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Added 3 mins ago
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Marketing Administrator
Napoleon
Barrie, ON
- Full-time
…Administrator include administering and maintaining various software services, such as Napoleon’s COOP, PIM and DAM platforms. The Napoleon Marketing Administrator will also support key…
Added 3 mins ago
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Production Support Specialist
Hays
Toronto, ON
- Contract
The successful candidate will work closely with engineering and development teams to handle problem management activities, including designing, building, and maintaining systems while…
Added 3 mins ago
ML
Automation Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Automation Specialist position at our Lagimodiere facility is part of an automation team responsible for troubleshooting, servicing and maintaining automated industrial controls and…
Added 3 mins ago
ML
Automation Specialist
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Automation Specialist position at Heritage will be responsible for troubleshooting, servicing and maintaining automated industrial controls and equipment across the entire facility -…
Added 18 mins ago
Account Manager
Mentimeter
Toronto, ON
Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Added 18 mins ago
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Helpdesk Support Specialist (fixed term – 12 months)
Relic
Vancouver, BC
- Full-time
- Temporary
We are looking for a Helpdesk Support Specialist (fixed term – 12 months). This is a 100% on-site role based in our Vancouver studio, focused primarily on supporting our teams with their…
Added 18 mins ago
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Sales Administrator (Industrial Refrigeration)
Startec
AB
- Full-time
We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.
Added 18 mins ago
AI
Ping Identity / ForgeRock Engineer
Apptoza Inc.
Montreal, QC
- Full-time
We are hiring for a Senior Identity and Reliability Engineering Specialist with responsibility for Identity lifecycle management and directory services. This includes products managing…
Added 18 mins ago
KL
Social Media Specialist & Content Creator
Kanto Living
Vancouver, BC
- Full-time
…grow, we're looking for a creative, digital-first Social Media Specialist & Content Creator to help shape how we show up online and connect with our…
Added 33 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Temporary
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 33 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Abbotsford, BC
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 48 mins ago
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Rail Operations Specialist
Metrolinx
Canada
- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 48 mins ago
B
Sr. Technical GEO/SEO Specialist
Borrowell
Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
Borrowell is looking for a Sr. Technical GEO/SEO Specialist to help fulfill Borrowell’s mission of making people feel confident about money. You’ll own how Canadians discover us through…
Added 48 mins ago
TT
Quality & Reliability Engineering Specialist
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
…water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical…
Added 48 mins ago
BR
Senior Systems Testing / QA Specialist – ETL & Data
BITS Recruiting
Toronto, ON
- $70 to $73 CAD / hour
- Contract
We are seeking an experienced Senior Systems Testing / QA Specialist to support a data-focused project involving data validation, ETL testing, and Monitoring & Evaluation reporting. The…
Added 48 mins ago
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Spécialiste de Solutions IA
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
The AI Solutions Specialist will be responsible for designing and deploying generative AI and intelligent search solutions for large organizations, acting as the technical reference on…
Added 1 hour ago
SA
Marketing Specialist
Steele Auto Group
PE
- Full-time
As a Marketing Specialist with Steele Auto Group, you will engage our dealerships on digital media platforms, transforming our customer experience from a great one to the best one. You will…
Added 1 hour ago
SA
Reliability Applications Specialist
Spartakus APM
Kirkland, QC
- Full-time
As our Reliability Applications Specialist, you will work directly with customers to help them get real results from Spartakus APM and LubeIT. You will meet with customers regularly, review…
Added 1 hour ago
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Account Manager, SMB
SOTI
Mississauga, ON
- Full-time
…the box thinkers that appreciate the art of creating great…
Added 1 hour ago
FH
Respiratory Therapist-Ridge Meadows Hospital -Maple Ridge
Fraser Health Authority
Pitt Meadows, BC
- $40.19 to $50.2 CAD / hour
- Other
…overnight oximetry studies; provides input into the planning, development and evaluation of respiratory services within an assigned…
Added 1 hour ago
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Senior Software Engineer Technical Remediation & Enablement
Citi
Mississauga, ON
- Full-time
The Vice President (VP) / Senior Software Engineer – Technical Remediation & Enablement Lead is a hands-on, code-level technical specialist responsible for driving the direct remediation of…
Added 1 hour ago
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Customer Support Specialist
Clio
Calgary, AB · Vancouver, BC
- Full-time
Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and…
Added 2 hours ago
PN
Document Management Specialist
Pacific Northern Gas Ltd.
Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
Reporting to the Manager, Procurement, Contracts & Facilities, the Document Management Specialist is responsible for the overall success of assigned documents through the entire document…
Added 2 hours ago
AG
Longterm Care - Healthcare Specialist
ABCO Group
Toronto, ON
- Full-time
…location is staffed by professionals who assist with concept development, space planning, and furnishing modern, productive spaces.…
Added 2 hours ago
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Spécialiste en tests de logiciels / Software Test Specialist
Genetec
Sherbrooke, QC
- Full-time
As a software tester, you could play a key role in a dynamic development team contributing to a cloud-based solution that manages physical access more intelligently in a continuous…

DEPT®

Junior IT Support Specialist (Part-time)

Toronto, ON, Canada

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). · Part-time

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Job details

Pay: The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours).
Job type: Part-time
Working hours: 22.5 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Junior IT Support Specialist (Part-Time)

This role is an initial 12m FTC

Toronto, in-office

This is a part-time role (22.5 hours per week) and we would ideally like someone to work shorter days, 5 days a week. That said, we would be open to this role being 3 full days.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the role will be varied and will include tasks such as hardware on/offboarding, basic troubleshooting of hardware/software/networking issues, user access management, and supporting day-to-day IT operations.

You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork and communication are essential, as you will collaborate with colleagues across multiple locations, departments, and levels.

While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills.

WHAT YOU’LL DO:

Collaborate with the Global IT Team to resolve daily tickets.
Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication.
Be proactive and resourceful with troubleshooting, referencing process documentation.
Produce high-quality results, minimizing errors and repeated questions.
Resolve IT Support tickets promptly.
Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training.
General hardware support, password resets, basic troubleshooting.
Assist in employee onboarding and offboarding processes in collaboration with local and global people teams.
Conduct routine audits with detailed instructions provided by Product Owners.
Assist with maintaining IT documentation for systems, applications, internal processes, etc.

WHAT YOU BRING:

Relevant experience in IT support or related roles.
Strong knowledge of IT software and hardware support.
Experience with Atlassian tools like Jira, Confluence, etc.
Okta, Jamf, and Intune experience is a nice-to-have.
Experience managing and participating in projects, prioritizing tasks, and executing plans on time.
General knowledge of both Windows and macOS operating systems; ability to navigate the UI and troubleshoot common issues.
Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software.
Work in collaboration with the wider IT team on optimizations and creative solutions to enhance efficiency.
Excellent communication skills (both written and verbal).
Strong problem-solving skills and the ability to think analytically in fast-paced environments.
Ability to adapt to rapidly changing technologies and environments.
Familiarity with cybersecurity principles and best practices.
Ability to document technical processes and create user-friendly guides.

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

A flexible hybrid working policy to enjoy the best of both worlds.
Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
Full dental and healthcare cover
15 days paid holiday annually, increasing with length of service (plus Public Holidays).
Birthday Leave, a paid day-off each year.
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
Refreshments are provided in the office all week.
Enhanced family friendly policies to support parents.
Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

Manage IT support tickets and assist with hardware and software troubleshooting for global employees. Collaborate with the IT team on projects, user access management, and employee onboarding/offboarding processes.

Requirements

Requires relevant experience in IT support and strong knowledge of hardware and software troubleshooting. Proficiency in Atlassian tools, SaaS applications, and excellent communication skills are essential.

Skills

IT support
Hardware troubleshooting
Software troubleshooting
Networking
User access management
Jira
Confluence
Google Workspace
Office 365
Slack
Customer service
Technical documentation
Cybersecurity principles
Onboarding
Offboarding
Project management

Benefits

Flexible hybrid working policy
Early finish Fridays
Full dental and healthcare cover
15 days paid holiday
Birthday leave
Mental health resources
Employee assistance programme
Dept allowance
Refreshments
Enhanced family friendly policies
Learning and development
Buddy program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Networking
Jira Service Management
Atlassian
Confluence
Okta
Jamf
Intune
Google Workspace
Office 365
Slack
SaaS
Cybersecurity
Onboarding
Offboarding
Troubleshooting
Project Management
Windows
macOS
Technical Documentation
Customer Service
B Corp
Growth Invention

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