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Added 11 mins ago
Director of Programming and Operations
University of Guelph
Guelph, ON
Reporting to the Senior Director, Athletics & Recreation, the Director, Programming and Operations provides strategic leadership, operational oversight, and administrative direction across…
Added 11 mins ago
Senior Delivery Manager
Scotiabank
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The Senior Delivery Manager, Enterprise Delivery Office supports Director-level leadership in the end-to-end management of projects within the Enterprise Delivery Office (EDO) Software…
Added 11 mins ago
CS
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Windsor, ON · Royal Marquis Retirement Residence
- Full-time
Your collaboration will extend to working closely with the Executive Director, National Director and Regional Managers of Culinary and residents to translate culinary visions into…
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Senior Director - Cancer Care Program
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The Senior Director facilitates and champions a learning and research environment that aligns with the current and proposed future state of the Nova Scotia Health System.
Added 11 mins ago
EC
Reliability Manager
Electricity Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Contract
Oversee any additions or changes to the database system environment with the director of the program in partnership with key stakeholders.
Added 12 mins ago
YT
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Added 26 mins ago
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Administrative Assistant II
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
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…of administrative tasks to achieve outcomes required by the Director as well as provide project support for Managers, Supervisors and the Administrative Assistant…
Added 26 mins ago
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- Full-time
The Director, Investor Relations will partner closely with the Vice President, Investor Relations to develop and execute a world-class investor relations program for Maple Leaf Foods.
Added 26 mins ago
E
Sample Management Coordinator - Eurofins BioPharma Product Testing Toronto, inc.
Eurofins
Toronto, ON
- Up to $42,000 CAD / year
- Full-time
…to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on,…
Added 27 mins ago
JC
Quality Manager (12-16 month contract)
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Added 41 mins ago
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- Part-time
Reporting to the Associate Director, Communications and Production, and working closely with the Production, Event and Communications Administrator, the Communications Assistant supports…
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Administrative Assistant, Clinical Operations - Surrey Memorial Hospital
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Added 41 mins ago
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Added 41 mins ago
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Human Resources Business Partner
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Under the direction of the Director of Primary Care the Primary Care Nurse (PCN) respectfully works with diversity including sexual and gender minorities, and across all ethnicities and…
Added 1 hour ago
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Sample Management Coordinator - Eurofins BioPharma Product Testing Toronto, inc.
Eurofins
Toronto, ON
- $42,000 CAD / year
- Full-time
…to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on,…
Added 1 hour ago
R
Director, Cash Management
RBC
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This Director-level position provides strategic leadership and operational oversight for cash management operations supporting RBC's global Capital Markets and Retail nostro accounts. The…
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Added 1 hour ago
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Working with the Director, Business Operations to research, identify and execute community events, causes and charities for the Edmonton Oil Kings to support throughout the calendar year.
Added 1 hour ago
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Dermalogica

Ecommerce Manager, DTC

Toronto, ON, M5J 2M4, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of ecommerce experience, with demonstrated ownership of DTC performance and commercial outcomes.
Posting language: English
Posted: Nov 3, 2026

Original job description

Dermalogica Canada is looking for an ECommerce Manager, DTC!

About Us

Dermalogica is the leading professional skincare brand, trusted in over 90 countries and recognized globally as the skin therapist’s choice. Alongside our award-winning professional-grade product line, we are known for our world-class postgraduate education.

Our entrepreneurial spirit and hands-on culture empower employees to innovate, collaborate and deliver results. Backed by Unilever’s global capabilities while maintaining the agility of a stand-alone business, we are driven to build on our legacy while shaping the future of skincare.

The Role

As Ecommerce Manager, DTC, you will be a key strategic partner to the Director of Ecommerce & DTC, responsible for driving the commercial performance, digital execution and ongoing optimization of Dermalogica Canada’s direct-to-consumer business.

Combining strong commercial acumen with technical expertise, you will translate sales targets into actionable plans, oversee campaigns and promotional strategy across digital channels, and proactively identify opportunities and risks to deliver revenue growth. You will lead the DTC promotional calendar, loyalty and subscription programs, and Shopify development roadmap, ensuring our technology, customer experience and cross-functional teams work together to maximize conversion, retention and customer lifetime value.

Key Responsibilities

Commercial Performance & Sales Accountability: Own day-to-day DTC sales performance against targets, budgets and forecasts. Monitor results closely, identify gaps and emerging risks, communicate challenges proactively to the Director, and recommend actionable plans to close sales gaps and capitalize on opportunities.
Campaign & Channel Leadership: Oversee the end-to-end execution of DTC campaigns and activations across onsite, CRM, paid media and other digital channels, partnering with channel leads to ensure cohesive strategy, timely delivery and measurable commercial impact.
Promotional Strategy: Own the DTC promotional calendar and develop strategic promotions, offers and activations that drive customer engagement, conversion, average order value and material revenue growth while protecting Dermalogica’s premium brand positioning.
Loyalty & Subscription Growth: Support loyalty and subscription program growth, working with the Ecommerce Director to develop strategies to improve enrolment, engagement, recurring revenue, retention and customer lifetime value as well as owning implementation.
CRM & Customer Journey Optimization: Partner with the CRM Manager to develop and optimize onsite experiences and webflows that support acquisition, conversion, replenishment, cross-sell, retention and customer lifetime value.
Merchandising & Launch Oversight: Guide the Ecommerce Coordinator on product launches, product setup, merchandising priorities, onsite visibility, promotional mechanics and campaign implementation, ensuring alignment with the commercial calendar and sales objectives.
Technical & Platform Leadership: Maintain strong working knowledge of Shopify’s backend, integrations and broader ecommerce technology stack. Lead developer discussions, manage biweekly sprint planning and prioritize the development roadmap based on business impact, customer experience and technical requirements.
Conversion & Continuous Improvement: Use ecommerce analytics, customer insights and testing to identify friction points, improve the shopping journey and prioritize initiatives that drive measurable business results.
Cross-Functional Collaboration: Partner with CRM, Paid Media, Marketing, Sales, Customer Service, Finance and external development partners to align priorities, resolve issues and deliver business objectives.

Requirements

5+ years of ecommerce experience, with demonstrated ownership of DTC performance and commercial outcomes.
Strong analytical and commercial mindset, with the ability to translate sales data into actionable strategies and communicate performance risks proactively.
Proven experience developing promotional strategies, managing campaign calendars and driving revenue through digital channels.
Strong understanding of retention, loyalty, subscription models and customer lifetime value.
Hands-on Shopify Plus expertise, including backend administration, merchandising, integrations and ecommerce operations.
Experience managing developers, technical backlogs, sprint planning and ecommerce roadmaps.
Strong project management, stakeholder leadership and communication skills.
Proactive, accountable and solutions-oriented, with the ability to balance strategic thinking with hands-on execution in a fast-paced environment.

Preferred Skills

Experience with CRM and marketing automation platforms such as Klaviyo.
Familiarity with ecommerce analytics, attribution and reporting tools such as GA4, Power BI or RetentionX.
Experience with subscription platforms, loyalty technology, A/B testing and personalization tools.

What You’ll Gain

A pivotal role shaping the commercial growth of a globally recognized professional skincare brand.
Direct partnership with the Director of Ecommerce & DTC, with ownership across sales performance, customer experience and digital innovation.
The opportunity to influence technology, customer strategy and cross-functional business priorities.
Career growth within an entrepreneurial business backed by Unilever’s global capabilities.

What We Offer You

Competitive salary with company bonus incentive
Comprehensive health, dental and vision benefits along with a healthcare spending account
Matching RSP Program
Monthly product allocation
Annual Fitness Subsidy
Mental health tools and EAP program
Maternity top up and fertility benefits

Working Conditions

Hybrid work model: 60% in-office, with core hours from 10 a.m. to 4 p.m. Flexibility required for occasional evenings and weekends based on business needs and with notice.

Our commitment to you:

Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities.

We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify.

All Canadians have the right to equality in the workplace.

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More about this job

Responsibilities

The Ecommerce Manager will drive the commercial performance and digital execution of the DTC business by managing sales targets, promotional calendars, and loyalty programs. They will also lead the Shopify development roadmap and collaborate cross-functionally to optimize the customer journey and maximize revenue growth.

Requirements

Candidates must have 5+ years of ecommerce experience with a strong background in DTC performance and commercial strategy. Proficiency in Shopify Plus, analytical tools, and managing technical backlogs is essential for this role.

Skills

Ecommerce management
DTC strategy
Shopify Plus
Commercial performance
Promotional strategy
Loyalty programs
Subscription models
CRM
Digital marketing
Data analysis
Project management
Stakeholder leadership
Conversion optimization
Merchandising
Technical roadmap

Benefits

Health insurance
Dental insurance
Vision insurance
Healthcare spending account
Matching RSP program
Monthly product allocation
Annual fitness subsidy
Mental health tools
EAP program
Maternity top up
Fertility benefits

Visa sponsorship

Not detected in the job text

Keywords

Ecommerce
DTC
Shopify Plus
CRM
Klaviyo
GA4
Power BI
RetentionX
Digital Marketing
Subscription Models
Loyalty Programs
Conversion Rate Optimization
Merchandising
Project Management
Data Analytics
Attribution
Reporting
A/B Testing
Personalization
Commercial Strategy
Campaign Management
Webflow
Sprint Planning
Product Launch
Customer Lifetime Value
Skincare
Retail
Unilever

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