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Added 53 mins ago
Channel Sales HVAC Specialist
Schneider Electric
Toronto, ON
$102,850 to $145,200 CAD / year
Full-time
…Electric is seeking a growth-oriented Home Solutions HVAC Channel Specialist to drive expansion across the residential HVAC market and help bring innovative connected home solutions to…
Added 53 mins ago
Channel Sales HVAC Specialist
Schneider Electric
Montreal, QC
$102,850 to $145,200 CAD / year
Full-time
…Electric is seeking a growth-oriented Home Solutions HVAC Channel Specialist to drive expansion across the residential HVAC market and help bring innovative connected home solutions to…
Added 53 mins ago
Channel Sales HVAC Specialist
Schneider Electric
Milton, ON
$102,850 to $145,200 CAD / year
Full-time
…Electric is seeking a growth-oriented Home Solutions HVAC Channel Specialist to drive expansion across the residential HVAC market and help bring innovative connected home solutions to…
Added 53 mins ago
Technical Support Controls Specialist
Trojan Technologies
London, ON
Full-time
Reporting to the Technical support Controls Team Manager , the Technical Support Controls Specialist is responsible for Programming and troubleshooting various automation platforms remotely…
Added 53 mins ago
Channel Sales HVAC Specialist
Schneider Electric
Ottawa, ON
$102,850 to $145,200 CAD / year
Full-time
…Electric is seeking a growth-oriented Home Solutions HVAC Channel Specialist to drive expansion across the residential HVAC market and help bring innovative connected home solutions to…
Added 1 hour ago
Lifecycle Optimization Manager
BGIS
Montreal, QC
Full-time
Evaluate the envelope, structure, roofing, electrical, plumbing, HVAC/mechanical, life-safety, site works, vertical transportation, and building automation systems as an integrated building.
Added 1 hour ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 2 hours ago
Spécialiste, entrepôt et bâtiment - Warehouse and Facilities Specialist
Christie Innomed
Saint-Eustache, QC
Full-time
Based in St-Eustache, the Warehouse and Facilities Specialist is responsible for ensuring the smooth operation of warehouse activities, from receiving goods through to shipping, while also…
Added 2 hours ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch
Markham, ON
Full-time
Functions as technical specialist, or has management and/or administrative responsibilities for a group. May supervise multi-discipline engineering staff on projects of medium to high…
Added 2 hours ago
HVAC Technician
W3Global
Puslinch, ON
$45 to $50 CAD / hour
Full-time
The HVAC Specialist will be assisting the service department in the construction and maintenance of air supported structures. This position will require travel in Canada and USA mainly…
Added 2 hours ago
GPU Infrastructure Specialist
TAIRC
Niagara-on-the-Lake, ON
Volunteer
Degree in electrical engineering or computer science.
Added 2 hours ago
Health and Safety Specialist
Spark Power
Toronto, ON · GTA, ON
$75,000 to $90,000 CAD / year
Full-time
Spark Power, a trusted partner in energy across North America, is seeking a Health and Safety Specialist. In this role, you will be a key advocate for workplace safety, building strong…
Added 3 hours ago
Stationary Engineer
Poppy at www.steamforum.com
Engineer, BC
Full-time
The Facilities Monitoring and Response Specialist I provides 24/7 monitoring and support of campus facilities systems, including HVAC, electrical, plumbing, fire safety, and emergency power…
Added 3 hours ago
BIM Specialist, Tunnel Practice
AECOM
Markham, ON
$80,000 to $110,000 CAD / year
Full-time
AECOM is seeking a BIM Specialist, Tunnel Practice to be based in our Markham office. The BIM Specialist will be responsible for tunnelling and underground infrastructure projects across…
Added 3 hours ago
BIM Specialist, Tunnel Practice
AECOM
Mississauga, ON · Markham, Ontario
$80,000 to $110,000 CAD / year
Full-time
AECOM is seeking a BIM Specialist, Tunnel Practice to be based in our Mississauga office. The BIM Specialist will be responsible for tunnelling and underground infrastructure projects…
Added 3 hours ago
Facilities Supervisor
Legrand Slovenija
Mississauga, ON
Full-time
Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a…
Added 3 hours ago
Lifecycle Optimization Manager
BGIS
Montreal, QC
Full-time
Evaluate the envelope, structure, roofing, electrical, plumbing, HVAC/mechanical, life-safety, site works, vertical transportation, and building automation systems as an integrated building.
Added 4 hours ago
Senior Field Service Engineer
FroggaBio
AB · Edmonton, AB
Full-time
The Field Service Engineer is a senior technical specialist responsible for installing, maintaining, and troubleshooting FroggaBio’s complex solutions in healthcare diagnostic laboratories.…
Added 6 hours ago
Implementation Specialist
Cable Leafs Consultancy Inc.
ON · Ontario, Canada
Full-time
…infrastructure, and someone has to build it. As an Implementation Specialist at Cable Leafs, that someone is you. You will work hands-on in data centers and telecom environments across…
Added 6 hours ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch Family of Companies
Markham, ON
Functions as technical specialist, or has management and/or administrative responsibilities for a group. May supervise multi-discipline engineering staff on projects of medium to high…
Added 7 hours ago
Senior Calibration Technician
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 7 hours ago
Health and Safety Specialist
Spark Power ⚡
ON · Ontario, Canada
Full-time
Spark Power, a trusted partner in energy across North America, is seeking a Health and Safety Specialist. In this role, you will be a key advocate for workplace safety, building strong…
Added 7 hours ago
Planner/Scheduler
Worley
AB · Alberta, Canada
Full-time
Assist project controls specialist on updating Quantity Tracking Database (QTDB)/ progress scorecards and obtain progress info to update project schedule. Knowledge on earning rules of…
Added 7 hours ago
Planner/Scheduler
Worley
AB · Edmonton, AB
Full-time
Assist project controls specialist on updating Quantity Tracking Database (QTDB)/ progress scorecards and obtain progress info to update project schedule. Knowledge on earning rules of…
Added 8 hours ago
SENIOR TECHNICAL SUPPORT MANAGER (AV)
Design Electronics
Niagara Falls, ON
Full-time
Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

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Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

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More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

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