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Added 12 mins ago
M
Specialist, Client Finance
Marketbridge
Remote, Canada
- Full-time
- Remote
Marketbridge partners with leading B2B brands to create unified Go-to-Market® systems that connect strategy, AI, creativity, activation and measurement. With a team of 350+ across North…
Added 28 mins ago
W
Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
Wood currently has an exciting opportunity for a Senior Process Engineer - Uranium Processing Specialist at any of our Wood offices in BC, AB, or SK. Reporting to the Process Department…
Added 28 mins ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 28 mins ago
BS
Information Security Analyst, Intermediate
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Senior information Security Specialist, Authentication services is responsible for the design, implementation, and operation of secure, scalable authentication and identity solutions…
Added 28 mins ago
BS
Production Supervisor
Bartech Staffing
Toronto, ON · Greater Toronto Area, Canada
- $36 to $38 CAD / hour
- Contract
…Impellam Group, a connected group providing a global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Production Supervisor…
Added 28 mins ago
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Production Support Specialist
Hays
Montreal, QC
- Contract
We are looking for a Technical Production Support Analyst who is interested in distributed systems and working with high-scale services. The successful candidate enjoys working in a…
Added 28 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 28 mins ago
CF
Evaluation & Measurement Specialist
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
Reporting to the Evaluation Manager, the Evaluation & Measurement Specialist is a key member of the evaluation team. This position works closely with Program Managers, Liaisons, and other…
Added 28 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 43 mins ago
YO
HF Programs Specialist Aquatics
YMCA of Greater Toronto
Toronto, ON
- Full-time
…Strategy and using our Membership Involvement Model, the Program Specialist identifies initiatives to increase Membership on Roll, Retention, Satisfaction, and Philanthropic contributions…
Added 43 mins ago
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IT Support Specialist II
HDR
Vancouver, BC
- Full-time
In the role of IT Support Specialist II, we'll count on you to:
Added 43 mins ago
C
Manager, Talent
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Toronto, ON
- Other
Experience working with HR technologies, talent systems, engagement platforms, learning systems, and reporting tools.
Added 57 mins ago
2S
Asset Management Specialist
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Toronto, ON
- Contract
Familiarity with Centric PLM or similar inventory/product management systems is an asset.
Added 57 mins ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 57 mins ago
QM
Spécialiste en méthodes manufacturières / Manufacturing Methods Specialist
Quantum Management Services Ltd.
Dorval, QC
- $55,000 to $62,400 CAD / year
- Full-time
Position: Manufacturing Methods Specialist (Production & Continuous Improvement)
Added 57 mins ago
HM
Administrative Assistant
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Aurora, ON
- $60,000 to $70,000 CAD / year
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Administrative Support Specialist - Wealth Management
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Senior Mechanical Product Design Engineering Specialist
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Senior Product Development Engineering Specialist - Design Support & Sustaining
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Added 58 mins ago
QR
Gestionnaire du développement des affaires – Solutions d’éclairage Canada
Quincaillerie Richelieu
Montreal, QC
- Full-time
Added 1 hour ago
AI GTM and Automation Specialist
Zondera
Waterloo, ON
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 1 hour ago
A
Spécialiste Flammabilité / Flammability Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 1 hour ago
IG
Application Specialist
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Thunder Bay, ON
- $80 to $130 CAD / hour
- Contract
Support integration with laboratory instruments, analyzers, middleware and external systems.
Added 1 hour ago
M
Rail Operations Specialist
Metrolinx
Canada
- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 1 hour ago
Quality Specialist
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting directly to the Manager-Quality, the Quality Specialist – Quality Systems coordinates the internal audit program, facilitates the organization-wide corrective action process, and…
Added 1 hour ago
CN
Specialist, Ground Operations
Canadian North
Ottawa, ON
- Full-time
The Specialist, Ground Operations plays a critical role in ensuring the effectiveness and standardization of operational procedures across airport, cargo, and ramp functions. This position…

Dentons

Technical Support Specialist

Vancouver, BC, Canada

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.

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Job details

Pay: The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications.
Experience: 5+ years of End User Support experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Vancouver office. The Technical Support Specialist provides world-class client service and technical support and plays a critical role in supporting our clients' IT needs with a white-glove approach. As the primary onsite IT contact for the Vancouver office, the role partners with firm-wide IT teams and local office leadership to support effective technology service delivery. The position reports directly to the Technical Support Lead.

RESPONSIBILITIES

Provide a full range of IT support, including Windows 11, Microsoft 365, iManage and mobile devices, in line with service excellence and global standards for users in the Vancouver office.
Respond to support needs, inquiries and requests promptly and professionally.
Follow through on assignments and issues affecting firm members and internal clients.
Perform software and hardware installation and support.
Track incidents, resolve service desk tickets and meet established service level agreements for the Vancouver office.
Monitor and manage incident queues to achieve established service levels and response targets.
Manage competing priorities while diagnosing and resolving complex technical issues.
Serve as the primary point of contact for technology support and escalations in the Vancouver office, collaborating with firm-wide IT teams, IT Client Services management and local Office Management as required.
Act as an escalation point for issues affecting the Vancouver office and coordinate with firm-wide IT teams and Client Services management to facilitate resolution.
Work closely with local Office Management to support client meetings and audio-visual setups in the Vancouver office.
Work with the TSS Lead and other IT teams to continually improve the service provided to the Vancouver office.
Follow Dentons imaging procedures and manage inventory, resources and technology assets for the Vancouver office.
Assist with and coordinate local office projects requiring IT support, oversee firm-wide IT-directed projects locally, and manage move, add and change requests for the Vancouver office.
Adhere to all local and regional IT operational standards and procedures.
Participate in the on-call rotation.
Perform other duties as assigned to meet the requirements of the position.

EXPERIENCE & QUALIFICATIONS

Required Experience & Qualifications

5+ years of End User Support experience.
Strong oral and written communication and interpersonal skills.
Ability to provide after-hours emergency support.
Ability to interact effectively with individuals at all levels across the firm while advocating for user needs and maintaining a client-service focus.
Willingness to learn new technologies and collaborate with other IT team members to recommend improvements to existing systems.
Robust knowledge of the Microsoft Office Suite, including Microsoft 365, and Windows 11 operating systems.
Proficiency in Active Directory.
Experience with remote access technologies and software.
Self-directed, independently motivated and able to work effectively with minimal supervision.
Proficiency in identifying the causes of application errors and resolving them.
Associate's degree or equivalent experience required.
Professional communication skills and a strong client-service mindset.
Fluency in English is required.

Preferred Experience & Qualifications

French language skills are considered an asset.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs - such as mentorship opportunities, employee networks, and leadership development initiatives - are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.

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More about this job

Responsibilities

The Technical Support Specialist provides onsite IT support and white-glove client service for the Vancouver office. Responsibilities include managing hardware and software installations, resolving service desk tickets, and coordinating with firm-wide IT teams.

Requirements

Candidates must have at least 5 years of end-user support experience and proficiency in Windows 11, Microsoft 365, and Active Directory. An associate's degree or equivalent experience is required, along with strong interpersonal and communication skills.

Skills

Windows 11
Microsoft 365
iManage
Active Directory
Hardware installation
Software installation
Technical support
Client service
Incident management
Service desk
Audio-visual support
Troubleshooting
Communication skills
Inventory management
Remote access technologies

Benefits

Extended health benefits
Mental health benefits
Paid time off
Retirement savings plans
Fitness subsidy
Parental leave top-up
Mentorship opportunities
Employee networks
Leadership development initiatives

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 11
Microsoft 365
iManage
Active Directory
IT Support
Hardware
Software
Service Level Agreements
Incident Management
Audio-visual
End User Support
Client Service
Troubleshooting
Inventory Management
Remote Access
Legal Industry
Information Technology

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