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Added 3 mins ago
GA
Customer Success Manager, Enterprise
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- Full-time
As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by…
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- Full-time
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- Full-time
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Dentons

Collections Specialist

Toronto, ON, Canada

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. · Full-time

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Job details

Pay: The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections and client services functions for all Dentons Canada offices.

This position is scheduled to work 9:00 am - 5:00 pm, Monday to Friday. During month-end periods and peak times, some overtime and flexibility may be required to meet demands of the role. Discretion, confidentiality and attention to detail are essential to this role and required at all times. This role is a hybrid role requiring some in office presence every week.

Key Responsibilities

Perform daily collection activities on assigned portfolio
Liaise with lawyers regarding their client portfolio and any AR balances.
Make collection calls to clients in a professional manner while keeping and improving customer relations.
Review and monitor assigned accounts on a daily basis and all applicable collection reports.
Take actions in order to encourage timely payments.
Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner.
Identify issues attributing to account delinquency and discuss them with management.
Provide timely follow-up on payment arrangements.
Assist with the reconciliation of high value and complex accounts & management of high risk balances.
Provide assistance/backup support as required to others in the Finance Department.
Other special projects as required.

REQUIREMENTS

Three (3) or more years of experience working in a collections or accounting role;
Diploma or Bachelor’s degree in Finance or equivalent;
Prior experience with Elite 3E preferred;
Strong working knowledge of collections processes / procedures;
Mathematical and problem solving skills are necessary;
Proficient in MS Office (Excel, Word, Power Point) with strong Excel capabilities;
Demonstrate leadership skills;
Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters;
Strong communication skills both written and verbal;
Commitment to privacy and ethical conduct with a strong ability to ensure all firm policies and control procedures are met;
Superb organizational skills, accuracy and attention to detail;
Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment;
Able to meet deadlines, work well under pressure and prioritize work;
Previous professional services or law firm experience is preferred; and
Proven track record of being adaptable to change in a fast-paced, ever changing environment.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs - such as mentorship opportunities, employee networks, and leadership development initiatives - are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.

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More about this job

Responsibilities

Manage daily collection activities for assigned accounts, contact clients and lawyers about outstanding balances, and encourage timely payment while maintaining client relationships. Resolve billing and payment application issues, support payment identification and reconciliation, monitor high-risk accounts, and provide finance department backup as needed.

Requirements

Requires at least three years of experience in collections or accounting and a diploma or bachelor's degree in finance or an equivalent qualification. Candidates should have strong collections knowledge, Excel skills, communication and problem-solving abilities, sound judgment and discretion, and the ability to work accurately under pressure; Elite 3E and law firm or professional services experience are preferred.

Skills

Collections
Accounts Receivable
Client Service
Payment Reconciliation
Account Reconciliation
Collections Reporting
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Mathematical Skills
Problem Solving
Written Communication
Verbal Communication
Organization
Attention to Detail
Confidentiality

Benefits

Extended Health Benefits
Mental Health Benefits
Paid Time Off
Retirement Savings Plans
Fitness Subsidy
Parental Leave Top-Up
Mentorship Opportunities
Employee Networks
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Collections
Accounts Receivable
Client Services
Payment Receipts
Wire Transfers
Cheques
Credit Cards
Electronic Funds Transfer
Billing Issues
Payment Application
Account Reconciliation
High-Risk Balances
Collections Reports
Elite 3E
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Finance
Accounting
Law Firm
Professional Services
Confidentiality
Privacy
Ethical Conduct
Client Relations

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