Find work in Canada.

324,738 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Full-Time Key Lead (Markville)
Knix
Markham, ON
$22.7 CAD / hour
Full-time
…identify and communicate key controllables that impact the…
Added 12 mins ago
Manager, Collections and Recoveries
Candido Consulting Group Inc
Toronto, ON
Full-time
Working closely with the company’s clients, internal departments, technology partners and third-party service providers, the Manager will establish effective policies, procedures,…
Added 12 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Toronto, ON
Full-time
Baccalauréat en comptabilité, finance ou systèmes d’information; CPA/CMA est un atout important.
Added 12 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
Leadership Team Coordinator
Lock Search Group
Mississauga, ON
Full-time
Effectively coordinate the leadership team’s bi-annual business planning processes and monthly reporting.
Added 12 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Montreal, QC
Full-time
Baccalauréat en comptabilité, finance ou systèmes d’information; CPA/CMA est un atout important.
Added 14 mins ago
Consumer Operations Support Specialist
TransUnion
Toronto, ON · Burlington, ON
Full-time
Coordinate and execute multiple ad hoc projects and business initiatives, collaborating with cross-functional teams including Sales, Project Management, Compliance, Billing, Technology, and…
Added 14 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 14 mins ago
Intern - Engineering & Technology - 12 Month 2027 Opportunities
Baker Hughes
Calgary, AB
Full-time
…internships will give you first-hand insights into the processes, systems, and practices that are aligned to ensure customer needs are met through flawless execution and the application of…
Added 29 mins ago
Gestionnaire de cas terrain / Bilingual Field Health Case Manager
Sentrex Health Solutions
Quebec, QC · QC
Full-time
Added 29 mins ago
Strategic Projects Specialist
Karis Disability Services
Waterloo, ON
Full-time
Collaborate with Digital Technology and Innovation department to support making project management systems effective for department and district teams.
Added 42 mins ago
VP/Director of Operations – Packaging Manufacturing
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
Full-time
Experience with ERP/MIS systems and manufacturing technology.
Added 42 mins ago
Sr Fullstack Developer(MuleSoft)
York Digital Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and…
Added 42 mins ago
Strategic Projects Specialist
Karis Disability Services
Waterloo, ON
Full-time
Collaborate with Digital Technology and Innovation department to support making project management systems effective for department and district teams.
Added 42 mins ago
Project Manager, Transformation
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
4 to 7 years of demonstrated Project Management experience leading multiple concurrent business and technology transformation initiatives. Proven experience delivering projects across…
Added 1 hour ago
Sustaining Manager - Onsite
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
Full-time
We’re looking for a hands-on, self-motivated Sustaining Engineering Manager with a background in product development with a proven track record of successfully managing sustaining product…
Added 1 hour ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
…Student of the colleges Enterprise Resource Planning Student Information System Migration. The analysts will help support key initiatives regarding the conversion, migration, integration…
Added 1 hour ago
Programmer/Analyst - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
…Student of the colleges Enterprise Resource Planning Student Information System Migration. The analysts will help support key initiatives regarding the conversion, migration, integration…
Added 1 hour ago
Electrical Engineer
Johnson Controls
AB · SA - Edmonton Orion
Full-time
…electrical design for data center applications including HVAC systems, modular data centers and…
Added 1 hour ago
Lead Security Analyst - Cloud Secuity
Open Text Corporation
Richmond Hill, ON
Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff…
Added 1 hour ago
Product Manager, Photonic Design and Simulation
Synopsys Inc
Vancouver, BC
Full-time
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 1 hour ago
Capital market support engineer
Capgemini
Montreal, QC
Full-time
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 1 hour ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 1 hour ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
The role partners with ServiceNow platform teams, data and asset owners, technology leaders, risk partners, and control functions to translate business, regulatory, and operational…

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

Report this job