Find work in Canada.

324,744 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Account Manager
Barricades and Signs
Rocky View No 44, AB · Rocky View County, AB
Full-time
As a member of the sales team, the Account Manager will be responsible for outside sales, business development, and account management with a focus on growing sales through existing clients…
Added 1 min ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
…systems design and database administration expertise in the development and support of the College's information systems; provides training and support to Programmer/Analysts and…
Added 1 min ago
Programmer/Analyst - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
…programming and systems analysis and design expertise in the development, maintenance and support of the College's information…
Added 1 min ago
Electrical Engineer
Johnson Controls
AB · SA - Edmonton Orion
Full-time
Under the supervision of the Senior Electrical Engineering Manager, this position is responsible for collaborating in technical client conversations, pricing efforts, design development,…
Added 16 mins ago
Capital market support engineer
Capgemini
Montreal, QC
Experience working closely with end users, resolving day-to-day operational issues, converting functional gaps into technical specifications, and planning development activities.
Added 16 mins ago
Part-Time Professor, Electrical Trade Practices
Georgian College
ON
Part-time
Located in Bracebridge, reporting to the Manager, School College Partnerships, the incumbent develops and delivers Electrical Trade Practices (ELEC1013) in the dual credit program.
Added 16 mins ago
Full Stack Software Engineer, Growth (Hybrid)
Homebase
Remote, Canada
$175,000 to $205,000 USD / year
Full-time · Remote
We’re looking for a Full Stack Senior Software Engineer 2 who’s passionate about building AI-powered, high-velocity systems that transform how our Growth, Sales, and Product teams operate.…
Added 30 mins ago
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…University Health Centre (RI-MUHC). The team specializes in the development of methods and tools supporting the documentation, harmonization and integration of data across epidemiological…
Added 30 mins ago
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…University Health Centre (RI-MUHC). The team specializes in the development of methods and tools supporting the documentation, harmonization and integration of data across epidemiological…
Added 30 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 30 mins ago
Capital market support engineer
Capgemini
Montreal, QC
Full-time
Experience working closely with end users, resolving day-to-day operational issues, converting functional gaps into technical specifications, and planning development activities.
Added 30 mins ago
Technical Trainer
Survalent
Toronto, ON · Greater Toronto Area, Canada
Full-time
▪Work closely with Product Management, Product Knowledge, Development, Support, Project Delivery, and other subject matter experts to validate the technical accuracy and relevance of…
Added 31 mins ago
Senior Product Manager, Applied AI
Coursera
Canada
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 31 mins ago
Pharmacy Assistant Manager - RPT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
Manages the selection, onboarding, training and development, and performance management
Added 46 mins ago
Sales Executive
SysGen Solutions Group
Vernon, BC
Full-time
We're looking for a driven and experienced Sales Executive (Business Development Manager) to join our sales team in the Okanagan. If you're the kind of person who loves chasing down new…
Added 46 mins ago
The North Face: Supervisor - Toronto Premium Outlets
VF Corporation
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 46 mins ago
The North Face: Supervisor - Toronto Premium Outlets
The North Face
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 46 mins ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 46 mins ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 46 mins ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
This leader owns the Data Content Manager blueprint framework, deviation-management process, certification cycles, data quality reporting, and control-testing program across the…
Added 1 hour ago
Planner/Scheduler
Worley
AB · Alberta, Canada
Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 1 hour ago
Planner/Scheduler
Worley
AB · Edmonton, AB
Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 1 hour ago
Manufacturing Engineering Manager / Supervisor
Pangeo Group
Windsor, ON
Full-time
The Manufacturing Engineering Manager is responsible for manufacturing and process engineering at the plant, and for the continuous improvement work that meets production, quality and…
Added 1 hour ago
Manufacturing Engineer
Pangeo Group
Windsor, ON
Full-time
Work with product development engineers to bring new products into the manufacturing process.
Added 1 hour ago
Manager, Service & Support I
IGT, a Nevada Corporation
Moncton, NB
Responsible to ensure that the Software Requirements Specification document is complete and gets baselined (if applicable).

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

Report this job