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Added 4 mins ago
Director Corporate Services-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$142,610 to $178,460 CAD / year
Full-time
…one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and…
Added 4 mins ago
Art Director - AntiSocial
The Climax Engineering company Limited
Toronto, ON
$95,000 to $120,000 CAD / year
Full-time
We are looking for an Art Director with a socially native and nimble storytelling background to be a conceptual force for all campaigns and Always On social projects. This is a hands on…
Added 20 mins ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
Working under the Director, Integrated Commercial Marketing & Fan Engagement, you will help lead integrated commercial marketing across MLSE’s Football Vertical and West Campus. From annual…
Added 20 mins ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
Sports Careers
Toronto, ON
Full-time
Working under the Director, Integrated Commercial Marketing & Fan Engagement, you will help lead integrated commercial marketing across MLSE’s Football Vertical and West Campus. From annual…
Added 35 mins ago
Communications Manager
University of British Columbia
Vancouver, BC · UBCV | Michael Smith Laboratories (MSL)
$7,158.42 to $10,292.25 CAD / month
Full-time
…to the Operations Manager while receiving direction from the Director on the department's vision. They will sit on a various department committees and work with the faculty, staff and…
Added 50 mins ago
Director, RBC Bank Fraud Strategy
Royal Bank of Canada
Toronto, ON
Full-time
Ability to work on problems of complex and diverse scope, and identify creative alternatives
Added 50 mins ago
Client Services (Talent Pool)
DEPT®
Toronto, ON
…be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the…
Added 1 hour ago
Temporary Sales Associate
Coach
Markham, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
Temporary Sales Support Associate
Coach
Markham, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
Associate Director, Programmatic
Omnicom Media
Toronto, ON
Full-time
The Associate Director, Programmatic is responsible for delivering successful audience-based programmatic media programs across a portfolio of KINESSO clients. The Associate Director will…
Added 1 hour ago
Senior Art Director
Critical Mass
Toronto, ON
Full-time
…forward, the prototype that feels inevitable. As a Senior Art Director at Critical Mass, you develop the concept and drive it all the way through. From the first reference pull to the final…
Added 1 hour ago
Internal Communications Advisor
College of LPN and HCA of Alberta (CLHA)
Edmonton, AB
Full-time
Reporting to the Director of Communications, the Internal Communications Advisor plays a key role in helping employees understand and connect with the CLHA’s mandate, strategic priorities,…
Added 1 hour ago
Content Specialist: Linear Channels
Newfoundland Capital Corporation Limited
Montreal, QC
Contract
Coordinate and execute linear and non-linear schedules in accordance with the Programming Director’s strategy and guidelines.
Added 1 hour ago
Career Consultant (Temporary)
Sheridan College
Mississauga, ON
Temporary
Reporting to the Director, Career-Integrated Learning, the Career Consultant provides career and employment coaching to students and graduates, supporting clients to navigate their career…
Added 1 hour ago
Creative Director
Photon
Mississauga, ON
Full-time
The Creative Director will be responsible for leading Creative Deliverables for a specified workstream
Added 2 hours ago
Graphic Designer
McGill University
Victoria, BC · James Admin. Bldg.
Full-time
Reporting to the Associate Director, Creative Services, the incumbent develops high-quality visual communications that strengthen McGill's brand, enhance stakeholder engagement, and…
Added 2 hours ago
Lead Development Project Management Associate
Mattel Canada
Montreal, QC
Full-time
Reporting to the Senior Director, Product Development Engineering, you will serve as the central point of coordination across Engineering, Design, Marketing, Manufacturing, and Supply…
Added 2 hours ago
Account Director
Leo Toronto
Toronto, ON
$100,000 to $108,000 CAD / year
Full-time
The Account Director’s primary responsibility will be to manage and build relationships with agency client and partners by fostering an environment for the delivery of a strong, efficient…
Added 2 hours ago
Site Manager - Child and Youth Care Facility
Ndinawemaaganag Endaawaad Inc.
Winnipeg, MB
Full-time
Reports To: Director of Programs and Services
Added 2 hours ago
LICENSED PRACTICAL NURSE (CASUAL)
PHS Community Services Society
Vancouver, BC
Full-time
There’s a lot of longitudinal relationship-building with patients, leading to opportunities to devise creative care planning.
Added 2 hours ago
Director, Medical Assistance in Dying (MAID)
Government of Alberta
AB
Job Title: Director, Medical Assistance in Dying (MAID)
Added 2 hours ago
Marketing Director
RFL Wealth Management
ON · Ontario, Canada
Full-time
We are growing rapidly and are looking for a Marketing Director who can turn strategy into disciplined, measurable execution and build a high-performing marketing function that operates…
Added 2 hours ago
Research and Innovation Manager, Fisheries and Aquaculture
Genome British Columbia
Vancouver, BC
Full-time
Full-time maternity leave replacement reporting to the Director, Research & Innovation, Agrifood and Natural Resources
Added 2 hours ago
Manager, Event Programming and Education
Canadian Association of Defence and Security Industries (CADSI)
Ottawa, ON
Full-time
CADSI is seeking a preferably bilingual (French/English) creative, organized, and stakeholder-focused Manager, Event Programming and Education to support the development, coordination, and…
Added 2 hours ago
Marketing Manager
Hyatt Regency
Vancouver, BC
Full-time
In this role, the Marketing Manager supports and report to the Director of Sales & Marketing and is responsible for leading the hotel’s on-property marketing efforts and strengthening its…

DEPT®

Client Services (Talent Pool)

Toronto, ON, Canada

Posting language: English
Posted: Sep 21, 2026

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Original job description

Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES:

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
Clearly and effectively distill and transfer client feedback to designers, copywriters
Prioritising workloads for the team, and escalating when needed
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure success criteria are met and projects are delivered to time and to budget
Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

We’re open to the see different levels of experience across different sectors
Agency experience is a plus
Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
Extremely organised, with the ability to manage multiple projects simultaneously
Ability to think strategically
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Highly motivated to learn, grow and improve
Personable, approachable demeanor and motivating team player
Moderate understanding of production and interactive processes
Excellent oral and written communication skills
Ability to manage and develop client and supplier relationships
Basic understanding of financials to effectively manage budgets

WE OFFER:

15 days Paid PTO
10 Public Holidays + Birthday off
Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
Learning & growth certifications/certifications
Enhanced Family Leave (after 1 year)
A flexible, hybrid working policy
Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

You will be responsible for building strong client relationships and overseeing the delivery of integrated marketing campaigns. This involves managing client briefs, coordinating with internal teams, and ensuring projects are delivered on time and within budget.

Requirements

The role requires experience in agency settings and multi-channel marketing communications, including digital and direct channels. Candidates must be highly organized, capable of managing multiple projects, and possess strong strategic and communication skills.

Skills

Account management
Client services
Project management
Multi-channel marketing
Digital communications
Strategic thinking
Budget management
Relationship building
Creative briefing
Communication skills
Team collaboration
Production processes
Interactive processes
Time management
Marketing strategy

Benefits

Paid time off
Public holidays
Birthday off
Medical insurance
Dental insurance
Mental health support
Learning and growth certifications
Enhanced family leave
Hybrid working policy
Buddy program
Office perks
Team events

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Integrated Campaigns
Digital Marketing
Email Marketing
Banner Advertising
B Corp
Marketing Communications
Budgeting
Creative Briefs
Agency Experience
Project Management
Strategic Planning
Client Relations
Production Processes
Interactive Media
Multi-channel Marketing
Team Collaboration
Personalised Content

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