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Added 5 mins ago
SR
Technical Support Specialist II
Stellar Recruitment Inc.
Vancouver, BC
- $40 to $50 CAD / hour
- Contract
5+ years of recent Tier 2 IT support experience in a corporate office environment, with a demonstrated ability to support a diverse employee population and manage competing priorities.
Added 5 mins ago
M
Senior IT Support Specialist
Marcon
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Marcon is seeking an experienced Senior IT Support Specialist to provide reliable, responsive IT support across our Vancouver office and construction sites throughout the Lower Mainland.…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Ottawa, ON
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 5 mins ago
DC
National Support Specialist, Real Property Management Services
Defence Construction Canada
Ottawa, ON
- Full-time
Reporting to the National Director, Real Property Management Services (RPMS), the National Support Specialist, RPMS, provides integral support to developing and managing the rollout of RPMS…
Added 5 mins ago
FN
Wine Club Specialist
Far Niente LLC
Oakville, ON
- Full-time
Our team is expanding to support our growing portfolio. The Wine Club Specialist is responsible for providing a memorable brand experience and helpful sales support to wine club members…
Added 5 mins ago
GI
Retail Marketing Specialist
Garmin International, Inc.
Cochrane, AB
- Full-time
Garmin Canada has an exciting opportunity for a full-time Retail Marketing Specialist. In this position you will support the execution of retail marketing programs, point-of-sale (POS)…
Added 35 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 35 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
…lowering organizational risk and providing excellent stakeholder…
Added 35 mins ago
SC
Full Time Youth Mental Health Specialist (COAST)
SOAR Community Services
Brantford, ON
- Full-time
We are recruiting for a Full Time Youth Mental Health Specialist. This role is a vital part of our Addictions and Mental Heal Program, working within the Crisis Outreach and Support Team…
Added 35 mins ago
LC
Senior Strategic Sourcing Specialist- Packaging
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Support global negotiation initiatives led by corporate office global procurement by providing information such as pricing specifications and vendor listings and negotiating at local level.
Added 35 mins ago
Talent Acquisition Specialist
Bayshore
Markham, ON
Reporting to the Manager, Recruitment Excellence , the Talent Acquisition Specialist (TAS) is responsible for sourcing and selecting top talent to be part of the Bayshore Specialty Rx…
Added 35 mins ago
Co-op/Intern Student - Automation Specialist (January 2027)
Spartan Controls Ltd.
Burnaby, BC
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 50 mins ago
TS
Healthy Workplace, Absence Partner Specialist (Temporary)
The Salvation Army in Canada
Toronto, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 50 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 50 mins ago
TT
Inventory Control Specialist /Spécialiste du contrôle des stocks
THORASYS Thoracic Medical Systems Inc.
Montreal, QC
- Full-time
We're looking for a detail-oriented and driven Quality & Inventory Control Specialist to join our team. This role plays a critical part in ensuring that all incoming materials, inventory,…
Added 1 hour ago
UO
Academic Data and Accreditation Specialist, College of Engineering
University of Saskatchewan
Saskatoon, SK
- Full-time
Primary Purpose: Academic Data and Accreditation Specialist, reports to the Programs and Projects Officer in Engineering and provides administrative and data management support. The focus…
Added 1 hour ago
UO
Documentation & Compliance Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
The Office of VP Finance is currently seeking a Full-time Regular Documentation & Compliance Specialist.
Added 1 hour ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
…group of investment strategies and delivers ongoing service, support, and investment insight to our clients and their team of investment professionals. Our first partner portfolio manager…
Added 1 hour ago
SL
Accounting Generalist
Supported Lifestyles
Calgary, AB
- $53,841.82 to $64,661.44 CAD / year
- Full-time
We take pride in creating a culture of care in every interaction and communication - whether with the individuals we support or with our colleagues. As part of our administration team,…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
…operate and close mining assets. Our multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design,…
Added 1 hour ago
SC
AI Enablement Specialist
Smart Circle International
Richmond Hill, ON
- $90,000 to $100,000 USD / year
- Full-time
Job Details: Job Location: Toronto Office - Richmond Hill, ON, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $90000.00 - $100000.00Salary/year, Job Category: IT…
Added 1 hour ago
Renewal Retention Specialist
Talent Acquisition Team at Westland Insurance. Text reply only.
Regina, SK
Westland Insurance Group Ltd. is growing and has a new opportunity for a Renewal Retention Specialist at our office in Regina, SK. Do you love to talk about insurance and provide…
Added 1 hour ago
YG
Director of Housing
Yuułuʔiłʔatḥ Government
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- Full-time
Lead and coach assigned staff; support consistent performance management and professional development.
Added 1 hour ago
ON
Labour Relations Officer - Servicing
Ontario Nurses' Association
ON · Sudbury, ON
- Full-time
ONA is seeking a Labour Relations Officer (Servicing) to join our Sudbury office. This posting is for an existing vacancy. This position will report to the Regional Manager, Contract…
Added 1 hour ago
(W
Field Specialist
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Provide front line support to customer during operations

Dentons

Technical Support Specialist

Vancouver, BC, Canada

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.

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Job details

Pay: The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.
Experience: 5+ years of End User Support experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Vancouver office. The Technical Support Specialist provides world-class client service and technical support and plays a critical role in supporting our clients' IT needs with a white-glove approach. As the primary onsite IT contact for the Vancouver office, the role partners with firm-wide IT teams and local office leadership to support effective technology service delivery. The position reports directly to the Technical Support Lead.

RESPONSIBILITIES

Provide a full range of IT support, including Windows 11, Microsoft 365, iManage and mobile devices, in line with service excellence and global standards for users in the Vancouver office.
Respond to support needs, inquiries and requests promptly and professionally.
Follow through on assignments and issues affecting firm members and internal clients.
Perform software and hardware installation and support.
Track incidents, resolve service desk tickets and meet established service level agreements for the Vancouver office.
Monitor and manage incident queues to achieve established service levels and response targets.
Manage competing priorities while diagnosing and resolving complex technical issues.
Serve as the primary point of contact for technology support and escalations in the Vancouver office, collaborating with firm-wide IT teams, IT Client Services management and local Office Management as required.
Act as an escalation point for issues affecting the Vancouver office and coordinate with firm-wide IT teams and Client Services management to facilitate resolution.
Work closely with local Office Management to support client meetings and audio-visual setups in the Vancouver office.
Work with the TSS Lead and other IT teams to continually improve the service provided to the Vancouver office.
Follow Dentons imaging procedures and manage inventory, resources and technology assets for the Vancouver office.
Assist with and coordinate local office projects requiring IT support, oversee firm-wide IT-directed projects locally, and manage move, add and change requests for the Vancouver office.
Adhere to all local and regional IT operational standards and procedures.
Participate in the on-call rotation.
Perform other duties as assigned to meet the requirements of the position.

EXPERIENCE & QUALIFICATIONS

Required Experience & Qualifications

5+ years of End User Support experience.
Strong oral and written communication and interpersonal skills.
Ability to provide after-hours emergency support.
Ability to interact effectively with individuals at all levels across the firm while advocating for user needs and maintaining a client-service focus.
Willingness to learn new technologies and collaborate with other IT team members to recommend improvements to existing systems.
Robust knowledge of the Microsoft Office Suite, including Microsoft 365, and Windows 11 operating systems.
Proficiency in Active Directory.
Experience with remote access technologies and software.
Self-directed, independently motivated and able to work effectively with minimal supervision.
Proficiency in identifying the causes of application errors and resolving them.
Associate's degree or equivalent experience required.
Professional communication skills and a strong client-service mindset.
Fluency in English is required.

Preferred Experience & Qualifications

French language skills are considered an asset.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs - such as mentorship opportunities, employee networks, and leadership development initiatives - are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.

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More about this job

Responsibilities

The Technical Support Specialist provides onsite IT support and white-glove client service for the Vancouver office. Responsibilities include managing hardware and software installations, resolving service desk tickets, and coordinating with firm-wide IT teams.

Requirements

Candidates must have at least 5 years of end-user support experience and proficiency in Windows 11, Microsoft 365, and Active Directory. An associate's degree or equivalent experience is required, along with strong interpersonal and communication skills.

Skills

Windows 11
Microsoft 365
iManage
Active Directory
Hardware installation
Software installation
Technical support
Client service
Incident management
Service desk
Audio-visual support
Troubleshooting
Communication skills
Inventory management
Remote access technologies

Benefits

Extended health benefits
Mental health benefits
Paid time off
Retirement savings plans
Fitness subsidy
Parental leave top-up
Mentorship opportunities
Employee networks
Leadership development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 11
Microsoft 365
iManage
Active Directory
IT Support
Hardware
Software
Service Level Agreements
Incident Management
Audio-visual
End User Support
Client Service
Troubleshooting
Inventory Management
Remote Access
Legal Industry
Information Technology

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