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Added 5 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 5 mins ago
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Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 5 mins ago
RI
Manager, (Organizational) Change Management
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Toronto, ON
- Full-time
The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of…
Added 5 mins ago
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IT Specialist, Enterprise Applications - Supply Chain Process & Solutions
Saputo Inc.
Georgetown, ON
- Full-time
As a recognized subject matter expert within the Supply Chain domain, you will contribute to both project-based initiatives and ongoing operational support. You will lead or support the…
Added 5 mins ago
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Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The individual must have recently been awarded (within 2 years) a PhD or equivalent
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Clinical Research Billing Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Identify potential billing delays or discrepancies and escalate them to the Financial Control Analyst or the CIM Portfolio Finance Lead.
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Participate in the planning and coordination of in-person Network events, taking the lead in advocating for and ensuring the needs and perspectives of public partners and people with…
Added 31 mins ago
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Systems Engineering Manager
PROVINCIAL AEROSPACE LTD
Halifax, NS · Vaughan, ON · Ottawa, ON · St. John's, NL
- Full-time
Lead the Systems Engineering Team as the Systems Engineering Manager, reporting to the PAL Aerospace Vice President Systems Engineering.
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Senior Corporate Legal Counsel, Operations
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Toronto, ON
- Full-time
Lead complex corporate legal matters, including real estate (leases, renewals, and extensions), employment (contract drafting and disputes), corporate secretarial and governance, commercial…
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Infrastructure Architect
Dentist
Toronto, ON
- Full-time
(4 days in office, 1 day remote)
Added 31 mins ago
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Senior Manager, Clinic IT Services
Dentist
Toronto, ON
- Full-time
Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across…
Added 31 mins ago
NC
Engineering Supervisor
Nasittuq Corporation
Ottawa, ON
- Full-time
Minimum two (2) years of supervisory, team lead, project coordination, or people leadership experience.
Added 31 mins ago
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Vendor Manager
PROVINCIAL AEROSPACE LTD
St. John's, NL · Vaughan, ON · Ottawa, ON
- Full-time
…required to work collaboratively with multiple departments to lead the supply chain activities for the FAcT…
Added 31 mins ago
PA
Configuration Management Specialist
PROVINCIAL AEROSPACE LTD
Ottawa, ON
- Full-time
…point, providing guidance and coordinating CM activities across project teams, engineering, logistics, technical publications, maintenance support, partner organizations, OEM, and the…
Added 31 mins ago
PA
Project Manager - Transition-In
PROVINCIAL AEROSPACE LTD
Winnipeg, MB
- Full-time
PAL Aerospace is seeking a dynamic and experienced Transition Project Manager to lead and coordinate all transition activities for PAL’s scope of work for the FAcT Program. As part of this…
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DCN Manufacturing Engineer
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Calgary, AB
- Full-time
Lead and participate in structured problem-solving activities, root cause analyses, and corrective action implementation.
Added 49 mins ago
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Structures and Facades Engineer
RJC Engineers
Toronto, ON
- Full-time
Lead with Purpose – You empower, support, and guide others, driving meaningful results.
Added 49 mins ago
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Senior Manager, Tax / Directeur(trice) principal(e), Fiscalité
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- Full-time
Lead multiple client facing engagement teams responsible for the completion of tax engagements and the preparation of tax returns (and other compliance slips)
Added 57 mins ago
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Project Manager
Randstad Canada
ON
- $100,000 to $130,000 CAD / year
- Full-time
We are partnering with a premier global leader in vertical transportation to find a driven Project Manager to oversee their New Installation and Modernization teams.
Added 57 mins ago
Senior Manager, Growth Marketing
Questrade
Toronto, ON
The Sr. Manager, Growth Marketing is the day-to-day strategic lead and cross-channel engine driving new, high-value customer acquisition at QuestEnterprise. Acting as an end-to-end growth…
Added 57 mins ago
Senior Manager, Demand Generation
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Toronto, ON
Sales Enablement & Prospect Routing: Own and optimize the lead-scoring and routing systems that identify high-value prospects from behavioral and account signals, surfacing and…
Added 1 hour ago
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Sales & Client Development Representative - Design-Build
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Vaughan, ON
- Full-time
Fast response to every new lead and booking consultations
Added 1 hour ago
Senior Project Manager - Critical Infrastructure Modernization
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Lead project intake by capturing customer or internal requests, defining scope, success criteria, and preparing executive summaries
Added 1 hour ago
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Americas Marketing Coordinator
Sophos
Vancouver, BC
- $50,000 to $84,000 CAD / year
- Full-time
Candidates must reside in and be authorized to work in that location
Added 1 hour ago
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Product Copywriter
Loblaw Digital
Toronto, ON
- Full-time
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Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About the Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

Apply on workforcenow.adp.com About employer

More about this job

Skills

Process improvement
Technical support
Communication skills
IT service management
Reporting
Onboarding
Computer technology
Leadership
Stakeholder management
ITIL
Microsoft 365
Change management
PMP
PRINCE2
Decision making

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Jobs in Canada