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Added 10 mins ago
WM
Plant Manager III, Material Recovery Facility (MRF)
Waste Management, Inc. (WM)
Toronto, ON
- Full-time
Submits reasonable budget information and analyzes data versus year-to-date data and prior year budget.
Added 38 mins ago
GO
Clerk 3 - Administrative
Government of Manitoba
Winnipeg, MB
- Full-time
Salary(s): CL3 $48,682.00 - $57,231.00 per year
Added 38 mins ago
EC
Automotive Customer Service Rep (Bilingual: French / English) On-site
Enigma Corporation
Hamilton, ON
- Full-time
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join…
Added 38 mins ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join…
Added 2 hours ago
Manager, Production
I M P Group International Inc.
Amherst, NS
A four-year degree or technologist accreditation, preferably in engineering or another technical discipline; or an equivalent combination of experience and relevant education
Added 2 hours ago
S
Staff Diagnostic Neurophysiology Technologist, EEG Clinical - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Part-time
…approved institution or two years recent experience including one year recent paediatric experience or an equivalent combination of education, training and experience acceptable to the…
Added 2 hours ago
CS
Community Disability Worker II (Full-time)
Catholic Social Services Alberta
Red Deer, AB
- Full-time
Minimum 1 year experience working with persons with developmental disabilities
Added 4 hours ago
CO
Temporary Customer Experience Representative (up to 2 years)
City of Saint John
Saint John, NB
- Temporary
Join us as a Customer Experience Representative!
Added 5 hours ago
PF
Outside Sales Representative
Paku Foods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
$60,000 to $100,000 a year: Base salary plus commission and signing bonuses, with $100,000+ first-year potential at target performance (an estimate, not a guarantee)
Added 7 hours ago
H
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
1 year experience in the area of mental health and addiction services
Added 7 hours ago
CO
Customer Service Representative (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
POSITION SUMMARY: Under the general supervision of the Supervisor – Customer Service, the Customer Service Representative (CSR) delivers front-line, multi-channel customer service at…
Added 7 hours ago
S
Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…(2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care…
Added 7 hours ago
BW
Registered Nurse, FIR (Families in Recovery) - BC Women’s Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…psychiatric and/or substance abuse/misuse disorders including one (1) year perinatal and nursery nursing experience or an equivalent combination of education, training and…
Added 8 hours ago
UO
ERP Change Management and Training Specialist
University of Waterloo
Waterloo, ON
- Full-time
The ERP Change Management, Communications and Training Specialist is a two-year contract position reporting to the Director, Financial Systems and Controls. The incumbent serves as the…
Added 8 hours ago
UO
Undergraduate Recruitment Coordinator
University of Waterloo
Waterloo, ON
- Full-time
Act as the first point of contact for prospective students and parents, responding to inquiries both in person and via email/phone to provide accurate and timely information about…
Added 9 hours ago
PH
Clerk Receptionist, Oncology Clinic - BC Cancer Victoria
Provincial Health Services Authority
Victoria, BC
- Full-time
Grade 12, plus one (1) year of recent related experience or an equivalent combination of education, training and experience.
Added 11 hours ago
FT Health Care Aide (External | Fri-Tue)
Connective
Maple Ridge, BC
Diploma in a related human/social service field with one-year related experience
Added 11 hours ago
PT Residence Worker, Youth and Child (Aurora House)
Connective
Maple Ridge, BC
Diploma, preferably in behavioural sciences, social work, human services, psychology, child & youth care, community social services or equivalent with one-year related experience.
Added 12 hours ago
BW
Unit Clerk, Ambulatory Clinic, Menopause Midlife Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Grade 12, medical terminology and graduation from an approved Nursing Unit Clerk Program plus one (1) year’s recent related experience; or an equivalent of education, training and…
Added 12 hours ago
BW
Admitting and Administrative Clerk, Reproductive Mental Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.
Added 12 hours ago
GO
Pay & Benefits Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
Salary(s): CL5 $57,666.00 - $68,522.00 per year
Added 13 hours ago
C
Financial Services Representative
CIBC
Pitt Meadows, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 14 hours ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join…
Added 14 hours ago
H
Medical Office Assistant
HealthCareersInSask.ca
Weyburn, SK
- Full-time
One (1) year experience in an office environment
Added 15 hours ago
AC
Full-time Fundraising Events and Sponsorship Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
As a representative of the College, the Advisor plays a key role in generating philanthropic and sponsorship revenue through strategic fundraising initiatives and signature events. The…

Dermalogica

Customer Service Advisor - Bilingual

Toronto, ON, M5J 2M4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

Dermalogica is seeking a passionate and customer-focused Bilingual Customer Service Advisor who is passionate about delivering exceptional experiences and building meaningful relationships. In this role, you will go beyond traditional customer service by serving as a trusted partner to consumers, skin centers, and internal teams. Through proactive support, solution-oriented thinking, and a commitment to exceeding expectations, you will help bring the Dermalogica experience to life, creating positive interactions that empower our customers and partners to succeed.

GENERAL ROLE & RESPONSIBILITIES:

CUSTOMER RELATIONS ADVISOR

Receives and processes orders via phone, chat and email by accounts and in- house departments, including corrections and changes
Promotes additional customer sales by providing information on new products, reformulated products, and product promotions including freight incentives, discounts, etc.
Works effectively with all departments, co-workers, customers, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepares product or service reports by collecting and analyzing customer information.
Innovate and bring forth ideas to the customer service department to continuously improve customer satisfaction and department efficiency
Vet new leads and manage them according to established criteria, ensuring leads are accurately documented and routed to the appropriate Sales Representative for timely follow-up
Continually assist Senior Customer Service associate on other projects as requested
Created Return Merchandise Authorizations (MRAs) when required
Responds to Account/Consumer/Staff inquiries, including all chat platforms and related emails, within a 24-hour period
Recommends potential products by collecting customer information and analyzing customer needs
Maintains accuracy of the orders by confirming the items and quantities that are requested, as well as the total cost of the order

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE:

Minimum high school diploma or equivalent, with 1 year customer service experience preferred
Bilingual in English and French
Licensed/qualified Skin Therapist preferred, or equivalent professional skincare/customer service experience.
Demonstrated ability in Microsoft Office, with emphasis on Excel and Word.
Exceptional communication skills on written & phone
Ability to multi-task and prioritize
Good organization skills and ability to prioritize
Ability to work well in a team environment
Ability to work in a fast-paced team environment
High integrity – acts (and ensures others act) in accordance with Company Principles and ethical standards of professional conduct; refuses to violate ethical standards or condone violations by others
Able to work well in a fast-paced environment
Strong Customer Service orientation and relationship building
Strong attention to detail
Strong conflict resolution and sound problem solving skills
Experience with CRM platforms such as Gorgias, Sugar and/or Shopify is an asset
Strong knowledge of skincare, skin treatments, and client consultation is an asset

WORKING CONDITIONS:

Hybrid work schedule that allows employees to work in the office 60% of the time, with flexibility to work from home 40% of the work week. Office located downtown Toronto.

Why Join Us?

Monthly product allocation
RRSP matching
Comprehensive health, vision, and dental coverage
Maternity/paternity top-up & fertility benefit
Paid time off and personal days
Fitness subsidy
Mental health support tools

At Dermalogica, we champion the success of skincare professionals through innovation, education, and a commitment to excellence. Join us and be part of a mission-driven brand that puts people first.

Our commitment to you:

Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities.

We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify.

All Canadians have the right to equality in the workplace.

who we are:

Dermalogica continues to dominate the professional skin care industry with distribution in over 90 countries. Known worldwide as the premiere Skin Therapist’s choice for offering the most respected professional skin care line, we are also recognized for our renowned postgraduate education.

Our entrepreneurial spirit, hands-on environment and fast-paced culture encourages employees to be their best, bringing innovative solutions to reach the skin care professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

The challenge is to build on the legacy of our brand, our experienced team, and our industry leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a difference and grow your career with the global leader in skin care.

Recruitment Process: Dermalogica Canada does not use AI to screen, assess, or make hiring decisions. Every application is reviewed by a member of our hiring team.

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More about this job

Responsibilities

The advisor will manage customer orders, inquiries, and complaints across multiple channels while promoting products and maintaining accurate records. They will also collaborate with internal teams to resolve issues and provide proactive support to consumers and skin centers.

Requirements

Candidates must have at least a high school diploma and one year of customer service experience, with bilingual proficiency in English and French. Experience with CRM platforms and knowledge of skincare are considered strong assets for this role.

Skills

Customer service
Bilingual
French
English
Microsoft Office
Excel
Word
Communication skills
Multi-tasking
Organization skills
Conflict resolution
Problem solving
CRM
Gorgias
Sugar
Shopify

Benefits

Monthly product allocation
RRSP matching
Comprehensive health coverage
Vision coverage
Dental coverage
Maternity/paternity top-up
Fertility benefit
Paid time off
Personal days
Fitness subsidy
Mental health support tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Skincare
CRM
Gorgias
Sugar
Shopify
Microsoft Office
Excel
Word
Order Processing
Conflict Resolution
Relationship Building
Retail
Professional Skincare
Account Management
Lead Generation
Hybrid Work
Product Promotion
Data Analysis

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