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Added 8 mins ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Belleville, ON
- Other
Not shy about the ask. You’re comfortable mentioning another service when it fits, and asking a Member directly to come back next year.
Added 8 mins ago
R
Inside Sales Specialist
Rotork
Edmonton, AB
- Full-time
…organization, managing the complete sales cycle from initial customer inquiries through quotation development and order placement. You will leverage your consultative selling approach,…
Added 8 mins ago
TG
Sales Account Manager
Tri-Mach Group (TMG)
Elmira, ON
- $65,000 to $72,000 CAD / year
- Full-time
Provide superior customer service, including regular and timely customer follow-ups, quotations and completed work
Added 8 mins ago
G
Développeur(euse) logiciel / Software Developer - Clearance
Genetec
Montreal, QC
- Full-time
Concrètement, nous travaillons sur un portail Web en libre-service qui réduit la friction et augmente l'efficacité des équipes d'investigateurs. En offrant une vaste capacité d'échange…
Added 8 mins ago
UI
Partner Integrations Lead
Upgrade, Inc.
Montreal, QC
- Full-time
…multiple priorities and meet established workflows, schedules, and service expectations. Employees regularly input, retrieve, and exchange information accurately using digital systems and…
Added 8 mins ago
ML
Sr Supply Planner
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
…development of production and inventory plans to meet corporate service level targets within inventory cost objectives. Through strategic planning, data analysis, and fact-based decision…
Added 8 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Set Min/Max levels based on usage rate, usage patterns, delivery times, targeted service levels, equipment criticality and required safety stock levels
Added 8 mins ago
I
Office & Operations Coordinator
InfinitDrones
Woodbridge, ON
- Full-time
Direct customer inquiries to the appropriate sales, technical, or management team members.
Added 8 mins ago
RH
Bilingual Help Desk/Application Support Specialist
Robert Half
Mississauga, ON
- Temporary
…contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys…
Added 8 mins ago
HT
Director of Information Technology
Hammehr Talent Consultants
Montreal, QC
- Full-time
Manage service providers across hosting, infrastructure, POS, telecommunications and software, negotiating service levels, credits and exit terms and reviewing performance quarterly
Added 8 mins ago
ML
Technical Field Service Analyst - Contract
Maple Leaf Foods Inc
AB · Edmonton, AB
- Contract
The Technical Field Service Analyst is responsible for providing support to the Technical Services Supervisor and Breeder Service Technician. This includes collecting and analyzing data,…
Added 23 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 23 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 23 mins ago
CE
Shoring Installation Advisor
Cooper Equipment Rentals Limited
Regional Trench Safety
- Full-time
When necessary, support operational customer service responsibilities.
Added 23 mins ago
MR
Ice Cream Process Engineer
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
ON · Simcoe -Simcoe Plant - GHP
- Full-time
Working directly with the line crews on a daily basis the Process Engineer also acts as the technical trainer for line teams and provides coaching in phenomena identification, root cause…
Added 23 mins ago
Install Manager
Reliance Home Comfort
Richmond Hill, ON
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
Added 23 mins ago
Lead Building Operator
Abilities Centre
Whitby, ON
You will respond to member/guest concerns, solving their problems or making recommendations as required, to cultivate a member-centred environment through exceptional customer service.
Added 23 mins ago
Purchasing Coordinator - Bilingual
Superior Plus Propane Talent Acquisition
Calgary, AB · Sainte-Catherine, QC
Experience in propane, HVAC, industrial distribution, construction, service operations, or a related technical environment is preferred.
Added 23 mins ago
R
Helpdesk Support Specialist (fixed term – 12 months)
Relic
Vancouver, BC
- Full-time
- Temporary
Strong customer service and communication skills, with the patience and persistence to solve challenging problems
Added 23 mins ago
S
Sales Administrator (Industrial Refrigeration)
Startec
AB
- Full-time
You know how to keep industrial sales moving: understand the customer’s need, prepare the right information, and follow through on the details. As a Sales Administrator at Startec Thermal…
Added 23 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 23 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 23 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 23 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
…ensure physical resources match program needs (and to prevent technical and operational difficulties). Ensures administrative processes are carried out in a timely and efficient…
Added 23 mins ago
C&
Multi-Lines Claims Adjuster
Crawford & Company
Moncton, NB
- Full-time
…and negotiate settlements, all while delivering exceptional customer…

DEPT®

Junior IT Support Specialist (Part-time)

Toronto, ON, Canada

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). · Part-time

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Job details

Pay: The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours).
Job type: Part-time
Working hours: 22.5 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Junior IT Support Specialist (Part-Time)

This role is an initial 12m FTC

Toronto, in-office

This is a part-time role (22.5 hours per week) and we would ideally like someone to work shorter days, 5 days a week. That said, we would be open to this role being 3 full days.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the role will be varied and will include tasks such as hardware on/offboarding, basic troubleshooting of hardware/software/networking issues, user access management, and supporting day-to-day IT operations.

You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork and communication are essential, as you will collaborate with colleagues across multiple locations, departments, and levels.

While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills.

WHAT YOU’LL DO:

Collaborate with the Global IT Team to resolve daily tickets.
Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication.
Be proactive and resourceful with troubleshooting, referencing process documentation.
Produce high-quality results, minimizing errors and repeated questions.
Resolve IT Support tickets promptly.
Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training.
General hardware support, password resets, basic troubleshooting.
Assist in employee onboarding and offboarding processes in collaboration with local and global people teams.
Conduct routine audits with detailed instructions provided by Product Owners.
Assist with maintaining IT documentation for systems, applications, internal processes, etc.

WHAT YOU BRING:

Relevant experience in IT support or related roles.
Strong knowledge of IT software and hardware support.
Experience with Atlassian tools like Jira, Confluence, etc.
Okta, Jamf, and Intune experience is a nice-to-have.
Experience managing and participating in projects, prioritizing tasks, and executing plans on time.
General knowledge of both Windows and macOS operating systems; ability to navigate the UI and troubleshoot common issues.
Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software.
Work in collaboration with the wider IT team on optimizations and creative solutions to enhance efficiency.
Excellent communication skills (both written and verbal).
Strong problem-solving skills and the ability to think analytically in fast-paced environments.
Ability to adapt to rapidly changing technologies and environments.
Familiarity with cybersecurity principles and best practices.
Ability to document technical processes and create user-friendly guides.

The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

A flexible hybrid working policy to enjoy the best of both worlds.
Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
Full dental and healthcare cover
15 days paid holiday annually, increasing with length of service (plus Public Holidays).
Birthday Leave, a paid day-off each year.
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
Refreshments are provided in the office all week.
Enhanced family friendly policies to support parents.
Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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More about this job

Responsibilities

Manage IT support tickets and assist with hardware and software troubleshooting for global employees. Collaborate with the IT team on projects, user access management, and employee onboarding/offboarding processes.

Requirements

Requires relevant experience in IT support and strong knowledge of hardware and software troubleshooting. Proficiency in Atlassian tools, SaaS applications, and excellent communication skills are essential.

Skills

IT support
Hardware troubleshooting
Software troubleshooting
Networking
User access management
Jira
Confluence
Google Workspace
Office 365
Slack
Customer service
Technical documentation
Cybersecurity principles
Onboarding
Offboarding
Project management

Benefits

Flexible hybrid working policy
Early finish Fridays
Full dental and healthcare cover
15 days paid holiday
Birthday leave
Mental health resources
Employee assistance programme
Dept allowance
Refreshments
Enhanced family friendly policies
Learning and development
Buddy program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Networking
Jira Service Management
Atlassian
Confluence
Okta
Jamf
Intune
Google Workspace
Office 365
Slack
SaaS
Cybersecurity
Onboarding
Offboarding
Troubleshooting
Project Management
Windows
macOS
Technical Documentation
Customer Service
B Corp
Growth Invention

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