Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

24 jobs

Email me new jobs Save this search

Added 4 days ago
Manager, Business Development
Borden Ladner Gervais LLP (BLG)
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Support practice revenue growth by identifying opportunities for new business and client relationship development, as well as contributing insights to proposals and pitches with respect to…
Added 5 days ago
Manager, Business Development – Disputes / Gestionnaire, Développement des affaires – Litiges
Borden Ladner Gervais LLP (BLG)
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
Support practice revenue growth by identifying opportunities for new business and client relationship development, as well as contributing insights to proposals and pitches with respect to…
Added 7 days ago
Directeur(trice) des ventes – Esthétique médicale & professionnelle
Crescita Therapeutics
Laval, QC
Full-time
Développer et maintenir des relations stratégiques avec les comptes clés et partenaires B2B, tout en identifiant de nouvelles opportunités de développement de comptes et de marchés;
Added 8 days ago
Bilingual Sales Support Representative, Wealth- EN
RBC Insurance
Montreal, QC
Full-time
As a Sales Support Representative, Wealth, you will act as a point of contact for brokers, for new business. You will handle each broker’s inquiry with high priority to ensure they receive…
Added 9 days ago
Bilingual Sales Support Representative, Wealth
RBC
Montreal, QC
Full-time
As a Sales Support Representative, Wealth, you will act as a point of contact for brokers, for new business. You will handle each broker’s inquiry with high priority to ensure they receive…
Added 8 days ago
Bilingual Sales Support Representative, Wealth
Royal Bank of Canada
Montreal, QC
Full-time
As a Sales Support Representative, Wealth, you will act as a point of contact for brokers, for new business. You will handle each broker’s inquiry with high priority to ensure they receive…
Added 8 days ago
Gestionnaire de projet sénior / Senior Project Manager
Evolving Web
Montreal, QC
Full-time
Vous souhaitez travailler au sein d'une agence numérique en pleine croissance, développer des relations solides avec les clients et contribuer à leur succès? Vous avez de l'expérience dans…
Added 14 days ago
Analyste principal - Livraison aux clients - Manufacturiers/Senior Analyst - Manufacturer Customer Success
NielsenIQ
Montreal, QC
Full-time
As a Senior Analyst, you will add value through a strong understanding of client needs and providing them with the products, services and analytical insights that will help achieve their…
Added 14 days ago
Analyste principal - Livraison aux clients - Manufacturiers/Senior Analyst - Manufacturer Customer Success
NielsenIQ
Montreal, QC
Full-time
As a Senior Analyst, you will add value through a strong understanding of client needs and providing them with the products, services and analytical insights that will help achieve their…
Added 19 days ago
Portfolio Administrator
Aviso Wealth
Remote, Canada
$70,000 to $80,000 CAD / year
Full-time · Remote
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential’s Separately Managed Account (SMA) programs and…
Added 19 days ago
Portfolio Administrator
Aviso Wealth
Remote, Canada
$70,000 to $80,000 CAD / year
Full-time · Remote
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential’s Separately Managed Account (SMA) programs and…
Added 27 days ago
Business Development Representative
Vortex Freight
New Westminster, BC · Delta, British Columbia
Full-time
The Business Development Representative will, represent the Premium Line Transport division in Canada while actively selling Vortex Group’s U.S. and Mexico services, working closely with…
Added 2 months ago
Responsable principal, Assurance qualité / Senior Manager, Quality Assurance
Jubilant Pharma Limited
Montreal, QC
Full-time
Added 1 month ago
Customer Service Advisor - Bilingual
Dermalogica
Toronto, ON
Full-time
Dermalogica is seeking a passionate and customer-focused Bilingual Customer Service Advisor who is passionate about delivering exceptional experiences and building meaningful relationships.…
Added 1 month ago
Field Sales Representative - Représentant commercial sur le terrain | Pointe-Claire, Quebec, Canada
TTI, Inc.
Pointe-Claire, QC
Full-time
Our growing business is in need of a Field Sales Representative for our sales branch in Pointe-Claire, Quebec, CA. The Field Sales Representative sells company products and services to…
Added 3 months ago
Customer Success Manager (Responsable du succès client)
ChapsVision
Montreal, Quebec
Full-time
Rejoignez notre équipe dynamique orientée client et aidez-nous à façonner l’avenir de la recherche d’entreprise et de l’IA générative avec certains de nos clients les plus stratégiques.
Added 12 days ago
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
Full-time
Maintain an integrated HR approach, partnering closely with Talent Management & OD, Industrial Relations, HR Services, and HR Business Partners to ensure cohesive client service delivery.
Added 12 days ago
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
Radio-Canada
Montreal, QC
Full-time
Maintain an integrated HR approach, partnering closely with Talent Management & OD, Industrial Relations, HR Services, and HR Business Partners to ensure cohesive client service delivery.
Added 13 days ago
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
Full-time
Maintain an integrated HR approach, partnering closely with Talent Management & OD, Industrial Relations, HR Services, and HR Business Partners to ensure cohesive client service delivery.
Added 13 days ago
Représentant junior de la réussite client/Junior Customer Success Representative (bilingue français/anglais)
LGM Financial Services
Laval, QC
Full-time
The Junior Customer Success Representative delivers responsive, high-quality customer service and administrative support to LGM customers, including dealership staff, consumers/contract…
Added 14 days ago
Field Service Representative - Quebec City Region
QuidelOrtho
Remote, Canada
Full-time · Remote
Interagit avec d'autres aspects de l'organisation selon les besoins (par exemple, les finances, les ressources humaines, l'informatique, le service client, etc.)
Added 14 days ago
Inside Sales Representative
TD SYNNEX Canada ULC
Mississauga, ON
Full-time
…at the center of the technology channel. As an Inside Sales Representative, you will drive new and existing business with resellers and partners through proactive outreach, consultative…
Added 14 days ago
Inside Sales Representative
TD SYNNEX
Mississauga, ON
Full-time
…at the center of the technology channel. As an Inside Sales Representative, you will drive new and existing business with resellers and partners through proactive outreach, consultative…
Added 2 months ago
Directeur (trice) régional(e) Secteur ferroviaire et transport collectif - Est du Canada | Regional Manager, Rail and Transit – Eastern Canada
Parsons Corporation
Remote, Canada
Full-time · Remote
…professionnels en ingénierie à travers l’Est du Canada, assurerez les relations stratégiques avec les clients, piloterez le développement des offres, superviserez la gestion de projets et…

No more jobs.

Dermalogica

Customer Service Advisor - Bilingual

Toronto, ON, M5J 2M4, Canada

Job type: Full-time
Posting language: English
Posted: Aug 10, 2026

Apply About employer

Applications open in a new tab.

Original job description

Dermalogica is seeking a passionate and customer-focused Bilingual Customer Service Advisor who is passionate about delivering exceptional experiences and building meaningful relationships. In this role, you will go beyond traditional customer service by serving as a trusted partner to consumers, skin centers, and internal teams. Through proactive support, solution-oriented thinking, and a commitment to exceeding expectations, you will help bring the Dermalogica experience to life, creating positive interactions that empower our customers and partners to succeed.

GENERAL ROLE & RESPONSIBILITIES:

CUSTOMER RELATIONS ADVISOR

Receives and processes orders via phone, chat and email by accounts and in- house departments, including corrections and changes
Promotes additional customer sales by providing information on new products, reformulated products, and product promotions including freight incentives, discounts, etc.
Works effectively with all departments, co-workers, customers, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepares product or service reports by collecting and analyzing customer information.
Innovate and bring forth ideas to the customer service department to continuously improve customer satisfaction and department efficiency
Vet new leads and manage them according to established criteria, ensuring leads are accurately documented and routed to the appropriate Sales Representative for timely follow-up
Continually assist Senior Customer Service associate on other projects as requested
Created Return Merchandise Authorizations (MRAs) when required
Responds to Account/Consumer/Staff inquiries, including all chat platforms and related emails, within a 24-hour period
Recommends potential products by collecting customer information and analyzing customer needs
Maintains accuracy of the orders by confirming the items and quantities that are requested, as well as the total cost of the order

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE:

Minimum high school diploma or equivalent, with 1 year customer service experience preferred
Bilingual in English and French
Licensed/qualified Skin Therapist preferred, or equivalent professional skincare/customer service experience.
Demonstrated ability in Microsoft Office, with emphasis on Excel and Word.
Exceptional communication skills on written & phone
Ability to multi-task and prioritize
Good organization skills and ability to prioritize
Ability to work well in a team environment
Ability to work in a fast-paced team environment
High integrity – acts (and ensures others act) in accordance with Company Principles and ethical standards of professional conduct; refuses to violate ethical standards or condone violations by others
Able to work well in a fast-paced environment
Strong Customer Service orientation and relationship building
Strong attention to detail
Strong conflict resolution and sound problem solving skills
Experience with CRM platforms such as Gorgias, Sugar and/or Shopify is an asset
Strong knowledge of skincare, skin treatments, and client consultation is an asset

WORKING CONDITIONS:

Hybrid work schedule that allows employees to work in the office 60% of the time, with flexibility to work from home 40% of the work week. Office located downtown Toronto.

Why Join Us?

Monthly product allocation
RRSP matching
Comprehensive health, vision, and dental coverage
Maternity/paternity top-up & fertility benefit
Paid time off and personal days
Fitness subsidy
Mental health support tools

At Dermalogica, we champion the success of skincare professionals through innovation, education, and a commitment to excellence. Join us and be part of a mission-driven brand that puts people first.

Our commitment to you:

Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities.

We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify.

All Canadians have the right to equality in the workplace.

who we are:

Dermalogica continues to dominate the professional skin care industry with distribution in over 90 countries. Known worldwide as the premiere Skin Therapist’s choice for offering the most respected professional skin care line, we are also recognized for our renowned postgraduate education.

Our entrepreneurial spirit, hands-on environment and fast-paced culture encourages employees to be their best, bringing innovative solutions to reach the skin care professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

The challenge is to build on the legacy of our brand, our experienced team, and our industry leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a difference and grow your career with the global leader in skin care.

Recruitment Process: Dermalogica Canada does not use AI to screen, assess, or make hiring decisions. Every application is reviewed by a member of our hiring team.

Apply About employer

More about this job

Responsibilities

The advisor manages customer orders, inquiries, and complaints across multiple channels while promoting products and maintaining accurate records. They also collaborate with internal teams to improve customer satisfaction and support sales representatives with lead management.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Proficiency in English and French is required, and a background in skincare or professional skin therapy is considered an asset.

Skills

Customer service
Bilingual
Order processing
Conflict resolution
Problem solving
Microsoft Office
Excel
Word
Communication skills
Multi-tasking
Organization skills
Relationship building
CRM
Gorgias
Sugar
Shopify

Benefits

Monthly product allocation
RRSP matching
Comprehensive health coverage
Vision coverage
Dental coverage
Maternity/paternity top-up
Fertility benefit
Paid time off
Personal days
Fitness subsidy
Mental health support tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Skincare
Order Management
CRM
Gorgias
Sugar
Shopify
Microsoft Office
Excel
Word
Lead Generation
Conflict Resolution
Relationship Building
Professional Skin Therapist
Hybrid Work
Retail
Sales Support
Data Analysis
Communication

Report this job