Find work in Canada.

324,744 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Account Manager
Robertson Electric Wholesale
Barrie, ON
Full-time
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In…
Added 8 mins ago
MONTREAL – TECHNICAL SALES REPRESENTATIVE
M STEWART LTD
Montreal, QC
Full-time
…for a Technical Sales Representative to support our dynamic, team-based environment in Edmonton, Alberta. Our company delivers best in class sales, distribution and manufacturing services…
Added 8 mins ago
Sales Support Associate I
Coach
Edmonton, AB
Full-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 8 mins ago
CI Advisor I
BrokerLink
St. John's, NL
Full-time
This role is a new member of our growing team.
Added 8 mins ago
Contrôleur Financier / Financial Controller
Scalian
Montreal, QC
Full-time
Nous mettons notre expertise en Opérations et Technologie et Technologies de l'information au service de secteurs variés tels que l'aérospatiale, la défense, le ferroviaire et l'énergie, en…
Added 8 mins ago
(CAN) Front End Assistant Manager
Walmart Canada
Longueuil, QC
Full-time
As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes…
Added 8 mins ago
Business Analyst II
BrokerLink
Toronto, ON
Full-time
…facilitator amongst various business stakeholders and the IT team. The BA II will analyze the needs of the company and users and document the business requirements to serve as the basis for…
Added 9 mins ago
Account Manager
Barricades and Signs
Rocky View No 44, AB · Rocky View County, AB
Full-time
As a member of the sales team, the Account Manager will be responsible for outside sales, business development, and account management with a focus on growing sales through existing clients…
Added 9 mins ago
Speech Language Pathologist Masters
HealthCareersInSask.ca
Prince Albert, SK
Part-time
Ability to work as a member of a multi-disciplinary team
Added 9 mins ago
Library Assistant - Access Services
University of Guelph
Guelph, ON
…for the University of Guelph community. This position is a member of a team of staff that provides services at the Library’s Ask Us Desk during days, evenings, late nights and weekends.…
Added 9 mins ago
Personal Lines Account Manager
Drayden Insurance Ltd
St. Paul, AB
Full-time
Here. For You. Whether you are a job searcher, employee, client or a community member in one of our many locations, we are known for placing people first. As an Insurance Broker, you are…
Added 9 mins ago
Estimator-Label Manufacturing
Multi Action Communication INC
L'Ange-Gardien, QC
Full-time
…and a dynamic work environment? There is a motivated national team that is adding a team…
Added 9 mins ago
Student Library Associate
University of Niagara Falls Canada
Niagara Falls, ON
Part-time
Demonstrated ability to work independently and as a member of a team
Added 9 mins ago
Personal Support Worker
Sherwood Park Manor
Brockville, ON
$26.33 to $27.73 CAD / hour
Part-time
Ability to follow direction and work as a member of a team.
Added 23 mins ago
Rehab Assistant
Bayshore
Owen Sound, ON
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 23 mins ago
Part-time Clinic Experience Associate
CBI Health
AB · Calgary, AB
Part-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Added 23 mins ago
Janitor
Farm Boy Inc.
Aurora, ON
From $18 CAD / hour
Full-time
Ensure all shared and team member spaces are well maintained, including eating areas, washrooms, and locker rooms.
Added 23 mins ago
Unit Aide, Operating Room
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and…
Added 23 mins ago
Order Management Coordinator (Manufacturing)
Smiths Group
Edmonton, AB
$60,000 to $70,000 CAD / year
Full-time
Provide reliable off‑hours coverage as a member of the team’s rotating on‑call schedule.
Added 38 mins ago
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Part-time
The Registered Nurse in the Ross Memorial Mental Health Program will function as a member of the interdisciplinary team and as such, is involved with cases of a complex clinical nature and…
Added 38 mins ago
Bilingual Analyst - Special Investigations Unit (ON)
CAA Club Group
Mississauga, ON
Full-time
Incredible rewards, travel incentives, and product and service discounts,
Added 38 mins ago
Office Administrator
Armco
Montreal, QC
Full-time
Act as a liaison between tenants and the Maintenance team when service or repair assistance is required.
Added 38 mins ago
Bilingual Associate Property Manager (ENG/FR)
BGIS
Gatineau, QC
Full-time
…management and building data analysis to ensure client satisfaction, team member satisfaction and, ultimately, financial…
Added 38 mins ago
Spécialiste du cycle de vie du matériel – Avionique (AVS) (Gatineau)/Life Cycle Materiel Specialist – Avionics Specialty (AVS)
Bell Flight
Gatineau, QC
Full-time
Afin d’assurer un soutien continu en cours de service à la flotte des CH146 Griffon étant donné sa cadence opérationnelle élevée du moment, tout en faisant avancer une multitude de projets…
Added 38 mins ago
Ingénieur(e), Avionique / Avionics Engineer
Bell Flight
Mirabel, QC
Full-time
The Mirabel systems engineering team is responsible for the development, integration and certification of technologically advanced and innovative avionics and electrical solutions in…

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

Report this job