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Added 7 mins ago
Senior Project and Change Management Lead Clinical - New St. Paul's
Providence Healthcare
Vancouver, BC
Temporary
Reporting to the Director, Transition Planning, the Senior Project & Change Management Leader:
Added 21 mins ago
Manager, Data & Evaluation
Touchstone Institute
Toronto, ON
Contract
Reporting to the Director, Strategic Implementation, the Manager leads the development and execution of data and evaluation strategies for Practice Ready Ontario. This role is responsible…
Added 21 mins ago
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON
Full-time
Experience in change and/or project management.
Added 21 mins ago
Director Corporate Services-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$142,610 to $178,460 CAD / year
Full-time
CFMWS is seeking a dynamic and strategic Director Corporate Services to play a key role in ensuring organizational alignment, effective governance, and the successful execution of corporate…
Added 37 mins ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
Working under the Director, Integrated Commercial Marketing & Fan Engagement, you will help lead integrated commercial marketing across MLSE’s Football Vertical and West Campus. From annual…
Added 37 mins ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
Sports Careers
Toronto, ON
Full-time
Working under the Director, Integrated Commercial Marketing & Fan Engagement, you will help lead integrated commercial marketing across MLSE’s Football Vertical and West Campus. From annual…
Added 51 mins ago
Senior Policy Officer
Department of Energy and Economic Diversification
Perth South, ON
Full-time
Added 51 mins ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…support for the ICT Team. In addition the incumbent will complete project work as directed by the Director of…
Added 51 mins ago
Senior Property Manager
Equiton
Ottawa, ON
Full-time
Reporting to the Director, Property Management, you’ll oversee financial and operational performance while leading a dedicated onsite team of Resident Managers, Assistant Resident Managers,…
Added 51 mins ago
Manager Repair & Overhaul
Leonardo DRS
Bedford, NS
Full-time
Reporting directly to the Senior Director, Site Lead as the Manager of Repair and Overhaul, you will play a critical role in ensuring the efficiency and effectiveness of our repair and…
Added 51 mins ago
Director of Engineering
Kanto Living
Langley (District), BC · Langley, BC
Full-time
Kanto is looking for a Director of Engineering to lead the technical development of our growing product portfolio. This is a broad, hands-on leadership role, working closely with Product,…
Added 52 mins ago
Communications Manager
University of British Columbia
Vancouver, BC · UBCV | Michael Smith Laboratories (MSL)
$7,158.42 to $10,292.25 CAD / month
Full-time
…to the Operations Manager while receiving direction from the Director on the department's vision. They will sit on a various department committees and work with the faculty, staff and…
Added 52 mins ago
Consultant, Field Operations
McDonald's Corporation
Toronto, ON
This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose…
Added 1 hour ago
Director, Liquidity Management Solutions
Royal Bank of Canada
Toronto, ON
Full-time
The Director, Liquidity Management Solutions is a critical role responsible for setting strategic direction for RBC's Liquidity Management Solutions suite within Canadian Business Deposits…
Added 1 hour ago
Director, RBC Bank Fraud Strategy
Royal Bank of Canada
Toronto, ON
Full-time
You will be responsible for the development and implementation of Fraud Management strategies for RBC Bank, across all products and channels. You will achieve this objective by monitoring…
Added 1 hour ago
Client Services (Talent Pool)
DEPT®
Toronto, ON
Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an…
Added 1 hour ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Lead the end‑to‑end management of third‑party vendors and system integrators, including participation in vendor selection, contract negotiation, commercial governance, and oversight of…
Added 1 hour ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Lead the end‑to‑end management of third‑party vendors and system integrators, including participation in vendor selection, contract negotiation, commercial governance, and oversight of…
Added 1 hour ago
Marketing Engineer & Director of AEO
Notified
Toronto, ON
Full-time
We are looking for a Marketing Engineer & Director of AEO to own how our brand is discovered, understood, cited, and recommended across search engines, answer engines, AI assistants, and…
Added 1 hour ago
Director, Regional Engagement - Northern Region
First Nations Health Authority
Prince George, BC
Full-time
Strong leadership, facilitation, project management, and strategic planning skills.
Added 1 hour ago
Senior Development Officer, Corporate Partnerships and Major Gifts
Pacific Salmon Foundation
Vancouver, BC
Full-time
…development, marketing and communications team, reporting to the Director of Development, with regular interaction with the Vice President, Marketing, Communications, and Development, as…
Added 1 hour ago
Consultant, Field Operations
McDonald's
Toronto, ON
Full-time
This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose…
Added 1 hour ago
Senior Art Director
Critical Mass
Toronto, ON
Full-time
…forward, the prototype that feels inevitable. As a Senior Art Director at Critical Mass, you develop the concept and drive it all the way through. From the first reference pull to the final…
Added 1 hour ago
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
$4,739 to $5,102 CAD / month
Full-time
…functional direction and operational supervision from the Associate Director, Undergraduate Program. Works in coordination with the Graduate Programs Officer, and with other staff in the…
Added 1 hour ago
Senior Manager, Data Engineering
Heart & Stroke
Remote, Canada
Full-time · Remote
…collaborating closely with product, fundraising, mission, marketing and project management to deliver strategic, curated data products that drive business…

DEPT®

Client Services (Talent Pool)

Toronto, ON, Canada

Posting language: English
Posted: Sep 21, 2026

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Original job description

Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES:

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
Clearly and effectively distill and transfer client feedback to designers, copywriters
Prioritising workloads for the team, and escalating when needed
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure success criteria are met and projects are delivered to time and to budget
Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

We’re open to the see different levels of experience across different sectors
Agency experience is a plus
Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
Extremely organised, with the ability to manage multiple projects simultaneously
Ability to think strategically
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Highly motivated to learn, grow and improve
Personable, approachable demeanor and motivating team player
Moderate understanding of production and interactive processes
Excellent oral and written communication skills
Ability to manage and develop client and supplier relationships
Basic understanding of financials to effectively manage budgets

WE OFFER:

15 days Paid PTO
10 Public Holidays + Birthday off
Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
Learning & growth certifications/certifications
Enhanced Family Leave (after 1 year)
A flexible, hybrid working policy
Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

You will be responsible for building strong client relationships and overseeing the delivery of integrated marketing campaigns. This involves managing client briefs, coordinating with internal teams, and ensuring projects are delivered on time and within budget.

Requirements

The role requires experience in agency settings and multi-channel marketing communications, including digital and direct channels. Candidates must be highly organized, capable of managing multiple projects, and possess strong strategic and communication skills.

Skills

Account management
Client services
Project management
Multi-channel marketing
Digital communications
Strategic thinking
Budget management
Relationship building
Creative briefing
Communication skills
Team collaboration
Production processes
Interactive processes
Time management
Marketing strategy

Benefits

Paid time off
Public holidays
Birthday off
Medical insurance
Dental insurance
Mental health support
Learning and growth certifications
Enhanced family leave
Hybrid working policy
Buddy program
Office perks
Team events

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Integrated Campaigns
Digital Marketing
Email Marketing
Banner Advertising
B Corp
Marketing Communications
Budgeting
Creative Briefs
Agency Experience
Project Management
Strategic Planning
Client Relations
Production Processes
Interactive Media
Multi-channel Marketing
Team Collaboration
Personalised Content

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