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Added 11 mins ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Donner la priorité au service à la clientèle et à la satisfaction des clients
Added 11 mins ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 11 mins ago
UO
Administrative Assistant, Surgery
University of Calgary
Calgary, AB
- Full-time
Demonstrated strong communication, team and customer service skills, and an ability to exercise judgment within established guidelines
Added 11 mins ago
CE
Accounting & Front Desk Assistant
CLEAR Environmental Solutions
Calgary, AB
- Full-time
1-3 years of experience as a receptionist, front desk, customer service experience, or work experience in an administrative or accounting support role.
Added 11 mins ago
N
Customer Experience Account Representative
Nutrien
Calgary, AB
- Full-time
…consistent responses while identifying opportunities to improve service…
Added 11 mins ago
SS
Client Care Supervisor (RPN) - Supportive Housing
SPRINT Senior Care
Toronto, ON
- Full-time
The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments,…
Added 11 mins ago
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Student Logistics Coordinator – Temporary Full-Time
Stenberg College
Surrey, BC
- Full-time
Stenberg College is an industry leader with excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of…
Added 11 mins ago
FB
Produce Production Assistant Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Added 11 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 26 mins ago
CL
Residence Services Representative
Campus Living Centres
Oakville, ON
- Contract
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 26 mins ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
…practical experience, including at least four years of database administration experience, preferably in an educational…
Added 26 mins ago
AI
SQL Database Administrator
Apptoza Inc.
Montreal, QC
- Full-time
Manage Azure SQL service tiers, elastic pools, scaling, geo-replication, private connectivity, firewall rules, and cost-performance optimization.
Added 26 mins ago
SM
Registered Nurse PACU
St. Michael's Hospital
Toronto, ON
- Part-time
Experience with administration and titration of vasoactive medications
Added 26 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Full-time
Maintains wage administration within SLPH guidelines
Added 26 mins ago
SJ
Registered Respiratory Therapist Respiratory Therapy
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Administration of aerosolized medication or Meter Dose Inhaler (MDI)
Added 26 mins ago
S
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Estevan, SK
- Contract
Assist with administrative procedures such as budget submissions, contract administration, work schedules and/or assembling of statistics, graphs and tables
Added 26 mins ago
S
Home Health Care - Consultant Home Health Care
Sobeys
St. John's, NL
- Full-time
…of retail merchandising, inventory management and customer service. Actively contributes to an environment of employee and customer…
Added 26 mins ago
S
Administration & Systems - Clerk File Maintenance
Sobeys
Antigonish, NS
- Full-time
…timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer…
Added 26 mins ago
CI
System Administrator
Compugen Inc
Toronto, ON
- Full-time
The System Administrator, Server & Citrix Support is responsible for the administration, maintenance, and support of enterprise server infrastructure and Citrix environments. This role…
Added 26 mins ago
SE
Coordinator, New installations and modernizations
Schindler Elevator Corporation (Canada)
Montreal, QC
- Full-time
Strong customer-focused skills, including Customer Satisfaction and Customer Service, with the ability to handle inquiries and resolve issues professionally.
Added 26 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
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- Full-time
…fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable. Lorsque tu remplaceras le ou la gérant.e, tu seras responsable d’atteindre les…
Added 26 mins ago
GM
Sales Operations Administrator
GAV MGMT Inc.
Toronto, ON
- Full-time
Assist with proposal preparation and sales administration activities.
Added 26 mins ago
HM
Restaurant Manager (Maître d’Hôtel)
Hôtel Mont Gabriel, une propriété Tribute Portfolio
Sainte-Adèle, QC
- Full-time
Ensure smooth service and guarantee optimal guest satisfaction.
Added 26 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Saint-Constant, QC · St Constant, QC
- Full-time
Veiller au bon fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable;
Added 26 mins ago
MC
Cloud Operations Engineer – Azure AKS Terraform (36170)
Myticas Consulting
Toronto, ON
- Full-time
This role requires strong hands-on expertise in Azure Kubernetes Service (AKS), Terraform, Azure networking and security, CI/CD automation, and production cloud operations.

dentalcorp

IT Support Specialist

Toronto, ON, Canada
Support Centre - Toronto Office, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Join Dentalcorp as an IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running smoothly. In this highly visible role, you will solve meaningful technical challenges, support modern workplace technologies, and deliver a standout service experience for team members across the business while growing your expertise in a fast-paced, people-focused organization.

Who You Are

You are a service-driven IT professional who thrives on solving problems, building trust, and making technology feel seamless for the people you support. With strong troubleshooting skills, excellent communication abilities, and a customer-first mindset, you take ownership from first contact through resolution while staying organized across competing priorities. You bring professionalism, discretion, and urgency when supporting senior leaders, and you enjoy collaborating with teams, vendors, and managed service providers to deliver secure, reliable, and exceptional technology experiences across a fast-moving, multi-site environment.

In This Role, You Will

Be a trusted first point of support for corporate users and dental practice teams, delivering responsive deskside, remote, and service desk assistance, including white-glove support for senior leaders.
Solve a wide range of everyday technology challenges across Microsoft 365, Windows devices, VoIP, telecommunications, mobile devices, printers, conference room technology, business-critical applications, connectivity, VPN, wireless, and peripherals.
Support the full device lifecycle by staging, imaging, deploying, maintaining, and troubleshooting hardware that keeps teams productive.
Own incidents and service requests from intake through resolution by prioritizing, documenting, escalating, monitoring progress, meeting service levels, and keeping stakeholders informed.
Help team members stay securely connected by supporting user accounts, password resets, access requests, provisioning, SSO, MFA, and identity and access activities across Entra ID, Active Directory, and related platforms.
Partner closely with vendors, managed service providers, local IT providers, dental practice teams, and internal technical teams to deliver seamless support.
Spot patterns, support root cause analysis, and contribute ideas that strengthen service quality and the overall user experience.
Create and maintain practical technical documentation, knowledge articles, SOPs, and end-user support materials that make support more consistent and efficient.
Champion reliable, secure support by following IT standards, security policies, access controls, change management practices, and operational procedures.
Contribute to technology deployments, acquisitions, office initiatives, and operational projects that support Dentalcorp’s continued growth.

What You’ll Bring

5+ years of corporate deskside and service desk support experience in a medium to large enterprise environment, including white-glove support for senior executives and leadership teams, is required.
Strong written and verbal communication skills, with a customer-first mindset and commitment to exceptional service, are required.
Strong hands-on experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, enterprise applications, hardware, peripherals, mobile devices, printers, and conference room technologies is required.
Proficiency with Entra ID, Active Directory, IAM, user provisioning, access administration, SSO, MFA, password management, and access-related troubleshooting is required.
Experience with device lifecycle management, ITIL-based support processes, IT security standards, access controls, change management, technical documentation, and end-user support materials is required.
Strong troubleshooting skills across network connectivity, VPNs, wireless networks, VoIP systems, Meraki, and FortiGate environments, with sound judgment to resolve issues independently and escalate when needed.
Ability to stay organized, prioritize competing demands, support high-priority executive issues, and coordinate effectively with vendors, managed service providers, local IT providers, and internal technical teams.
Experience supporting healthcare, dental, or multi-site environments and certifications such as Microsoft, CompTIA A+, Network+, Security+, or ITIL are considered assets.

Why Dentalcorp?

Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values - Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences - guide how we innovate, collaborate, deliver, and put people at the centre.

The salary range for this position is $65,000 CAD to $85,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy.

You will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Provide deskside and remote technical support for corporate users and dental practice teams, including white-glove service for senior leadership. Manage the full device lifecycle, resolve connectivity and application issues, and maintain technical documentation while adhering to security standards.

Requirements

Requires 5+ years of corporate deskside and service desk experience in a medium to large enterprise environment. Candidates must possess strong hands-on proficiency with Windows, Microsoft 365, identity management platforms, and network troubleshooting.

Skills

IT Support
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Troubleshooting
Hardware Deployment
Network Connectivity
VPN
VoIP
Identity and Access Management
Customer Service
Technical Documentation
ITIL
Change Management

Benefits

Competitive total rewards
Bonus of up to 10%

Visa sponsorship

Not detected in the job text

Keywords

IT Support Specialist
Windows 10
Windows 11
Microsoft 365
Teams
Outlook
Entra ID
Active Directory
IAM
SSO
MFA
VoIP
VPN
Wireless
Meraki
FortiGate
ITIL
CompTIA A+
Network+
Security+
Hardware Imaging
Device Lifecycle Management
Change Management
SOP
Technical Documentation
Dental Industry
Healthcare IT
Multi-site Environment
White-glove Support
Service Desk

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