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Added 14 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
ON · Mississauga, Ont., ON
Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist…
Added 14 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist…
Added 14 mins ago
SC
Member Service Representative
Sunrise Credit Union
Brandon, MB
- Full-time
Added 14 mins ago
MC
Member Services Representative - Part Time (Pendale)
Meridian Credit Union
St. Catharines, ON
- $45,000 to $49,000 CAD / year
- Part-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 14 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Pembroke, ON
- $50,000 to $53,000 CAD / year
- Full-time
You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!
Added 29 mins ago
BB
Territory Manager, Dual - Sarnia/Windsor (United Division)
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Windsor, ON · ON · Head Office Ontario CAN
- Full-time
As a Territory Manager, you will be responsible for meeting or exceeding pre-determined service expectations while promoting product and fulfilling route management objectives. Through…
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Barrie & Simcoe County- Sales Representative
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Barrie, ON
New Business Development/Sales Representative
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London - Business Development/Sales Representative
Human Resources
London, ON
Business Development/Sales Representative- London
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Salesperson
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Ottawa, ON · Kanata, ON
- Full-time
…residential, commercial & industrial sectors and are seeking a Sales Representative to join our…
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Representant au Service Client / Client Services Representative
MEDLOG Transport & Logistics
Montreal, QC
- Full-time
Le rôle principal du Représentant du Service Client est de créer le premier lien entre MEDLOG, les transporteurs et les clients pour le traitement des commandes. Il/elle doit également…
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Toronto, ON
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You are committed to providing excellent customer service
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Ticket Operations Representative (Seasonal)
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Toronto, ON
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…Jays mobile ticket app solutions as well as provide customer service for Blue Jays ticket purchasers at the box office. Each Ticket Operations Rep uses a friendly and engaging approach to…
Added 44 mins ago
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Fan Services Representative (Seasonal)
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Toronto, ON
- Part-time
The Toronto Blue Jays are looking for motivated, service-orientated individuals who are responsible for assisting fans, resolving issues, and providing stadium related or event related…
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sales pro
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- $17.95 to $21.55 CAD / hour
- Full-time
Best in class customer service and DIY issue resolution
Added 44 mins ago
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Life Safety Systems Representative
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Winnipeg, MB · CAN MB Winnipeg Century Street
- Full-time
Our continued growth has produced a need for a hardworking Life Safety Systems Sales Representative, Electronic to join our team. In this exciting and rewarding role the responsibilities…
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System Support Worker
St. Francis Memorial Hospital
Barry's Bay, ON · Barrys Bay, ON
- Full-time
…background, culture, skills, perspectives, and experiences that are representative of our current and evolving population. We are passionate about fostering a workplace where all people…
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Nurse Practitioner
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Financial Service Representative
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…to provide a wide range of services and education, including service…
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Sales & Service Representative (Fly In/Fly Out, 14 on/14 off)
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Calgary, AB · Edmonton, AB
The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer…
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Route Service Representative
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Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
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Assistant Route Service Sales Representative
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Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
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Clinical Interventionist, Provincial Preschool Autism Services (Western Zone, Kentville)
Nova Scotia Health and IWK Health
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…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 1 hour ago
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Claims Representative II, Special Lines
Co-operators
AB · Moncton, NB · Guelph, ON · London, ON · Toronto, ON · Mississauga, ON · Calgary, AB · BC · Edmonton, AB
- Full-time
As the Inside Claims Representative, Special Lines you will be responsible for the investigation, negotiation and settlement of commercial and farm claims. You will contribute to the…
Added 1 hour ago
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Sales Representative
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Atlantic Mazda is looking for a Sales Representative to join our team in Dieppe, New Brunswick! You’ll help customers discover the Mazda that truly fits their lifestyle, acting as their…

Dentsply Sirona, Inc

Bilingual Customer Service Representative

ON, Canada
Mississauga, Ont., ON, L5W 0B3, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Requistion ID: 84572

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist provides knowledgeable, end-to-end support to customers while ensuring accurate, timely, and effective resolution of customer needs. The role manages customer inquiries and transactions, resolves more complex issues, and partners across functions to deliver a consistent and positive customer experience.

Responsibilities for Employment

Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests.
Manage complex customer situations requiring additional research, coordination, or follow-through.
Take ownership of customer inquiries through resolution, ensuring timely communication and minimizing unnecessary transfers or handoffs.
Review orders and customer requests for accuracy and proactively identify potential issues, delays, or required actions.
Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams to resolve customer and order-related issues.
Apply strong knowledge of Customer Service processes, policies, systems, products, and business requirements when supporting customers.
Provide guidance to Customer Service colleagues on processes, systems, and more complex customer situations.
Identify recurring customer issues, process gaps, and improvement opportunities and escalate trends when appropriate.
Maintain accurate and complete documentation of customer interactions, transactions, and resolutions within applicable systems.
Support new processes, system implementations, training, cross-training, and continuous improvement initiatives.
Handle escalated or business-critical customer situations with appropriate urgency, communication, and follow-through.
Contribute to service-level, quality, productivity, and customer-experience objectives.

Additional responsibilities as assigned

Qualifications

Education: College degree preferred from an accredited college or technical school, or equivalent combination of education and experience.

Years and Type of Experience:

A minimum of 2 years of experience in Customer Service, with some emphasis on upselling activities is preferred.
Cross Functional team/Project Management experience.
Experience in resolving conflicts
SAP-S4 experience preferred
Salesforce experience preferred

Key Skills, Knowledge & Capabilities:

Strong proficiency in Canadian French (Québécois French) is required to effectively support French-speaking customers across Canada, particularly in Québec.
Customer focused and ownership.
Must have proven strong interpersonal communication skills, both on and off the phone to be able to interface with internal and external customers.
Strong analytical/problem solving skills.
Strong organizational and multi-tasking skills.
Effective decision making and negotiation skills.
Strategic planning and excellent attention to detail.
Order-to-cash and Customer Service process knowledge.
Strong customer orientation skills and relationship building.
Ability to handle multiple tasks simultaneously.
Organizational skills.
Ability to use headset for phone.
Must be self-motivated and able to work independently, exercising sound judgement and in a team environment.
Commitment to be at work on a timely and consistent basis.

Required Computer Skills:

Intermediate Microsoft Office Skills: Word, Excel, and PowerPoint
Contact Management Systems
Order Processing Systems.
Internet and Email applications.

Required Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate and apply figures and amounts such as discounts, interest, commissions, and percentages.
Strong business acumen.

Required Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Strong interpersonal communication skills.
Ability to write routine reports and correspondence.
Ability to respond effectively to common inquiries or complaints from customers.
Ability to respond effectively to the most sensitive inquiries or complaints.

Required Reasoning Ability Skills:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram forms.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Key Leadership Behaviors

Actively articulates and promotes Dentsply Sirona’s vision, mission and values.
Advocates on behalf of the customer.
Promotes high performance, innovation and continual improvement.
Consistently meets Company standards, ethics and compliance requirements.
Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, speak, listen and type, while infrequently standing, walking, bending, stooping, kneeling or crouching. May need to lift up to 25 pounds.

Travel is infrequent – less than 15%

Environmental Requirements

Work primarily performed in an office environment. The noise level is usually quiet in a controlled temperature environment.

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at careers@dentsplysirona.com.

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More about this job

Responsibilities

The Bilingual Customer Service Representative provides end-to-end support for customer inquiries, including order management, pricing, and returns. They also partner with internal teams like Sales, Finance, and Logistics to resolve complex issues and ensure a positive customer experience.

Requirements

Candidates should have at least 2 years of customer service experience and strong proficiency in Canadian French. A college degree is preferred, along with experience in SAP-S4 and Salesforce systems.

Skills

Customer service
Bilingual
Canadian French
Order processing
Conflict resolution
SAP-S4
Salesforce
Communication skills
Analytical skills
Problem solving
Organizational skills
Multi-tasking
Microsoft Office
Relationship building
Business acumen

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Canadian French
Order-to-cash
SAP-S4
Salesforce
Microsoft Office
Dental products
Medical devices
Order management
Conflict resolution
Supply chain
Logistics
Finance
Relationship management
Data documentation
Process improvement
Communication
Analytical skills
Problem solving
Business acumen
Negotiation
Strategic planning
Attention to detail
Multi-tasking
Customer support
Order processing
Contact management
Professional dental products
Patient care

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