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Added 10 mins ago
Senior AI Applied Value Architect
Celonis
Canada
…VEs, you will combine technical execution with consulting and project management. As an AI-fluent operator, your core mandate is to orchestrate complex roadmaps and execute targeted…
Added 10 mins ago
Applied AI Value Architect
Celonis
Canada
…VEs, you will combine technical execution with consulting and project management. As an AI-fluent operator, your core mandate is to orchestrate complex roadmaps and execute targeted…
Added 10 mins ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Lead design for medium components/features and participate in design for larger components/features (moving from task level impact to medium-size project level impact).
Added 1 hour ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 1 hour ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 1 hour ago
TO
Manager, HIS & Clinical Solutions
The Ottawa Hospital
Ottawa, ON
- Full-time
…Clinical Solutions Support. This position will be reporting to the Director, Atlas Alliance Fusion Operations and…
Added 2 hours ago
ML
Manager, Social Impact
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Reporting to the Director, Community Involvement, Maple Leaf Foods & Executive Director of the Maple Leaf Centre for Food Security, the Manager, Social Impact is part of a small dynamic…
Added 2 hours ago
TC
Operations Manager
The Cahill Group
Saint John, NB
- Full-time
You hold a Project Management Professional (PMP®) certification
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BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 3 hours ago
AC
Finance Director
Aston Carter
Toronto, ON
- $70 to $75 CAD / hour
- Contract
The Finance Director leads core financial reporting, regulatory reporting, and FP&A activities while playing a key role in ongoing finance transformation initiatives. This role oversees…
Added 3 hours ago
M
Associate Director, Clinical Data Management
Merck
Canada
- Full-time
The Associate Director, Data Collection Data Steward, Global Data Management and Standards (GDMS), Global Clinical Data Standards (GCDS) provides program-level oversight of data standards,…
Added 3 hours ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
Position: HR Systems & Project Specialist is a one-year term position established to support the continued
Added 3 hours ago
PC
Mechanical Reliability & Asset Integrity Lead
Paladin Canada
Saskatoon, SK
- Full-time
Reporting to the Director, Engineering, the Mechanical Reliability & Asset Integrity Lead will work closely with engineering, operations and project teams to influence equipment selection,…
Added 4 hours ago
CL
Senior Interior Designer
Clarisa Llaneza Studio
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…lakeside builds to brand flagships. Led by Principal & Creative Director Clarisa Llaneza, whose background is in architecture and lighting design, our work is about atmosphere: considered…
Added 4 hours ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
Added 4 hours ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…organizational effectiveness. Working in partnership with the Director of Employee Experience, the incumbent contributes high-level expertise to agency training strategy, designs major…
Added 5 hours ago
ML
Sr. Specialist, International Recruitment (Licensed Canadian Immigration Consultant)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Reporting to the Director of Talent Acquisition and working within our International Recruitment Office (IRO) function, you'll work closely with our HR teams as the subject matter expert on…
Added 5 hours ago
QH
Patient Services Manager
Quinte Health
Belleville, ON
- Full-time
The Patient Services Manager reports to the Program Director for Surgery with initial accountabilities of Belleville Oncology and Endoscopy units and Medical Day Clinic (MDC) at Belleville…
Added 5 hours ago
IH
Administrative Assistant | P3 Contract Management
Interior Health Authority
Kelowna, BC
- Contract
…provide confidential administrative support functions to the Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital…
Added 5 hours ago
IH
Regional Practice Leader | Allied Health
Interior Health Authority
Kelowna, BC
- Full-time
…and current issues that affect professional practice. Strong project management, change management, and facilitation skills are required for this forward-focused position. May manage staff…
Added 5 hours ago
IH
Manager | Information Privacy
Interior Health Authority
Kelowna, BC
- Full-time
…professional development, and reviewing progress with the Corporate Director to ensure that goals are achieved within established…
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OH
Lead, Capacity, Access and Flow
Ontario Health | Santé Ontario
Whitby, ON
- Full-time
Added 5 hours ago
FN
Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
…You will work under the direction of the Regional Executive Director, in alignment with the regional health and wellness plan and summary service plan, and in partnership with the Regional…
Added 5 hours ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This…
Added 5 hours ago
A
Project Manager, Game Development [AQ-24646]
Aquent
Montreal, QC
- $40 to $55 CAD / hour
- Contract
Are you a seasoned project management maestro with a passion for bringing ambitious console games to life? We are seeking a dynamic and proactive individual to join a vibrant development…

DEPT®

Junior IT Support Specialist (Part-time)

Toronto, ON, Canada

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). · Part-time

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Job details

Pay: The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours).
Job type: Part-time
Working hours: 22.5 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Junior IT Support Specialist (Part-Time)

This role is an initial 12m FTC

Toronto, in-office

This is a part-time role (22.5 hours per week) and we would ideally like someone to work shorter days, 5 days a week. That said, we would be open to this role being 3 full days.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the role will be varied and will include tasks such as hardware on/offboarding, basic troubleshooting of hardware/software/networking issues, user access management, and supporting day-to-day IT operations.

You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork and communication are essential, as you will collaborate with colleagues across multiple locations, departments, and levels.

While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills.

WHAT YOU’LL DO:

Collaborate with the Global IT Team to resolve daily tickets.
Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication.
Be proactive and resourceful with troubleshooting, referencing process documentation.
Produce high-quality results, minimizing errors and repeated questions.
Resolve IT Support tickets promptly.
Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training.
General hardware support, password resets, basic troubleshooting.
Assist in employee onboarding and offboarding processes in collaboration with local and global people teams.
Conduct routine audits with detailed instructions provided by Product Owners.
Assist with maintaining IT documentation for systems, applications, internal processes, etc.

WHAT YOU BRING:

Relevant experience in IT support or related roles.
Strong knowledge of IT software and hardware support.
Experience with Atlassian tools like Jira, Confluence, etc.
Okta, Jamf, and Intune experience is a nice-to-have.
Experience managing and participating in projects, prioritizing tasks, and executing plans on time.
General knowledge of both Windows and macOS operating systems; ability to navigate the UI and troubleshoot common issues.
Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software.
Work in collaboration with the wider IT team on optimizations and creative solutions to enhance efficiency.
Excellent communication skills (both written and verbal).
Strong problem-solving skills and the ability to think analytically in fast-paced environments.
Ability to adapt to rapidly changing technologies and environments.
Familiarity with cybersecurity principles and best practices.
Ability to document technical processes and create user-friendly guides.

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

A flexible hybrid working policy to enjoy the best of both worlds.
Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
Full dental and healthcare cover
15 days paid holiday annually, increasing with length of service (plus Public Holidays).
Birthday Leave, a paid day-off each year.
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
Refreshments are provided in the office all week.
Enhanced family friendly policies to support parents.
Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

Manage IT support tickets and assist with hardware and software troubleshooting for global employees. Collaborate with the IT team on projects, user access management, and employee onboarding/offboarding processes.

Requirements

Requires relevant experience in IT support and strong knowledge of hardware and software troubleshooting. Proficiency in Atlassian tools, SaaS applications, and excellent communication skills are essential.

Skills

IT support
Hardware troubleshooting
Software troubleshooting
Networking
User access management
Jira
Confluence
Google Workspace
Office 365
Slack
Customer service
Technical documentation
Cybersecurity principles
Onboarding
Offboarding
Project management

Benefits

Flexible hybrid working policy
Early finish Fridays
Full dental and healthcare cover
15 days paid holiday
Birthday leave
Mental health resources
Employee assistance programme
Dept allowance
Refreshments
Enhanced family friendly policies
Learning and development
Buddy program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Networking
Jira Service Management
Atlassian
Confluence
Okta
Jamf
Intune
Google Workspace
Office 365
Slack
SaaS
Cybersecurity
Onboarding
Offboarding
Troubleshooting
Project Management
Windows
macOS
Technical Documentation
Customer Service
B Corp
Growth Invention

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