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Added 51 mins ago
SC
Search Specialist
Starcom Canada
Toronto, ON
- $45,000 to $50,000 CAD / year
- Full-time
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance
Added 1 hour ago
RT
Conseiller(ère) principal(e), Éthique et conformité (Triage et évaluation)
Rio Tinto
Montreal, QC
- Full-time
Added 1 hour ago
RT
Data Specialist
Russell Tobin
Toronto, ON
- $70 to $85 CAD / hour
- Contract
Experience training, testing, and deploying predictive algorithms, classification models, and deep learning frameworks (such as TensorFlow or PyTorch).
Added 1 hour ago
LI
Data Analytical Specialist/Scientist
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior Data Analytical Specialist/Scientist to join their team in…
Added 1 hour ago
WI
Renewal Retention Specialist
Westland Insurance Group Ltd.
Regina, SK · Greater Regina Metropolitan Area
- Full-time
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related…
Added 1 hour ago
P
Business Development Specialist
Prevision360
Toronto, ON
- Full-time
…bring Prevision360 to market, we are looking for a Business Development Manager to lead customer acquisition, develop relationships across the startup ecosystem, and help establish the…
Added 1 hour ago
KI
Digital Content Marketing Intern
Kat International Wellness
Toronto, ON · Greater Toronto Area, Canada
- Internship
Additional Benefits: A customized online wellness program, access to a private gym, and opportunities to attend select marketing conferences and professional-development events
Added 1 hour ago
AC
Sales Insurance Specialist
Aviva Canada
Markham, ON
- Full-time
Aviva Canada is looking for seasoned, high performing and sales-driven Insurance Specialist to join our rapidly growing Direct Insurance team. As a Sales Insurance Specialist, you’ll play a…
Added 1 hour ago
E
AI DevOps Specialist (AI Enablement & Secure DevOps)
Experis
Canada
- Contract
This specialist will bridge the gap between AI development pipelines, secure networking infrastructure, and cloud platform services. They will take a hands-on lead in configuring…
Added 1 hour ago
PC
Program Manager - Capital Markets (FSI)
PPT Consulting
Toronto, ON
- Full-time
A proactive mindset, intellectual curiosity, and a commitment to continuous learning.
Added 2 hours ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Goodwood, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 2 hours ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
Collaborate with People Services Client Partners, People Leaders, and the Compensation and People Analytics Specialist to support role design and job description alignment before formal job…
Added 2 hours ago
BH
Department Head – Technological Education (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…environment, facilitate communications between school administration and department members, facilitate appropriate delivery of programs, facilitate the compilation of Ministry and Board…
Added 2 hours ago
BH
Department Head – Guidance (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
To lead the department in professional development to support the school improvement plan and increased levels of student achievement;
Added 2 hours ago
S
Business Development Specialist, Pharmacy
Sobeys
Mississauga, ON
- Full-time
We are looking for a Business Development Specialist, Pharmacy to identify, develop, and expand business opportunities that drive prescription growth, patient acquisition, strategic…
Added 2 hours ago
TU
Academic and Career Advisor
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…either generalists, or are assigned to a specific faculty as a specialist advisor. Advisors are responsible for delivering and evaluating student services to support student learning based…
Added 2 hours ago
GH
Senior Proposal & Pursuit Specialist
Gow Hastings Architects
Toronto, ON
- Full-time
We have an immediate opening for a Senior Proposal and Pursuit Specialist to join our Toronto-based, award-winning architecture and interior design studio. We’re on the lookout for a…
Added 2 hours ago
D
Software Solutions Technical Specialist / Spécialiste technique des solutions logicielles
dormakaba
Montreal, QC
- Full-time
24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
Added 2 hours ago
KS
Change Management Specialist
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
Lead organizational change management for a large-scale enterprise learning management system (LMS) transformation. You’ll shape readiness, stakeholder engagement, adoption, and sustainment…
Added 2 hours ago
CO
Process Documentation Specialist (2-Year Contract)
City of Markham
Markham, ON
- $83,093 to $104,793 CAD / year
- Contract
Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system…
Added 2 hours ago
FC
Talent Development Specialist
Federated Co-operatives Limited
Medicine Hat, AB
- Full-time
South Country Co-op is currently seeking a collaborative, people-focused, and innovative individual to join our Talent & Culture team as a Talent Development Specialist. This full-time,…
Added 2 hours ago
2I
Data Scientist/Data Engineer
2iSolutions Inc.
Toronto, ON
- Contract
· Experience training, testing, and deploying predictive algorithms, classification models, and deep learning frameworks (such as TensorFlow or PyTorch).
Added 2 hours ago
A
Sr Specialist, Regional Planning, Supply Chain
Ansell
Cowansville, QC
- Full-time
Ansell University, LinkedIn Learning, and Mentorship programs to develop professional and interpersonal skills and grow your career at Ansell.
Added 2 hours ago
PR
Specialist - Intermediate Server Infrastructure
Peel Regional Police
Brampton, ON
- Temporary
As a Specialist – Intermediate Server Infrastructure within our ITS Infrastructure and Data Operations Department, you will be responsible for assisting in the implementation, and…
Added 2 hours ago
SC
Programmatic Specialist
Starcom Canada
Toronto, ON
- Full-time
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance

Dentons

Technical Support Specialist

Vancouver, BC, Canada

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.

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Job details

Pay: The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.
Experience: 5+ years of End User Support experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Vancouver office. The Technical Support Specialist provides world-class client service and technical support and plays a critical role in supporting our clients' IT needs with a white-glove approach. As the primary onsite IT contact for the Vancouver office, the role partners with firm-wide IT teams and local office leadership to support effective technology service delivery. The position reports directly to the Technical Support Lead.

RESPONSIBILITIES

Provide a full range of IT support, including Windows 11, Microsoft 365, iManage and mobile devices, in line with service excellence and global standards for users in the Vancouver office.
Respond to support needs, inquiries and requests promptly and professionally.
Follow through on assignments and issues affecting firm members and internal clients.
Perform software and hardware installation and support.
Track incidents, resolve service desk tickets and meet established service level agreements for the Vancouver office.
Monitor and manage incident queues to achieve established service levels and response targets.
Manage competing priorities while diagnosing and resolving complex technical issues.
Serve as the primary point of contact for technology support and escalations in the Vancouver office, collaborating with firm-wide IT teams, IT Client Services management and local Office Management as required.
Act as an escalation point for issues affecting the Vancouver office and coordinate with firm-wide IT teams and Client Services management to facilitate resolution.
Work closely with local Office Management to support client meetings and audio-visual setups in the Vancouver office.
Work with the TSS Lead and other IT teams to continually improve the service provided to the Vancouver office.
Follow Dentons imaging procedures and manage inventory, resources and technology assets for the Vancouver office.
Assist with and coordinate local office projects requiring IT support, oversee firm-wide IT-directed projects locally, and manage move, add and change requests for the Vancouver office.
Adhere to all local and regional IT operational standards and procedures.
Participate in the on-call rotation.
Perform other duties as assigned to meet the requirements of the position.

EXPERIENCE & QUALIFICATIONS

Required Experience & Qualifications

5+ years of End User Support experience.
Strong oral and written communication and interpersonal skills.
Ability to provide after-hours emergency support.
Ability to interact effectively with individuals at all levels across the firm while advocating for user needs and maintaining a client-service focus.
Willingness to learn new technologies and collaborate with other IT team members to recommend improvements to existing systems.
Robust knowledge of the Microsoft Office Suite, including Microsoft 365, and Windows 11 operating systems.
Proficiency in Active Directory.
Experience with remote access technologies and software.
Self-directed, independently motivated and able to work effectively with minimal supervision.
Proficiency in identifying the causes of application errors and resolving them.
Associate's degree or equivalent experience required.
Professional communication skills and a strong client-service mindset.
Fluency in English is required.

Preferred Experience & Qualifications

French language skills are considered an asset.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs - such as mentorship opportunities, employee networks, and leadership development initiatives - are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.

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More about this job

Responsibilities

The Technical Support Specialist provides onsite IT support and white-glove client service for the Vancouver office. Responsibilities include managing hardware and software installations, resolving service desk tickets, and coordinating with firm-wide IT teams.

Requirements

Candidates must have at least 5 years of end-user support experience and proficiency in Windows 11, Microsoft 365, and Active Directory. An associate's degree or equivalent experience is required, along with strong interpersonal and communication skills.

Skills

Windows 11
Microsoft 365
iManage
Active Directory
Hardware installation
Software installation
Technical support
Client service
Incident management
Service desk
Audio-visual support
Troubleshooting
Communication skills
Inventory management
Remote access technologies

Benefits

Extended health benefits
Mental health benefits
Paid time off
Retirement savings plans
Fitness subsidy
Parental leave top-up
Mentorship opportunities
Employee networks
Leadership development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 11
Microsoft 365
iManage
Active Directory
IT Support
Hardware
Software
Service Level Agreements
Incident Management
Audio-visual
End User Support
Client Service
Troubleshooting
Inventory Management
Remote Access
Legal Industry
Information Technology

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