Northland Properties Corporation, Denny’s Canada is a key brand within a broader hospitality portfolio that includes well-known restaurants, hotels, and resorts. Headquartered in Vancouver, the company operates and franchises 87 locations across the country. Denny’s Canada is recognized for its welcoming atmosphere, diverse menu, and strong focus on guest satisfaction. Team members join an organization committed to quality, value, and creating a space where everyone feels comfortable and appreciated.

Role Description The Assistant General Manager is a full-time, on-site role based at the Denny’s Canada location in Langley, BC. This position supports the General Manager in overseeing day-to-day restaurant operations, including managing staff schedules, supervising front-of-house and back-of-house activities, and ensuring consistent delivery of exceptional guest service. The Assistant General Manager helps monitor food quality, hygiene standards, and safety procedures, while also managing cash handling, inventory, and adherence to company policies. The role includes coaching and developing team members, assisting with recruitment and onboarding, and contributing to performance reviews and ongoing training. This position also supports local marketing initiatives, helps analyze sales and cost reports, and works to achieve operational and financial targets for the restaurant.

Qualifications

• Candidates should possess strong leadership and people management skills, including team supervision, coaching, conflict resolution, and performance feedback.
• Candidates should possess operational management skills, such as scheduling, inventory control, cash management, and adherence to health, safety, and food quality standards.
• Candidates should possess customer service and communication skills, including the ability to build guest relationships, handle guest concerns, and communicate clearly with diverse teams and guests.
• Candidates should possess problem-solving and organizational skills, including the ability to prioritize tasks, manage time effectively, make sound decisions, and adapt in a fast-paced environment.
• Previous experience in restaurant or hospitality management, preferably in a full-service dining environment, is highly beneficial.
• Basic proficiency with point-of-sale systems and standard office software, along with comfort reviewing sales and cost reports, is an asset.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays, as required by restaurant operations.
• A diploma or degree in hospitality management, business, or a related field is an asset, though equivalent experience will be considered.