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Added 4 mins ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
…industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our…
Added 4 mins ago
RI
Technical Services Manager
Rentokil Initial
Vancouver, BC
- Full-time
…industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our…
Added 1 hour ago
SM
Ophthalmic Assistant Ophthalmology Admin
St. Michael's Hospital
Toronto, ON
- Part-time
…health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute…
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Mystery Lake, MB · THOMPSON, Manitoba
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
C
Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Victoria, BC · Quebec, QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 2 hours ago
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Quality Assurance Specialist
Gastops
Ottawa, ON
- Contract
…Inspectors, and other process owners, the Quality Assurance Specialist provides independent quality oversight, evaluates compliance with applicable QMS, customer, regulatory, and…
Added 2 hours ago
S
Product Specialist - Risk and Performance
SimCorp
Toronto, ON
- Full-time
Simcorp is currently seeking a qualified experienced professional to join our Product Specialist team as a full-time employee, based in our New York or Toronto office to support our growth…
Added 4 hours ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
This regular full-time (35 hours per week) position is available starting November 23, 2026.
Added 4 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Laboratory department is currently looking for a Permanent Full-Time M.L.T Charge- Quality to join their healthcare team.
Added 4 hours ago
AR
Lease and Rental Administrative Specialist
Altruck Rentals
Guelph, ON
- Full-time
…accurately processed, properly documented, and completed on time, while providing effective support to the General Manager, Account Managers, Rental Agents, Accounting, and delivering…
Added 5 hours ago
EN
Spécialiste ventes terrain et événements
Evive Nutrition
Brossard, QC
- Full-time
New Opportunity at EviveField Sales & Events Specialist
Added 5 hours ago
G
Quotations Specialist
Gescan
Winnipeg, MB
- Full-time
Participating in Customer meetings and/or supplier meetings as required.
Added 5 hours ago
C
Spécialiste de remboursement Bilingue/Reimbursement Specialist
Cencora
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.
Added 6 hours ago
P
Business Development Specialist
Prevision360
Toronto, ON
- Full-time
…and progress. By tracking these qualitative indicators over time, Prevision360 helps surface patterns and insights that can support more informed…
Added 6 hours ago
HQ
Applications Scientist, Structural Biology
High Q Technologies
ON · Ontario, Canada
- $80,000 to $110,000 CAD / year
- Full-time
Most of your time will go to AI drug discovery companies and pharmaceutical and biotechnology companies working with us on measurement projects and longer research partnerships. Their…
Added 6 hours ago
SC
Information Technology Support Specialist - 1 yr contract
Southbridge Care Homes
Cambridge, ON
- $55,000 to $60,000 CAD / year
- Full-time
Southbridge Health Care LP is looking for an IT Support Specialist to cover a 1yr contract. This role will report to the Director of IT Operations and provide technical assistance and…
Added 6 hours ago
B
Specialist, Channel Compensation
Bell
Mississauga, ON
- Full-time
…plans at Lucky Mobile we meet the connectivity needs of all customer segments in…
Added 6 hours ago
TH
Business Support Specialist
Tom Harris Cellular
Pitt Meadows, BC
- Full-time
We're looking for a motivated Business Support Specialist to join our high-performing team at Tom Harris Cellular!
Added 6 hours ago
AC
Sales Insurance Specialist
Aviva Canada
Markham, ON
- Full-time
…hours of operation. The role requires working from the office…
Added 6 hours ago
E
Early Career RF Specialist (RAN Optimization)
Ericsson
Toronto, ON
- Full-time
Early-career professionals interested in building skills as a RF Specialist (RAN Optimization), take this exciting opportunity to join our global professional team at Ericsson. This dynamic…
Added 6 hours ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and delivery promise integrity; clean handoff to Application Specialist on deep technical pre-sales; clean handoff to Technical Support on post-sale technical issues. Owns the relationship;…
Added 6 hours ago
TU
Academic and Career Advisor
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…either generalists, or are assigned to a specific faculty as a specialist advisor. Advisors are responsible for delivering and evaluating student services to support student learning based…
Added 6 hours ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
Customer-First Mentality | Integrity: You connect naturally with people, and you love making them feel confident and empowered. You follow through every time because your word means…

Dentons

Technical Support Specialist

Vancouver, BC, Canada

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.

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Job details

Pay: The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.
Experience: 5+ years of End User Support experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Vancouver office. The Technical Support Specialist provides world-class client service and technical support and plays a critical role in supporting our clients' IT needs with a white-glove approach. As the primary onsite IT contact for the Vancouver office, the role partners with firm-wide IT teams and local office leadership to support effective technology service delivery. The position reports directly to the Technical Support Lead.

RESPONSIBILITIES

Provide a full range of IT support, including Windows 11, Microsoft 365, iManage and mobile devices, in line with service excellence and global standards for users in the Vancouver office.
Respond to support needs, inquiries and requests promptly and professionally.
Follow through on assignments and issues affecting firm members and internal clients.
Perform software and hardware installation and support.
Track incidents, resolve service desk tickets and meet established service level agreements for the Vancouver office.
Monitor and manage incident queues to achieve established service levels and response targets.
Manage competing priorities while diagnosing and resolving complex technical issues.
Serve as the primary point of contact for technology support and escalations in the Vancouver office, collaborating with firm-wide IT teams, IT Client Services management and local Office Management as required.
Act as an escalation point for issues affecting the Vancouver office and coordinate with firm-wide IT teams and Client Services management to facilitate resolution.
Work closely with local Office Management to support client meetings and audio-visual setups in the Vancouver office.
Work with the TSS Lead and other IT teams to continually improve the service provided to the Vancouver office.
Follow Dentons imaging procedures and manage inventory, resources and technology assets for the Vancouver office.
Assist with and coordinate local office projects requiring IT support, oversee firm-wide IT-directed projects locally, and manage move, add and change requests for the Vancouver office.
Adhere to all local and regional IT operational standards and procedures.
Participate in the on-call rotation.
Perform other duties as assigned to meet the requirements of the position.

EXPERIENCE & QUALIFICATIONS

Required Experience & Qualifications

5+ years of End User Support experience.
Strong oral and written communication and interpersonal skills.
Ability to provide after-hours emergency support.
Ability to interact effectively with individuals at all levels across the firm while advocating for user needs and maintaining a client-service focus.
Willingness to learn new technologies and collaborate with other IT team members to recommend improvements to existing systems.
Robust knowledge of the Microsoft Office Suite, including Microsoft 365, and Windows 11 operating systems.
Proficiency in Active Directory.
Experience with remote access technologies and software.
Self-directed, independently motivated and able to work effectively with minimal supervision.
Proficiency in identifying the causes of application errors and resolving them.
Associate's degree or equivalent experience required.
Professional communication skills and a strong client-service mindset.
Fluency in English is required.

Preferred Experience & Qualifications

French language skills are considered an asset.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs - such as mentorship opportunities, employee networks, and leadership development initiatives - are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.

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More about this job

Responsibilities

The Technical Support Specialist provides onsite IT support and white-glove client service for the Vancouver office. Responsibilities include managing hardware and software installations, resolving service desk tickets, and coordinating with firm-wide IT teams.

Requirements

Candidates must have at least 5 years of end-user support experience and proficiency in Windows 11, Microsoft 365, and Active Directory. An associate's degree or equivalent experience is required, along with strong interpersonal and communication skills.

Skills

Windows 11
Microsoft 365
iManage
Active Directory
Hardware installation
Software installation
Technical support
Client service
Incident management
Service desk
Audio-visual support
Troubleshooting
Communication skills
Inventory management
Remote access technologies

Benefits

Extended health benefits
Mental health benefits
Paid time off
Retirement savings plans
Fitness subsidy
Parental leave top-up
Mentorship opportunities
Employee networks
Leadership development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 11
Microsoft 365
iManage
Active Directory
IT Support
Hardware
Software
Service Level Agreements
Incident Management
Audio-visual
End User Support
Client Service
Troubleshooting
Inventory Management
Remote Access
Legal Industry
Information Technology

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