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Added 9 mins ago
Senior AI Applied Value Architect
Celonis
Canada
Strategic Program & Stakeholder Management: Demonstrated expertise orchestrating multi-region or business unit transformation programs. Expert at mobilizing VP/Director-level sponsorship.…
Added 9 mins ago
Applied AI Value Architect
Celonis
Canada
Strategic Program & Stakeholder Management: Demonstrated expertise orchestrating multi-region or business unit transformation programs. Expert at mobilizing VP/Director-level sponsorship.…
Added 1 hour ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…support of the Implementation Science Postdoctoral Fellow and program leadership. It does not require implementation science expertise, project management training, or independent research…
Added 1 hour ago
M
Senior Director, Retail Operations - Quebec
MEC
Montreal, QC
- Full-time
…owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business leader, accountable for performance across all stores and…
Added 4 hours ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 5 hours ago
JH
Director, Total Rewards
JUST HR
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
JUST HR has been engaged to recruit a Director of Total Rewards for our publicly traded global client. We are seeking an exceptional leader to join the Human Resources Leadership team. This…
Added 5 hours ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This…
Added 5 hours ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
…owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business leader, accountable for performance across all stores and…
Added 6 hours ago
O
Transportation Supervisor
OPENLANE
Saskatoon, SK
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 6 hours ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Guide development of capabilities including risk-based filing triage and decisioning, regulatory workflow and case management, supervisory analytics and market intelligence, AI-assisted…
Added 6 hours ago
O
Transportation Supervisor
OPENLANE
Saskatoon, SK · CAN - SK - Saskatoon (Saskatoon)
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 6 hours ago
RA
Director
Rock Arts Hub
St. John's, NL
- Volunteer
The Director role at Rock Hub involves four roles cover the organization’s core needs: scientific expertise, education, community development, and visibility. It is a volunteer, hybrid…
Added 7 hours ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team into new areas, including Digital Support experience and…
Added 7 hours ago
TM
Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
…mental health in the workplace. Working collaboratively with the Director, Workplace Wellbeing Services and community partners, you’ll develop engaging workshops, online learning and…
Added 7 hours ago
NI
Child Care Manager
North Island Métis
Campbell River, BC
- Full-time
Reporting to the Executive Director, the Child Care Manager will be involved in the centre from its early development, helping to establish the programming, operations, relationships, and…
Added 7 hours ago
MH
Director, Equipment Planning and Biomedical Services
Mackenzie Health
Richmond Hill, ON
- $137,748 to $175,793 CAD / year
- Full-time
The Director, Equipment Planning and Biomedical Services is accountable for clinical and non-clinical asset planning, maintenance and management. The role provides overall leadership to…
Added 8 hours ago
B
Senior Director, Learning & Development
BGBx
Canada
- Full-time
The Senior Director will serve as a strategic partner to leaders across the organization, translating business priorities into meaningful development opportunities for employees at every…
Added 8 hours ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborates with Corporate Market Director, Food Safety to complete annual Food Safety Program reassessments; communicate and implement required changes with site's stakeholders and others…
Added 8 hours ago
D|
Manager, Brand Marketing Insights - The Ordinary - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
Reporting into the Director, Brand - Global of the Ordinary, the Manager, Brand Marketing Insights - The Ordinary - Global will serve as the strategic bridge between consumer understanding,…
Added 8 hours ago
S
Food Safety Program Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
Collaborates with Corporate Market Director, Food Safety to complete annual Food Safety Program reassessments; communicate and implement required changes with site’s stakeholders and others…
Added 8 hours ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborates with Corporate Market Director, Food Safety to complete annual Food Safety Program reassessments; communicate and implement required changes with site's stakeholders and others…
Added 8 hours ago
Director, Design Operations - Global Wealth Management
Scotiabank
Toronto, ON
The Director, Design Operations contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals, plans, initiatives are…
Added 8 hours ago
EP
Digital Marketing Lead
Earthscape Play
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking for a creative, strategic Digital Marketing Lead to own Earthscape Play’s digital marketing function and bring our story to life across our digital and customer touchpoints.…
Added 9 hours ago
MO
Credit Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
…Vendor, Broker, and Syndication partner status reporting for the Director of Credit Operations and MOCC Credit Management…
Added 9 hours ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
Reporting to the HR Director, you'll help us attract and hire great people, supporting our talent acquisition lead throughout the recruitment process while also taking the lead on…

DEPT®

Junior IT Support Specialist (Part-time)

Toronto, ON, Canada

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). · Part-time

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Job details

Pay: The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours).
Job type: Part-time
Working hours: 22.5 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Junior IT Support Specialist (Part-Time)

This role is an initial 12m FTC

Toronto, in-office

This is a part-time role (22.5 hours per week) and we would ideally like someone to work shorter days, 5 days a week. That said, we would be open to this role being 3 full days.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the role will be varied and will include tasks such as hardware on/offboarding, basic troubleshooting of hardware/software/networking issues, user access management, and supporting day-to-day IT operations.

You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork and communication are essential, as you will collaborate with colleagues across multiple locations, departments, and levels.

While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills.

WHAT YOU’LL DO:

Collaborate with the Global IT Team to resolve daily tickets.
Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication.
Be proactive and resourceful with troubleshooting, referencing process documentation.
Produce high-quality results, minimizing errors and repeated questions.
Resolve IT Support tickets promptly.
Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training.
General hardware support, password resets, basic troubleshooting.
Assist in employee onboarding and offboarding processes in collaboration with local and global people teams.
Conduct routine audits with detailed instructions provided by Product Owners.
Assist with maintaining IT documentation for systems, applications, internal processes, etc.

WHAT YOU BRING:

Relevant experience in IT support or related roles.
Strong knowledge of IT software and hardware support.
Experience with Atlassian tools like Jira, Confluence, etc.
Okta, Jamf, and Intune experience is a nice-to-have.
Experience managing and participating in projects, prioritizing tasks, and executing plans on time.
General knowledge of both Windows and macOS operating systems; ability to navigate the UI and troubleshoot common issues.
Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software.
Work in collaboration with the wider IT team on optimizations and creative solutions to enhance efficiency.
Excellent communication skills (both written and verbal).
Strong problem-solving skills and the ability to think analytically in fast-paced environments.
Ability to adapt to rapidly changing technologies and environments.
Familiarity with cybersecurity principles and best practices.
Ability to document technical processes and create user-friendly guides.

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

A flexible hybrid working policy to enjoy the best of both worlds.
Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
Full dental and healthcare cover
15 days paid holiday annually, increasing with length of service (plus Public Holidays).
Birthday Leave, a paid day-off each year.
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
Refreshments are provided in the office all week.
Enhanced family friendly policies to support parents.
Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

Manage IT support tickets and assist with hardware and software troubleshooting for global employees. Collaborate with the IT team on projects, user access management, and employee onboarding/offboarding processes.

Requirements

Requires relevant experience in IT support and strong knowledge of hardware and software troubleshooting. Proficiency in Atlassian tools, SaaS applications, and excellent communication skills are essential.

Skills

IT support
Hardware troubleshooting
Software troubleshooting
Networking
User access management
Jira
Confluence
Google Workspace
Office 365
Slack
Customer service
Technical documentation
Cybersecurity principles
Onboarding
Offboarding
Project management

Benefits

Flexible hybrid working policy
Early finish Fridays
Full dental and healthcare cover
15 days paid holiday
Birthday leave
Mental health resources
Employee assistance programme
Dept allowance
Refreshments
Enhanced family friendly policies
Learning and development
Buddy program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Networking
Jira Service Management
Atlassian
Confluence
Okta
Jamf
Intune
Google Workspace
Office 365
Slack
SaaS
Cybersecurity
Onboarding
Offboarding
Troubleshooting
Project Management
Windows
macOS
Technical Documentation
Customer Service
B Corp
Growth Invention

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