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Added 1 hour ago
TH
Millworks Sales Associate Full - Time - 7050 Spruce Grove
The Home Depot
Spruce Grove, AB
- Full-time
…support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs,…
Added 2 hours ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
Support the Director, Managed Services in the day to day management of the Service Desk, and support the on-call rotation as required.
Added 2 hours ago
NC
Cross Border Administrative Assistant
Numis CPAs Inc.
AB · Edmonton, AB
- Full-time
Greet and assist clients and visitors at the front desk, ensuring a professional and welcoming experience.
Added 2 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Dartmouth, NS
- $60,000 to $70,000 CAD / year
- Full-time
…to reach, you are comfortable picking up the phone from your desk. This is an inside role, not outside…
Added 2 hours ago
KC
Medical Receptionist
Kent Chiro-Med Wellness Clinic
Ottawa, ON
- Part-time
Welcoming patients and managing front-desk operations
Added 2 hours ago
BE
Inside Sales Associate, Bilingual (English and French)
BoldHouse Executive Search
Marieville, QC
- $60,000 to $70,000 CAD / year
- Full-time
…to reach, you are comfortable picking up the phone from your desk. This is an inside role, not outside…
Added 2 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
…to reach, you are comfortable picking up the phone from your desk. This is an inside role, not outside…
Added 2 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
…to reach, you are comfortable picking up the phone from your desk. This is an inside role, not outside…
Added 2 hours ago
MD
Clinical Program Therapist 2 - Substance Use Disorder
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
Added 2 hours ago
MD
Clinical Supervisor - State Prog Admin Director
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
Added 2 hours ago
CS
Office Manager
Cogir Senior Living
Kelowna, BC · Sandalwood Retirement Resort
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Charlottetown, PE
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
S
Technical Operations Analyst
SASCU
Salmon Arm, BC
- Full-time
Monitors service desk performance and adherence to Service Level Agreements (SLAs) and escalation protocols to ensure service consistency and accountability from service partners.
Added 3 hours ago
WC
(CAN) General Merchandise Associate Overnights
Walmart Canada
London, ON
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
WC
(CAN) General Merchandise Associate Temp
Walmart Canada
Listowel, ON
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
The Food Service Worker performs various duties that include food preparation, cooking and assembly, and/or checking order accuracy for patients. The role follows established food recipes…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Sussex, NB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Sussex, NB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.
Added 3 hours ago
PH
Radiological Technologist, Computed Tomography General Procedures, Medical Imaging - BC Children’s Hospital
Provincial Health Services Authority
Vancouver, BC
- Full-time
…department staff and completing payroll records and organizing in-service education programs; prepares patient booking schedules; completes employee appraisal forms and reviews performance…
Added 3 hours ago
FV
Float Attendant
Float Valley Inc.
Markham, ON
- Part-time
- Front desk or customer service experience is an asset
Added 3 hours ago
WC
General Merchandise Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
A
Senior Help Desk Specialist
Akkodis
Ottawa, ON
- Contract
Senior Help Desk Specialist - Secret Clearance Required
Added 3 hours ago
SI
Manager, Underwriting Member & Co-operative Business
Sovereign Insurance
Toronto, ON
- Full-time
…ensuring profitable growth, sound risk management, and exceptional service delivery. This role is responsible for providing leadership to the underwriting team, overseeing portfolio…
Added 3 hours ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.

dentalcorp

IT Support Specialist

Toronto, ON, Canada
Support Centre - Toronto Office, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Join Dentalcorp as an IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running smoothly. In this highly visible role, you will solve meaningful technical challenges, support modern workplace technologies, and deliver a standout service experience for team members across the business while growing your expertise in a fast-paced, people-focused organization.

Who You Are

You are a service-driven IT professional who thrives on solving problems, building trust, and making technology feel seamless for the people you support. With strong troubleshooting skills, excellent communication abilities, and a customer-first mindset, you take ownership from first contact through resolution while staying organized across competing priorities. You bring professionalism, discretion, and urgency when supporting senior leaders, and you enjoy collaborating with teams, vendors, and managed service providers to deliver secure, reliable, and exceptional technology experiences across a fast-moving, multi-site environment.

In This Role, You Will

Be a trusted first point of support for corporate users and dental practice teams, delivering responsive deskside, remote, and service desk assistance, including white-glove support for senior leaders.
Solve a wide range of everyday technology challenges across Microsoft 365, Windows devices, VoIP, telecommunications, mobile devices, printers, conference room technology, business-critical applications, connectivity, VPN, wireless, and peripherals.
Support the full device lifecycle by staging, imaging, deploying, maintaining, and troubleshooting hardware that keeps teams productive.
Own incidents and service requests from intake through resolution by prioritizing, documenting, escalating, monitoring progress, meeting service levels, and keeping stakeholders informed.
Help team members stay securely connected by supporting user accounts, password resets, access requests, provisioning, SSO, MFA, and identity and access activities across Entra ID, Active Directory, and related platforms.
Partner closely with vendors, managed service providers, local IT providers, dental practice teams, and internal technical teams to deliver seamless support.
Spot patterns, support root cause analysis, and contribute ideas that strengthen service quality and the overall user experience.
Create and maintain practical technical documentation, knowledge articles, SOPs, and end-user support materials that make support more consistent and efficient.
Champion reliable, secure support by following IT standards, security policies, access controls, change management practices, and operational procedures.
Contribute to technology deployments, acquisitions, office initiatives, and operational projects that support Dentalcorp’s continued growth.

What You’ll Bring

5+ years of corporate deskside and service desk support experience in a medium to large enterprise environment, including white-glove support for senior executives and leadership teams, is required.
Strong written and verbal communication skills, with a customer-first mindset and commitment to exceptional service, are required.
Strong hands-on experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, enterprise applications, hardware, peripherals, mobile devices, printers, and conference room technologies is required.
Proficiency with Entra ID, Active Directory, IAM, user provisioning, access administration, SSO, MFA, password management, and access-related troubleshooting is required.
Experience with device lifecycle management, ITIL-based support processes, IT security standards, access controls, change management, technical documentation, and end-user support materials is required.
Strong troubleshooting skills across network connectivity, VPNs, wireless networks, VoIP systems, Meraki, and FortiGate environments, with sound judgment to resolve issues independently and escalate when needed.
Ability to stay organized, prioritize competing demands, support high-priority executive issues, and coordinate effectively with vendors, managed service providers, local IT providers, and internal technical teams.
Experience supporting healthcare, dental, or multi-site environments and certifications such as Microsoft, CompTIA A+, Network+, Security+, or ITIL are considered assets.

Why Dentalcorp?

Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values - Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences - guide how we innovate, collaborate, deliver, and put people at the centre.

The salary range for this position is $65,000 CAD to $85,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy.

You will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Provide deskside and remote technical support for corporate users and dental practice teams, including white-glove service for senior leadership. Manage the full device lifecycle, resolve connectivity and application issues, and maintain technical documentation while adhering to security standards.

Requirements

Requires 5+ years of corporate deskside and service desk experience in a medium to large enterprise environment. Candidates must possess strong hands-on proficiency with Windows, Microsoft 365, identity management platforms, and network troubleshooting.

Skills

IT Support
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Troubleshooting
Hardware Deployment
Network Connectivity
VPN
VoIP
Identity and Access Management
Customer Service
Technical Documentation
ITIL
Change Management

Benefits

Competitive total rewards
Bonus of up to 10%

Visa sponsorship

Not detected in the job text

Keywords

IT Support Specialist
Windows 10
Windows 11
Microsoft 365
Teams
Outlook
Entra ID
Active Directory
IAM
SSO
MFA
VoIP
VPN
Wireless
Meraki
FortiGate
ITIL
CompTIA A+
Network+
Security+
Hardware Imaging
Device Lifecycle Management
Change Management
SOP
Technical Documentation
Dental Industry
Healthcare IT
Multi-site Environment
White-glove Support
Service Desk

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