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DEPT®

Account Manager

Toronto, ON, Canada

$60,000 to $70,000 CAD / year · Contract

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Contract
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

This is a 2-month fixed-term employment contract ending December 17, 2026, with the possibility of extension.

Internally, this role is titled Senior Account Executive, but we’re advertising it as Account Manager to reflect the more commonly used job title.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As a Senior Account Executive, you’ll be joining a team that works on producing creative content at scale at a global level. As a project manager you will be supporting across the account as a whole ensuring consistent and successful delivery of multiple projects, managing workflows and ensuring processes and running smoothly and efficiently. You will be working closely with Designers, and the Accounts team within the agency to ensure successful campaign deliveries. You will be required to manage internal client briefs with the team, plan, assign, review, and contribute to process optimisations ensuring projects are well managed contributing to the overall agency workload in partnership with the rest of the team.

WHAT YOU’LL DO:

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Manage workflows across timezones ensuring concise communication and management of workflows between teams
Clearly and effectively distill and transfer client feedback to designers, copywriters
Prioritising workloads for the team, and escalating when needed
Ensure client requirements are met whilst protecting DEPT® brand values
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with internal stakeholders – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure high standards are maintained and add value wherever possible
Ensure success criteria are met and projects are delivered to time and to budget
Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively

WHAT YOU BRING:

Project management experience in creative or tech marketing
Experience delivering a broad range of multi-channel marketing communications including digital
Extremely organised, with the ability to manage multiple projects simultaneously
You are ambitious with the ability to think strategically, contribute something new to the agency
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Highly motivated to learn, grow and improve
Personable, approachable demeanor and motivating team player
Moderate understanding of production and interactive processes
Excellent oral and written communication skills
Superb planning and organisation ability
Ability to manage and develop client and supplier relationships
Basic understanding of financials to effectively manage budgets

WE OFFER

A flexible, hybrid/remote working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $60,000 – $70,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

Manage client briefs, workflows, schedules, and delivery across multiple creative campaigns, coordinating with designers, copywriters, account teams, and stakeholders across time zones. Ensure client requirements, deadlines, budgets, and quality standards are met, while communicating feedback, optimizing processes, and escalating issues when needed.

Requirements

Candidates should have project management experience in creative or technology marketing, including delivery of multi-channel communications, and be able to manage multiple projects and deadlines effectively. Strong organization, communication, planning, client and supplier relationship management, basic financial understanding, and familiarity with production and interactive processes are expected.

Skills

Project Management
Creative Marketing
Multi-Channel Marketing Communications
Digital Marketing
Workflow Management
Client Briefing
Campaign Delivery
Deadline Management
Capacity Planning
Budget Management
Strategic Thinking
Communication
Planning and Organization
Production Processes

Benefits

Flexible Hybrid/Remote Working Policy
Mental Health Support
Company Sick Pay
Paid Holiday
Public Holidays
Office Refreshments
Enhanced Family-Friendly Policies
Social and Cultural Events
Inspirational Talks
Learning and Development
Buddy Programme
Training and Certifications
DEPT Cares Month

Visa sponsorship

Not detected in the job text

Keywords

Growth Invention
Global Studios
Creative Content
Digital Communications
Campaign Management
Project Management
Client Briefs
Workflow Management
Creative Production
Multi-Channel Marketing
Digital Marketing
Client Feedback
Capacity Planning
Process Optimization
Brand Values
Client Strategy
Stakeholder Management
Budget Management
Production Processes
Interactive Processes
Account Management
Advertising Services
B Corp
Climate Neutral

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