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Added 6 mins ago
Instrumentation Specialist
Actalent
Mississauga, ON
$33 to $36 CAD / hour
Contract
…manufacturing, and testing of aircraft engines. The Instrumentation Specialist will work within the Test Facilities Instrument team, alongside a small, collaborative group of teammates…
Added 6 mins ago
Customer Solutions Specialist
goeasy Ltd.
Halifax, NS
Full-time
A day in a life of a Customer Solutions Specialist:
Added 6 mins ago
Technical Specialist, Geographic Information System (GIS)
Defence Construction Canada
Halifax, NS
Full-time
…currently recruiting an enthusiastic and motivated Technical Specialist, Geographic Information System to support the delivery of construction projects in…
Added 6 mins ago
PhD Researcher (2026-2027 PhD Job Market)
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Ottawa, ON
Full-time
Successful candidates will be appointed to either the Senior Economist or Senior Financial Sector Specialist Analyst position, as appropriate.
Added 8 mins ago
ServiceNow Specialist
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Toronto, ON · Ottawa, ON
…Manager, ITSM Platform and Process Services, the ServiceNow Specialist will be a key member of the ServiceNow platform support team within the Service Management Office. They will be…
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Emergency Registered Veterinary Technician / Technologist - Pulse Veterinary Specialists & Emergency
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Added 37 mins ago
Banking Advisor
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Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Marketing Specialist
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Banking Advisor
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Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
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BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
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Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
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Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
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Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
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BANKING ADVISOR
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BANKING ADVISOR
National Bank of Canada
Montreal, QC
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Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Regional Sales Director (Coffee & Vending Services)
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Port Coquitlam, BC
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…Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
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BANKING ADVISOR
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Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
Senior Supply Chain and Distribution Specialist
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Toronto, ON
Full-time
Spirit of Math is seeking a Senior Supply Chain and Distribution Specialist to strengthen how materials reach our campuses in Canada and as we grow internationally. This role will source…
Added 38 mins ago
Senior Planner/Scheduler
Stantec
Calgary, AB
Full-time
The successful candidate will be more than a scheduling specialist, they will serve as a trusted advisor to project managers and project teams, helping drive project execution strategies,…
Added 52 mins ago
Land Based Learning Specialist
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Part-time
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Added 1 hour ago
Systems Specialist
OCS Ontario Cannabis Store
Toronto, ON
The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario…
Added 1 hour ago
CooP Student - Technical Support Specialist
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Full-time
Candidates should possess strong Technical Support and Help Desk Support skills, including experience assisting end users in a structured support environment.

Closed listing

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Closing date: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Added 23 hours ago
IT Technician
University of Niagara Falls Canada · Niagara Falls, ON, Canada
$55,000 to $62,000 CAD / year
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AVP, Traffic & Revenue Forecasting
Steer · Remote, Canada
Added 4 months ago
AVP, Traffic & Revenue Forecasting
Steer · Remote, Canada
Added 4 months ago
AVP, Traffic & Revenue Forecasting
Steer · Remote, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

About employer

More about this job

Responsibilities

The Senior Technical Support Manager serves as the primary contact for clients to resolve complex technology challenges in integrated AV and automation systems. Key duties include managing ticketing systems, providing remote diagnostics, and ensuring high levels of customer satisfaction through effective troubleshooting.

Requirements

Candidates must have over 10 years of experience in home and commercial automation installation and a high school diploma or GED. A valid driver's license, ability to read technical drawings, and a clean L2 police background check are required.

Skills

Remote Troubleshooting
Ticketing System Management
Audio-Visual Integration
Home Automation
Diagnostics
Customer Service
Problem Solving
Technical Support
Network Troubleshooting
Reading Technical Drawings
Leadership

Benefits

Health benefits
Business-performance-based rewards
Career growth and professional development
Discounts on personal electronics purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Visual
AV Systems
Access Control
Digital Surveillance
Home Automation
Room Control
CEDIA
Crestron
Control4
SLA
Remote Access Tools
Electrical Engineering
Information Technology
Smart Home Devices
Lighting Control
Security Systems
Technical Support
Diagnostics
Integrated Systems

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