Find work in Canada.

325,225 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Senior Product Manager, Applied AI
Coursera
Canada
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added just now
Pharmacy Assistant Manager - RPT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
Manages the selection, onboarding, training and development, and performance management
Added just now
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
Full-time
…own book of business while being backed by experienced sales leadership, award‑winning training programs, clear career paths, and industry‑leading compensation and benefits - including…
Added just now
Director, Capital Markets & Investor Relations
AW Capital
Tsuu T'Ina Nation 145, AB · Calgary, Alberta
Full-time
Alta West Mortgage Capital Corporation (Alta West Capital) is a leading Canadian alternative mortgage lender, asset manager, and Exempt Market Dealer focused on delivering attractive…
Added 16 mins ago
Assurance Supervisor - Private Client Services
RSM US LLP
Red Deer, AB · Calgary, AB
Full-time
Collaborate with the engagement manager/senior manager on engagement approach and execute on the plan using a risk-based approach
Added 16 mins ago
Mi’kmaw Language Coordinator
Qalipu First Nation
NL · Various Locations, Newfoundland and Labrador
Contract
Job Description: The Mi’kmaq Language Coordinator will assist with the on-going development, planning and implementation of the Qalipu First Nation (QFN) Mi’kmaw Language Revival project,…
Added 16 mins ago
Training Manager - Calgary
Neilson Financial Services
Calgary, AB
Full-time
The Training and Onboarding Manager at Neilson Financial Services is responsible for guiding learners through the company's onboarding program, providing in-class product and sales-skills…
Added 16 mins ago
The North Face: Supervisor - Toronto Premium Outlets
VF Corporation
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 16 mins ago
The North Face: Supervisor - Toronto Premium Outlets
The North Face
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 16 mins ago
Store manager
Bumper To Bumper Auto Parts
Yarmouth Indian Reserve No. 33, NS
Full-time
We are looking for someone seeking exciting new opportunities as Store Manager for our thriving team in Yarmouth, NS. The successful person will be an energetic, customer focused,…
Added 16 mins ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 16 mins ago
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
Functional Lead, Portfolio Management
TC Energy
Calgary, AB
Full-time
Reporting to the Manager, Portfolio Enablement - Canada, this position serves as the Functional Lead for the Portfolio Enablement team and is responsible for advancing portfolio management…
Added 29 mins ago
Electrical Engineer and Project Manager, BESS
Socomec Group
Brampton, ON
Full-time
Added 29 mins ago
Account Manager - Retail
Apex Systems
Toronto, ON
$20 to $30 USD / hour
Full-time
Contribute to the development of scalable workflows that improve consistency, efficiency, and the overall retailer experience.
Added 29 mins ago
Planner/Scheduler
Worley
AB · Alberta, Canada
Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 29 mins ago
Planner/Scheduler
Worley
AB · Edmonton, AB
Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 29 mins ago
Manufacturing Engineering Manager / Supervisor
Pangeo Group
Windsor, ON
Full-time
The Manufacturing Engineering Manager is responsible for manufacturing and process engineering at the plant, and for the continuous improvement work that meets production, quality and…
Added 29 mins ago
Associate Product Integration Manager
NDI (Northern Digital Inc.)
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
…choice for the world’s top medical device OEMs, advancing the development of OEM navigation platforms. Leading OEM navigation platforms rely on our technologies for accuracy and reliability…
Added 29 mins ago
Executive Director (Part-Time)
Elora Environment Centre
Elora, ON
We’re entering an exciting new phase of development and are seeking a part-time Executive Director to help lead us into our next chapter. This is an opportunity for an inspiring, hands-on…
Added 29 mins ago
Manufacturing Engineer
Pangeo Group
Windsor, ON
Full-time
Work with product development engineers to bring new products into the manufacturing process.
Added 29 mins ago
Tax Partner
Fuze HR Solutions
Toronto, ON · North York, ON
Full-time
…team. This is an excellent opportunity for an experienced Tax Manager, Senior Manager, or Partner who is looking for a long-term leadership position and the opportunity to build and grow a…
Added 29 mins ago
Engineering Project Manager
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
St. Marys, ON
Full-time
CES/AWS is looking for an Engineering Project Manager for our Automotive Manufacturer Client.
Added 29 mins ago
Vice President Finance
NWI Precision
Toronto, ON · North York, ON
Full-time
…cash flow. This role partners closely with the CEO, the Senior Leadership Team, Corporate Shared Services and Board of Directors to enhance profitability, improve cost controls, accelerate…

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

Report this job