Find work in Canada.

325,269 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Manager, Tax
ACCA Careers
Toronto, ON
Full-time
…effective use of business opportunities and ensure businesses are run…
Added 2 hours ago
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
Full-time
…physician-first approach. Our Clinics are physician-owned and physician-run, ensuring that clinical decisions and operations are guided by those who understand frontline care…
Added 2 hours ago
Market Development Specialist - Engineering & Protection
ABB
Milton, ON
Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 3 hours ago
Logistics Specialist
OPENLANE
Winnipeg, MB
Full-time
The Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and…
Added 3 hours ago
Ingénieur principal en plateforme (SRE), solutions d'IA/Senior Platform Engineer (SRE), AI Solutions
Syntax
Montreal, QC
Added 4 hours ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
Added 4 hours ago
Senior Data Operations Specialist
Lasso Informatics
Montreal, QC
Full-time
…make study data clean, well-documented, and release-ready, and run quality control and large-scale data sharing across the studies and consortia we…
Added 5 hours ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!
Added 5 hours ago
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
Full-time
templates, skills, and agents that any consultant can run to deliver a capability
Added 5 hours ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!
Added 5 hours ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!
Added 5 hours ago
Customer Onboarding Specialist
Jobber
Vancouver, BC
Full-time
Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!
Added 5 hours ago
Print and Customer Specialist
Jukebox
Richmond, BC
Full-time
…professionals, and businesses of all sizes to use our services! Small run sizes are our…
Added 6 hours ago
Senior Specialist Engineer Design & Construction-CA
CN
Montreal, QC
Full-time
…shifts, weekends, and statutory holidays to cover operations that run 24/7. The incumbent must be able to work adjacent to loud power equipment, near construction sites with exposure to…
Added 6 hours ago
Associate Controls Specialist
Carrier
Mississauga, ON
$43,500 to $93,500 CAD / year
Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 7 hours ago
Senior Buyer
Aspen Custom Trailers
AB · Edmonton, AB
Full-time
Run MRP and review system-generated requirements to determine purchasing and inventory needs.
Added 9 hours ago
Customer Onboarding Specialist
Jobber
Remote, Canada
Full-time · Remote
Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!
Added 9 hours ago
Implementation Specialist
Cable Leafs Consultancy Inc.
ON · Ontario, Canada
Full-time
…infrastructure, and someone has to build it. As an Implementation Specialist at Cable Leafs, that someone is you. You will work hands-on in data centers and telecom environments across…
Added 9 hours ago
Accounting & Finance Specialist
AY Talent
Dorval, QC
$55,000 to $65,000 CAD / year
Full-time
Our client is a leading Canadian specialist in the transportation of dangerous goods (TDG). From their Dorval, Québec base, they serve organizations nationwide through three complementary…
Added 10 hours ago
Ticket Processing & e-Disclosure Specialist
Calgary Police Service
Calgary, AB
$34.37 to $45.97 CAD / hour
Temporary
…join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote…
Added 11 hours ago
SENIOR TECHNICAL SUPPORT MANAGER (AV)
Design Electronics
Niagara Falls, ON
Full-time
…role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology…
Added 11 hours ago
Training/Testing Lead
Syntax
Thornhill, ON
Added 12 hours ago
Education Instructor - Practicum Advisor EDBE 8R70 Fall D14
Brock University
St. Catharines, ON · Main Campus (Employees)
Part-time
Added 12 hours ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Calgary, AB
$99,900 to $217,300 CAD / year
Full-time
Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
Added 12 hours ago
Copy of SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

Report this job